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Cafe Central
- Reno, NV
About this business
Location details
407 N Virginia St, Fl 2, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fucking horrific service never coming again I wasn't even drunk cause I didn't get my beer till I was done with my food but I still managed to be pissed with no alcohol in me cause it was that bad !
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Cafe Central
They renovated this place, it looks way better than before. However today service was really horrible, too long to get seated and it wasn't busy yet, even the host didn't understand why they were lagging and apologized for the wait. Food order took about 15 minutes and food arrival took a ridiculous amount of time of 30 minutes the kids were getting antsy and hangry. The food here is good but service was not this time around.
Business response:
Apologies for any inconvenience you experienced during your visit. We will address the issues with our service team to ensure a better experience in the future. Thank you for your feedback.
I was in town for a huge convention. Got in line about 6:30 am. There were only three of four parties seated. Finally got seated at 7. Ridiculous that you don't have staffing enough when a huge convention is happening. Our server was friendly enough and worked extremely hard, but was very frustrated and even commented the management was asked to schedule more staff. She and the host even asked if they could clock in early to help and were told no. Our food was slow to get to the table which indicated that the kitchen was... read more
Business response:
Please excuse any inconvenience you experienced during your visit. We regret to learn about the staffing issues you encountered. Your feedback is valuable to us and we will address this with our management team. Thank you for bringing this to our attention.
Food is OK nothing special very basic menu. Service people are friendly enough. You can find one. They are understaffed probably a decent restaurant in between breakfast and lunch, but I do not recommend it for breakfast long long weights and very little staff to help very large amount of people we had to get her own coffee.
Business response:
Please accept our apologies for the experience you had at Cafe Central. We take your feedback seriously and will work on improving our service and staffing levels. Thank you for bringing this to our attention.
We came to Reno to celebrate our wedding anniversary, we saw Cafe Central and thought it would be a nice place to have lunch, we got in line and the young lady in front asked us many we were, she then never said anything so we followed her to a table. She never told us that someone was going to come attend us or she never even really greeted us. So we got up after she left us at the table and left.
Business response:
We appreciate you taking the time to provide your feedback, Rosemary. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
I ordered the steak ham and eggs, scrambled eggs when the food arrived the eggs were cooked over medium and runny. I asked the waiter to fix the eggs and make them scrambled and then proceeded to sit and wait. Finally I asked for the Manager, so Christopher the manager or supervisor came and said the eggs were cooking , when I buy the rest of my food is cold Christopher then said if you give me your plate I'll take it off the bill!, Wow any other restaurant manager would've said let me make it right and then give me bring me... read more
Business response:
We are sorry to hear about your experience at Cafe Central. Please accept our apologies for the unsatisfactory service you received. We will address this issue with our team to ensure it does not happen again. Thank you for bringing this to our attention.
We didn't like the chilaquiles. They were dried, the tortilla chip was not homemade and also tasted like old/rancid. Those were not chilaquiles, they were more dried nachos.
Business response:
Thank you for sharing your concerns about the chilaquiles. We apologize for the disappointing experience and will address this issue immediately.
5/21/2024 The service was the most horrendous we have ever experienced in our 50 years of going to restaurants. Terri, our server, never checked on us, never offered more drinks, just kept ignoring us. To get the bill, we had to ask, which is no big deal by itself, and then she just slapped it on our table without any words spoken. We feel that she is in the wrong industry. She should not be in customer service, what so ever!! I was watching the other servers and they all seemed so nice and caring.
Business response:
We're disappointed to hear about your experience at Cafe Central. We apologize for the lack of service you received from Terri. We strive to provide excellent customer service and will address this issue with our staff. Thank you for bringing this to our attention.
Somebody added $10 tip to my credit card receipt! I paid the tip in cash. Shady!!! Take pics of your receipts if you come here bc seems like an employee is running a little scam!
Frequently asked questions about Cafe Central
How is Cafe Central rated?
Cafe Central has a 4.5 star rating with 2,901 reviews.
When is Cafe Central open?
Cafe Central is open now. It will close at 11:00 p.m.