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Cafe Central
- Reno, NV
About this business
Location details
407 N Virginia St, Fl 2, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is 24/7 is why im giving it 2 stars. We came to this place after 10PM and ordered to go. We waited 1 hour to get our food the place didnt look that busy. no one told us how long it was going to take, and people who ordered after us got their food first. Beware of the wait when ordering to go!
Business response:
We sincerely apologize for any inconvenience you experienced during your recent visit. We acknowledge your feedback regarding the extended wait time for your to-go order, and we understand how frustrating this must have been, especially when others who ordered after you received their food first. This is not the level of service we strive to provide. We appreciate you bringing this to our attention, as it helps us improve our operations.
We had a late dinner at Central Cafe on the 17th of July. Broccoli Beef and War Wonton Soup. Both dishes were okay but not great. Portions were good but flavor was lacking. What was more disappointing was the service. Our waitress Marie was technically sound, she took our order, delivered our food and gave us our bill. She even bragged about her tenure with the company which was over 30 years, that she only worked 2 to 3 days a week now and that she had never been written up. Needless to say I am surprised that she has neve... read more
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Cafe Central
Gordon Ramsey needs to step in here and fix this place up. My order of Legacy fried rice was a legacy of disappointment---it was so bland, that even after sprinkling some salt and pepper on it, did nothing. Luckily they had some Kikkoman soy sauce to balance the flavor. I also ordered a side of two poached eggs, which was bland, watery and overcooked. Could've used more vinegar perhaps, but it was a disappointment. We only came here today, woke up hungry and didn't want to leave the hotel. Came a little past 11 a.m. and wa... read more
Your online or over the phone ordering could improve. We ordered for pick up. We never got a confirmation text or anything. I charged it to my room. Still nothing. Then we got a text asking what hotel and room number we were as if they were going to deliver it for a ridiculous charge. My husband went down to pick it up and he waited close to an hour and they gave us the wrong order! They need to improve the online eats ordering app and communicate with a customer.
Business response:
Apologies for any inconvenience you experienced with your order. We appreciate your feedback and will work on improving our online ordering process. Thank you for letting us know.
Let me tell you how outrageous I am. Here at the Sliver legacy, Circus Circus, and El Dorado. The Cafe Central is the only one food place that is opened after 10pm. At 1:45am I went order to the cafe centeral to try to order. I was 3rd in line waiting for a food order. It was 20 mins nobody came to take anybody's order. I nicely walked to the kitchen and said to the waitress Harmony "excuse me babe there is people out here, can we please place a order" Harmony is playing on her phone and said "I am the only one working takin... read more
Business response:
We apologize for any inconvenience you experienced during your visit to Cafe Central. We appreciate your detailed feedback about the service you received. We will address the issues you mentioned with our staff to ensure better service in the future. We're glad to hear that Bridget was able to assist you and provide good customer service. Thank you for sharing your experience, as it helps us improve. We value your loyalty as a frequent guest and hope to serve you better on your next visit.
The lady in the front was nice enough to let me look over the menu. I really wanted breakfast. So I asked if we could be seated. I ordered the California omelette with hash browns and wheat toast. It was a complete disappointment. It was very bland. I had to put salt 3x! Dennys or ihop have a better omelette!! 0/10! Never again. However, our server was very nice. 9/10 for him :)
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Cafe Central
My family made a quick decision to eat here, because my son was competing at an event nearby and needed some protein to fill up for some needed energy. There was a short line and it moved, but not very fast, they had to clean tables off for anybody to sit. About half the restaurant were full of uncleaned tables and nobody wanted to bus them. The most annoying part was flagging someone to take our order and our waitress hadn't visited us after sitting there for a good 15-20 minutes. We had no idea who was supposed to take... read more
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Cafe Central
Service took so long. It took an hour from the time I sat at the table to paying for my bill. The restaurant was not busy and it was a table for one and I never got a refill for my drink.
Business response:
We sincerely apologize for the long wait during your visit. It's unacceptable that you experienced such a delay, especially for a table of one when the restaurant wasn't busy. We also regret that your drink wasn't refilled. This is not the level of service we strive to provide. Your feedback is valuable to us as we work to improve our service.
Service was horrible. Waited over 2 hours at Bar side table. We ordered online and never received our food. There were at least 10 other customers complaining that waited as long as we did, never receiving their food. We cancelled the order. The other customer seated at regular tables food looked delicious though. Wish I could've rated their food.
Business response:
We sincerely apologize for the inconvenience you experienced during your visit. The long wait time and not receiving your food is unacceptable, and we deeply regret that this happened to you and other customers. Your feedback is extremely valuable to us as it helps us identify areas where we need to improve.
Frequently asked questions about Cafe Central
How is Cafe Central rated?
Cafe Central has a 4.5 star rating with 2,628 reviews.
When is Cafe Central open?
Cafe Central is open now. It will close tomorrow at 12:00 a.m.