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407 N Virginia St, Fl 2, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We came for lunch with our daughter who is visiting. We stood in line to be seated. There was no hostess. Waited for 10 min. Which seamed like forever. Once we were seated. No one came to take our order. 20 minutes later. We walked out. Funny they kept seating people but no servers. I have been in hospitality business for a long time. I have to tell you this is bad. No order or structure there.
Business response:
We sincerely apologize for falling short of your expectations during your recent visit. We are deeply concerned about the lack of service you experienced, from the absence of a hostess to the extended wait times. This is not the level of service we strive to provide our guests.
Advertised as 24 hour restaurant. Arrived at restaurant at 6:45. Sign said opens at 7:00 am. Hostess was at her desk. At 7:00 she announced to everyone in line that restaurant won't open until 8:00. That is what the cook said! I guess the cook was promoted to manager.
Business response:
We sincerely apologize for any inconvenience you experienced during your visit and hope you'll allow us an opportunity to better serve you in the near future.
We have been here twice while staying at the Silver Legacy. Both times we've sat in the bar area of the cafe. While the food is good the service is terrible. There was a handful of people in the bar area and it took forever for the bartender to take our order and that was because I had to get his attention. Rather than walking to our table in the bar area, he stood behind the bar and asked what we wanted to order. He never came to check on us or refill our drinks. We found our check on the bar counter rather than him bring... read more
Business response:
We sincerely apologize for any inconvenience you experienced during your visits to our establishment. We take all feedback seriously and appreciate you taking the time to share your concerns about the service in our bar area. Your comments regarding the slow order-taking, lack of attentiveness, and issues with check delivery have been noted. We will use this information to improve our service standards. Thank you for bringing these issues to our attention. We value our local customers and hope to have the opportunity to prov... read more
Service was great and the casino ambient is nice, but my mashed potatoes were spoiled, sour. I asked the waiter what dairy was in it and they said heavy cream. So I can assume it was spoiled. They offered other options but I didn't want them. Never coming back for dinner.
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Cafe Central
Fucking horrific service never coming again I wasn't even drunk cause I didn't get my beer till I was done with my food but I still managed to be pissed with no alcohol in me cause it was that bad !
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Cafe Central
They renovated this place, it looks way better than before. However today service was really horrible, too long to get seated and it wasn't busy yet, even the host didn't understand why they were lagging and apologized for the wait. Food order took about 15 minutes and food arrival took a ridiculous amount of time of 30 minutes the kids were getting antsy and hangry. The food here is good but service was not this time around.
Business response:
Apologies for any inconvenience you experienced during your visit. We will address the issues with our service team to ensure a better experience in the future. Thank you for your feedback.
I was in town for a huge convention. Got in line about 6:30 am. There were only three of four parties seated. Finally got seated at 7. Ridiculous that you don't have staffing enough when a huge convention is happening. Our server was friendly enough and worked extremely hard, but was very frustrated and even commented the management was asked to schedule more staff. She and the host even asked if they could clock in early to help and were told no. Our food was slow to get to the table which indicated that the kitchen was... read more
Business response:
Please excuse any inconvenience you experienced during your visit. We regret to learn about the staffing issues you encountered. Your feedback is valuable to us and we will address this with our management team. Thank you for bringing this to our attention.
Food is OK nothing special very basic menu. Service people are friendly enough. You can find one. They are understaffed probably a decent restaurant in between breakfast and lunch, but I do not recommend it for breakfast long long weights and very little staff to help very large amount of people we had to get her own coffee.
Business response:
Please accept our apologies for the experience you had at Cafe Central. We take your feedback seriously and will work on improving our service and staffing levels. Thank you for bringing this to our attention.
We came to Reno to celebrate our wedding anniversary, we saw Cafe Central and thought it would be a nice place to have lunch, we got in line and the young lady in front asked us many we were, she then never said anything so we followed her to a table. She never told us that someone was going to come attend us or she never even really greeted us. So we got up after she left us at the table and left.
Business response:
We appreciate you taking the time to provide your feedback, Rosemary. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
Cafe Central has a 4.5 star rating with 3,236 reviews.
Cafe Central is open now. It will close tomorrow at 12:00 a.m.