Review Dashboard
One dashboard for all your reviews
Monitor reviews from over 200+ review sites in a unified dashboard. Easily tag them, respond to them, or assign them to a rep as a ticket.
Review Response Agent
AI Agents that reply to reviews quickly, accurately, and automatically
Review Response Agent
One agent across locations
The Review Response Agent never misses a review, no matter how many locations you manage. 100% of reviews, handled automatically.
Review Summary
Understand review sentiment with AI
Summarize the sentiment of hundreds of reviews with a single click to quickly learn what’s working — and what isn't. Create reports by location and share with ease.
On-Brand Al Responses
Write the perfect review reply with Brand Al
Write personalized review replies at scale with help from BirdAl. Ask Brand AI to generate tailored responses from scratch, incorporating your brand's voice, context, and guardrails, across all locations. Edit grammar, adjust tone, and modify length with ease.
Review Translation
Translate reviews and responses with AI
You don’t need a translator to serve multilingual customers. Birdeye Reviews will automatically translate reviews into English — then translate your response in your customer’s language.
Review Alerts
Get notified of new reviews instantly
Don't let missed reviews become missed opportunities. Get notified of every new review so you can read and respond in seconds from your desktop or mobile app.
Spam Detection
Target and tackle fake reviews
Don't let fake reviews ruin your reputation. We’ll find and flag spam so you don’t have to.
Response Templates
Save time with pre-written replies
Engage without extra effort. Save your team time and show customers you’re listening with customizable review response templates.
Response Automation
Trigger automated review replies
Create custom, automatic responses for specific review sources, locations, or star ratings to engage your customers without lifting a finger.
Review Insights
Uncover actionable insights from customer reviews
Identify trends. Implement changes. Improve your workflows. With Review Insights, you have everything you need to deliver exceptional customer experiences.
