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Cafe Central
- Reno, NV
About this business
Location details
407 N Virginia St, Fl 2, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Service took so long. It took an hour from the time I sat at the table to paying for my bill. The restaurant was not busy and it was a table for one and I never got a refill for my drink.
Business response:
We sincerely apologize for the long wait during your visit. It's unacceptable that you experienced such a delay, especially for a table of one when the restaurant wasn't busy. We also regret that your drink wasn't refilled. This is not the level of service we strive to provide. Your feedback is valuable to us as we work to improve our service.
Service was horrible. Waited over 2 hours at Bar side table. We ordered online and never received our food. There were at least 10 other customers complaining that waited as long as we did, never receiving their food. We cancelled the order. The other customer seated at regular tables food looked delicious though. Wish I could've rated their food.
Business response:
We sincerely apologize for the inconvenience you experienced during your visit. The long wait time and not receiving your food is unacceptable, and we deeply regret that this happened to you and other customers. Your feedback is extremely valuable to us as it helps us identify areas where we need to improve.
HORRIBLE customer service. If I could give ZERO stars, I would. It just keeps getting worse each time I visit. My husband likes coming here specifically for the Legacy Fried Rice. Today, we came in to place a to-go order & we were instructed to go to the bar to place it. As soon as we came up to the bar & simply asked a question to confirm this is where we need to place a to-go order, the waitress behind the bar gave us an ugly attitude from the beginning. She complained that the to-go person taking the orders is nowhere to ... read more
Food was great, service was horrible. Had breakfast there and it took a server about 15 minutes to attend to us. Came back for dinner and the same thing. If you have a lot of tables, I understand, they had six and that includes us. Same thing for dinner few tables and forever wait. Skip this place, foods not worth it!!! I have been a waiter at a few restaurants and this is no longer on my eat list.
Business response:
Your concerns are noted. We will take your comments into consideration. Thank you for reaching out.
Absolute garbage food. Paid $15 for 4 tiny "empanadas" that were disgusting, that sauces were inedible. $13 for the pot stickers that were edible, but not worth it. We also got a Caesar salad which was just romaine, 3 crutons with a hint of dressing and the kids chicken fingers which were fine, but obviously microwave food. Total cost of $85 somehow. Never agaig. Anyone giving more then 3 stars should be banned from Yelp. Avoid at all costs.
Terrible! This place used to be a reliable late night/early morning place to grab a quick bite. If you're a local showing up from a graveyard shift be prepared to be treated like trash. Front of the house was rude and sloppy, never saw what the back of the house had because a cup of coffee couldn't be produced. We've gone from the Little Nugget to accepting garbage treatment at the hand of Caesars. Ambiance was terrible. Vibe was terrible. Service was rude and non-existent. Don't waste your money here.
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Cafe Central
Man, I really wish I could give this place more stars, but in every way, I was disappointed from start to finish. It was just after 10 PM on a Thursday night and all the other restaurants we tried to dine at were closed in the casino. We waited in line and once we finally got to the front, the hostess, who finally came back after taking such a long time between each seating mentioned that she didn't remember seeing us in line and questioned if we had cut. She then went one step further and looked at the people behind us to... read more
Business response:
We are deeply disappointed to hear about your unsatisfactory experience at Cafe Central. We strive to provide excellent service and quality food to all our guests, and it's clear we fell short in this instance. Your feedback regarding the hostess's behavior, the quality of the food, and the preparation of your drink is valuable to us. We take these concerns seriously and will use them to improve our service and offerings.
Our server was Tyler. He didn't place the silverware on the table properly, gave us the bill before bringing the food, we asked for a to go box and didn't bring it and seemed unhappy while he was serving our table. I understand that he might been upset because was new years but he at least show some etiquette during his job. The only thing that I couldn't complain about him is that brought our refills without asking, which was nice. The burger was good and fries delicious. I would think twice before returning. I think we... read more
Business response:
Your feedback is important to us. We appreciate your detailed review and will address the issues mentioned. Thank you for sharing your concerns.
Food looks good, but BUT, the service is actually very unsatisfactory. They keep walking away every time we try to order an item, and they don't come back until 5-10 minutes later!
Business response:
It's unfortunate to hear about your experience at Cafe Central.
Frequently asked questions about Cafe Central
How is Cafe Central rated?
Cafe Central has a 4.5 star rating with 2,901 reviews.
When is Cafe Central open?
Cafe Central is open now. It will close at 11:00 p.m.