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Cafe Central
- Reno, NV
About this business
Location details
407 N Virginia St, Fl 2, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Possibly the worst breakfast I've ever had. Soggy Ashbrown rubbery bacon and what seems to be like two days old sausage. The only redeeming quality was the English muffin and the eggs Services was good but you can tell they don't care about making sure you have the best experience. I asked for extra crispy hashbrowns, and they showed up and looked exactly the same as everybody else's so clearly the request was just ignored It is convenient because it's in the hotel/casino but the food quality is a 3 on the scale of 10
Business response:
We sincerely apologize for the disappointing breakfast experience you had during your visit. We take great pride in our food quality and service, so it's disheartening to hear that we fell short of your expectations. Your feedback about the soggy hashbrowns, rubbery bacon, and sausage is concerning, and we will address these issues with our kitchen staff immediately. We also regret that your request for extra crispy hashbrowns was not fulfilled as requested. Your comments are invaluable to us as they help us improve our offe... read more
This review is solely on their to go option. This to go section is on the opposite end of the cafe itself at the bar. Bartenders were ignoring us when we would ask for a person to take our order. It was a weekday night so there were hardly any customers but we saw at least 4 employees. It's easier and faster to be seated and then ask for to go.
Business response:
We are sorry to hear about your experience with our to go option. Your feedback is valuable to us. Thank you for reaching out.
Very disappointed in seating. Had a party of 9 but were told we could not sit together because we could not split the check so we decided to sit 5 and 4. Ended up seating each party on completely opposite sides of the restaurant when there was plenty of room for us all to sit in the same areas. 10/10 will not come back! Also... someone in our party wanted poached eggs and the server said they take to too long to cook when they only take 3 minutes. Again, disappointed!
Business response:
We are deeply disappointed to hear about your unsatisfactory experience at Cafe Central. Your feedback is invaluable to us, and we sincerely apologize for the inconvenience you faced with seating arrangements and menu options. We strive to accommodate all our guests' needs, and it's clear we fell short in this instance. Our team will review our seating policies and kitchen procedures to ensure such issues don't occur in the future. Your input is crucial in helping us improve our service.
We came for lunch with our daughter who is visiting. We stood in line to be seated. There was no hostess. Waited for 10 min. Which seamed like forever. Once we were seated. No one came to take our order. 20 minutes later. We walked out. Funny they kept seating people but no servers. I have been in hospitality business for a long time. I have to tell you this is bad. No order or structure there.
Business response:
We sincerely apologize for falling short of your expectations during your recent visit. We are deeply concerned about the lack of service you experienced, from the absence of a hostess to the extended wait times. This is not the level of service we strive to provide our guests.
Advertised as 24 hour restaurant. Arrived at restaurant at 6:45. Sign said opens at 7:00 am. Hostess was at her desk. At 7:00 she announced to everyone in line that restaurant won't open until 8:00. That is what the cook said! I guess the cook was promoted to manager.
Business response:
We sincerely apologize for any inconvenience you experienced during your visit and hope you'll allow us an opportunity to better serve you in the near future.
We have been here twice while staying at the Silver Legacy. Both times we've sat in the bar area of the cafe. While the food is good the service is terrible. There was a handful of people in the bar area and it took forever for the bartender to take our order and that was because I had to get his attention. Rather than walking to our table in the bar area, he stood behind the bar and asked what we wanted to order. He never came to check on us or refill our drinks. We found our check on the bar counter rather than him bring... read more
Business response:
We sincerely apologize for any inconvenience you experienced during your visits to our establishment. We take all feedback seriously and appreciate you taking the time to share your concerns about the service in our bar area. Your comments regarding the slow order-taking, lack of attentiveness, and issues with check delivery have been noted. We will use this information to improve our service standards. Thank you for bringing these issues to our attention. We value our local customers and hope to have the opportunity to prov... read more
Service was great and the casino ambient is nice, but my mashed potatoes were spoiled, sour. I asked the waiter what dairy was in it and they said heavy cream. So I can assume it was spoiled. They offered other options but I didn't want them. Never coming back for dinner.
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Cafe Central
Fucking horrific service never coming again I wasn't even drunk cause I didn't get my beer till I was done with my food but I still managed to be pissed with no alcohol in me cause it was that bad !
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Cafe Central
They renovated this place, it looks way better than before. However today service was really horrible, too long to get seated and it wasn't busy yet, even the host didn't understand why they were lagging and apologized for the wait. Food order took about 15 minutes and food arrival took a ridiculous amount of time of 30 minutes the kids were getting antsy and hangry. The food here is good but service was not this time around.
Business response:
Apologies for any inconvenience you experienced during your visit. We will address the issues with our service team to ensure a better experience in the future. Thank you for your feedback.
Frequently asked questions about Cafe Central
How is Cafe Central rated?
Cafe Central has a 4.5 star rating with 2,629 reviews.
When is Cafe Central open?
Cafe Central is open now. It will close tomorrow at 12:00 a.m.