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Camelback Ford
- Car Dealers
- Phoenix, AZ
About this business
Location details
1330 East Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Worst service ever. spent over 50k on a truck just to get terrible service and be lied to. Would recommend this dealership to anyone. Got me to change a previous review by trying to bribe me and after I changed the review they never would call me back. Pathetic
Prepaid Maintenance Plan, would not honor full amount. Purchased the MPP maintenance plan when buying the Mustang. Brought car in for 3rd oil change. Upon completion of the service, advisor informed me that I had to pay $86, because MPP would only cover $40 of the cost. After informing Brandon that I have not had to pay on my prior oil changes. After debating with Brandon & Customer Service. They dropped it to $65, I paid my $65 and left. Took 2 weeks to get my contract honored and repaid my $65. Also Brandon said I needed a... read more
Huge mistake First the internet sales department is non existent. They don't honor truecar pricing through USSA. They then couldn't let us take the delivery of the car we bought because it didn't pass the inspection when they prepared it for delivery. The kicker was over 16 hours of being at the dealership we were forced to buy a different color and pay more. We got it dirty with 1 key and a half tank of gas. Don't buy here.since we had the GM fix the dealership mistake. We didn't recover our tank of gas but we walked away.
Business response:
I want to thank you for your feedback and letting us know about your negative experience. I would like to honor a full tank of gas for you. I know this doesn't fix what happened but at least we can bring some good faith back into our dealership. I will also honor a detail if you choose to accept my offer . Please reach out to me at anytime to discuss your experience Jill Chafitz Director of Customer Relations jchafitz@vtaig.com
Worst customer service in the world I got an appointment the day before and they promised 2hr to review my card. Left the car at 9.30 am and at 4pm was not ready for pick up. Please do not promise a service that you cannot provide. WILL NEVER BRING MY CAR HERE AGAIN
Business response:
I am sorry to here of this. I would like to get some more information from you to see how this could of been handled differently. I want to do anything I can to make this right and try to regain your trust back into our service department. Please reach out to me at your earliest convince Jill Chafitz Director of Customer Relations jchafitz@vtaig.com
Service Department Misses the Mark The 2018 MKZ I purchased from Camelback Lincoln may be my favorite car ever. It is perfect for me! However, after experiencing the Camelback Lincoln service department on Friday, October 12, I will never return. First, the waiting area is quite outdated. This could be overlooked but it is also not being maintained. The coffee counter looked like it had been vandalized, the coffee machine looked like it hadn't been cleaned in a long, long time, especially the clear bin the held the beans, an... read more
Three Hour Wait after Scheduled Oil Change We made an appointment for noon a few weeks ago while in Phoenix. After making the appointment, we got two text messages confirming the appointment. We arrived about a half hour early for the appointment and was told it would be at least three hours before the oil could be changed! The customer service representative told me that the appointment just puts me in line for an oil change. This is terrible. I get all my Ford service done at my local dealer who bends over backwards to pro... read more
Terrible service My husband and I had a terrible experience here. They did the good ol’ bait and switch on us. We found a good deal online, set up an appointment to meet and buy from a salesman. When we showed up for our appointment our salesman was nowhere to be found, had someone else help us only to tell us that the truck we showed up to buy was sold out from underneath us the night before. We asked them to help locate the same vehicle at one of their sister stores. They said they were busy, had other customers to help an... read more
Dishonest and stressful So I have a preapproval with a bank and go to look at a specific vehicle. I call down there and ask if it's there and they say yes. I drive down 15 minutes later and they say it's not really there. Then I find another vehicle I like and tell them to use my preapproval. They ran my credit with 6 other places, never even tried my preapproval bank, said I didn't qualify for what I wanted and tried to sell me something else. When I wanted to leave, because I couldn't take it anymore, they wouldn't give me... read more
Refused warranty work on vehicle purchased elsewhere Refused to repair a safety issue under warranty unless I agreed to pay ~$300 diagnostic fee, which they may or may not choose to waive in the future. There was also a major safety recall that they failed to mention or repair. They kept mentioning that I purchased it at another dealer (I recently moved). If someone from Ford is reading this, your dealership knowingly refused to repair a car with known safety issues and did not conduct a safety recall. Do not use Camelback F... read more
Frequently asked questions about Camelback Ford
How is Camelback Ford rated?
Camelback Ford has a 4.1 star rating with 7,753 reviews.
When is Camelback Ford open?
Camelback Ford is open now. It will close at 6:00 p.m.