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Camelback Ford
- Car Dealers
- Phoenix, AZ
About this business
Location details
1330 East Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I was cheated. The service manager says they had a change in ownership, and the service contract I purchased for thousands only covered major failures, like a blown engine. I was originally told it covered routine maintenance for 6 years or 100,000 miles. He said the people who sold that policy misrepresented it, but the (supposed) new owners will not honor what I was told. As a result, 30,000 maintenance cost $600. Don't buy there.
Buyer Beware/Highway Robbery You too can buy a $10,000 used car and drive out of the dealership being charged $15,000-tax, license, registration, and gap insurance. That's 50% more than purchase. So someone is making out like a bandit. Just a $28,800 payout over six years. Did I mention the 28% interest rate? This is usuary. .
Awful service. There deceitful and will take you for your ca Horrible service, held my car till I paid $450 that I did not authorize. Avoid Scott Brooks... a complete crook and has clear communication problems. Had to pay $550 after I had it towed off their property, and the issue was still unresolved. A crook and horrible human being.
Very disappointed On May 27th my husband and I went to Camelback Ford to look at larger vehicle for him. We ended up going with a 2017 F150. As they were finalizing his transaction they asked me about trading in my vehicle for the 2017 Explorer. I did and we both left with new vehicles that day. We had such a GREAT experience my mother went in later that same day and purchased a 2017 Edge. She then returned a couple of days later with her husband to purchase a 2016 F150 for him. Two weeks later we receive a message to come i... read more
Bait and switch General Manager and staff didn't follow through and shipped the automobile with apparent damage that was brought to their attention and agreed to repair it. Additional staff sent e-mail that the car was in excellent, like new condition.
Bait and switch Camelback Lincoln Lets just say I had a more than unpleasant experience with Finance manager Brad kriess. The salesman Rick Silverman basically let it happen then stopped taking my calls. Only the threat of litigation got this resolved. Then with a supreme dose of arrogance they send a letter asking if I had friends or relatives to refer. WOW !!! That says it all.
Displeasure with Camelback Ford On 12/17/16 I purchased a 2016 Mustang GT from Camelback Ford. This was a Ford Certified Pre-Owned vehicle. They stress that it is “certified” and that it has gone through a 172- point inspection. One of the things on that inspection report is glass: Windshield, Side and Rear Window Inspection. They provided a signed inspection report at the time of purchase stating that all of the glass was in good shape. About two weeks after purchasing the vehicle I had the windows tinted. After tinting the... read more
Business response:
I find it interesting that Camelback has a nice response for all of the positive reviews and not a thing to say about the negative ones. I have received no calls, no feedback of any kind.
Slow customer service I needed to buy a car today due to the fact I just turned my VW diesel in from the diesel buy back. So no car and a big check to go buy another car. I found a car at Camelback Ford and emailed them at 9am this morning to get a total Price. After about 3 hours I did get a final price. I was thinking to myself it it takes that long just to get a total how long will it take to buy the car. I'm in sales and service myself and it should not take more than a few min. They just did not act like they wanted to ... read more
Contract Change & Lack Of Communication I purchased a vehicle on September 16, 2016. I signed a contract with an agreed upon interest rate and payment amount I felt comfortable with. I was told I would know financing by Monday the 19th. I never heard back from them. I called over and over. I left messages that were unreturned. I spoke to people who said they check into it and call me right back. This went on for two weeks. I finally receive a call on Thursday the 29th. I was told I had a different interest rate with almost a... read more
Frequently asked questions about Camelback Ford
How is Camelback Ford rated?
Camelback Ford has a 4.1 star rating with 7,753 reviews.
When is Camelback Ford open?
Camelback Ford is open now. It will close at 6:00 p.m.