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Cafe Central
- Reno, NV
About this business
Location details
407 N Virginia St, Fl 2, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We came to Reno to celebrate our wedding anniversary, we saw Cafe Central and thought it would be a nice place to have lunch, we got in line and the young lady in front asked us many we were, she then never said anything so we followed her to a table. She never told us that someone was going to come attend us or she never even really greeted us. So we got up after she left us at the table and left.
Business response:
We appreciate you taking the time to provide your feedback, Rosemary. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
I ordered the steak ham and eggs, scrambled eggs when the food arrived the eggs were cooked over medium and runny. I asked the waiter to fix the eggs and make them scrambled and then proceeded to sit and wait. Finally I asked for the Manager, so Christopher the manager or supervisor came and said the eggs were cooking , when I buy the rest of my food is cold Christopher then said if you give me your plate I'll take it off the bill!, Wow any other restaurant manager would've said let me make it right and then give me bring me... read more
Business response:
We are sorry to hear about your experience at Cafe Central. Please accept our apologies for the unsatisfactory service you received. We will address this issue with our team to ensure it does not happen again. Thank you for bringing this to our attention.
We didn't like the chilaquiles. They were dried, the tortilla chip was not homemade and also tasted like old/rancid. Those were not chilaquiles, they were more dried nachos.
Business response:
Thank you for sharing your concerns about the chilaquiles. We apologize for the disappointing experience and will address this issue immediately.
5/21/2024 The service was the most horrendous we have ever experienced in our 50 years of going to restaurants. Terri, our server, never checked on us, never offered more drinks, just kept ignoring us. To get the bill, we had to ask, which is no big deal by itself, and then she just slapped it on our table without any words spoken. We feel that she is in the wrong industry. She should not be in customer service, what so ever!! I was watching the other servers and they all seemed so nice and caring.
Business response:
We're disappointed to hear about your experience at Cafe Central. We apologize for the lack of service you received from Terri. We strive to provide excellent customer service and will address this issue with our staff. Thank you for bringing this to our attention.
Somebody added $10 tip to my credit card receipt! I paid the tip in cash. Shady!!! Take pics of your receipts if you come here bc seems like an employee is running a little scam!
So we waited in line behind a group of four. They were seated and soon after we were. I then noticed they were never served drinks after some time passed and they got up and left. We were served drinks by an older man (he was African American, thank you to whoever he was for his service). But after that nothing. I saw a skinny appeared to be a skinny Filipino man look at our direction a couple times and walked passed us multiple times. And nothing. After 10mins, we left too. And the manager in the pink dress pants and the la... read more
Walked up to the host during breakfast. No smile, no greeting. I had to inform him I was looking for a table. He grabbed a menu and walked to a small table to seat me, where I would be looking directly at the single person at the table in front of me. Awkward. So I made the adjustment myself. I ordered the chilaquiles and asked for it with chicken (very common option at home or abroad). I was told by the waitress she would have to check if the chef is able to do that. I was about to offer my assistance in cutting up ... read more
Business response:
We apologize for your disappointing experience at Cafe Central. We strive to provide high-quality dishes and excellent service to all our customers. Your feedback is valuable to us and we will address the issues you mentioned with our team.
BE CAREFUL WITH THIS PLACE. A little overpriced, sodas were $4 if it tells you anything. I ordered 3 dishes. Total was about $70. Paid, left tip and went home. I check my account later and come to find out they charged me twice and on top overcharged me. A charge for 144 and another for 70. What is going on here? Really really shady if you ask me. I've disputed it with my bank and they will fix it. Good thing I had my ticket with the correct amount charged for proof. I might go back but this time keep a closer eye on my acco... read more
Business response:
We apologize for any inconvenience you may have experienced, Brian. We take customer satisfaction very seriously and would like to address your issue promptly. Thank you for bringing this to our attention.
Was just looking at the menu outside the restaurant and was waved to come in and eat by the hostess. Eh why not i was hungry. It was the worst chicken fried steak I ever had. Mushy and oily. The food looked and tasted like low grade dinner food. Pretty sure I ate fake box eggs....Also ordered the golden pancakes, not golden just over cooked. With freezer burn butter! Yum! I thought casino food was supposed to be good, to keep people here longer. It just made me want to go home. Our waitress was great but that was food was s... read more
Frequently asked questions about Cafe Central
How is Cafe Central rated?
Cafe Central has a 4.5 star rating with 2,506 reviews.
When is Cafe Central open?
Cafe Central is open now. It will close tomorrow at 12:00 a.m.