This profile has been claimed by the business owner or representative.
Camelback Ford
- Car Dealers
- Phoenix, AZ
About this business
Location details
1330 East Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Dealership didnt clean the vehicle and only put in $25 of gas. Manager said thats the used car policy.
Business response:
We strive to ensure every vehicle is presented in a condition that reflects our standards prior to delivery. Our team works to coordinate preparation timelines and communicate expectations clearly, especially when customers are on a tight schedule. Feedback regarding vehicle presentation and delivery experience is reviewed carefully as we continue improving our processes. Please contact Jill Omann, our Customer Relations Manager, at 602-240-5608 or Jomann@camelbackford.com so we can discuss your concerns further.
The negotiations for figuring out the best finance/lease options was HORRIBLE. Clearly Ford Motor Credit at this moment was not interested in selling the vehicle (last years model) in terms of offering competitive financing options. The interest rates were double the market and my credit score is 830.
I'm a single woman who came in to purchase, not skilled in this area but I knew enough to know they were being shady. They did not listen to me wanting to use my loan that was granted from my credit union. They over billed the vehicle adding additional monies so that their sale would be higher rather than taking the cash payment from my credit union. They did not use my down payment towards the amount of the purchase. They were dishonest in their integrity of the purchase. Not very happy with the over all purchase. Tye the s... read more
Took forever- slow- other customers waiting. One couple left....tired of waiting Slooowww Slow Slow Slow
Seemed like he was new to the position. As far as sales go no problem. As far as a dealership in general. Seems like there is something missing. I was told there were 10 cars ahead of mine to get detailed but no one was at the dealership. Make customers a priority. Don't try to upsell me and put stuff on the sales sheet that isn't on the truck.
Business response:
We are happy to hear that your sales experience went smoothly. Your feedback about the service process is valuable to us, and we understand your concerns about wait times and transparency. We recognize that making customers feel prioritized is essential, and we appreciate you pointing out areas where we can improve. Your comments about accurate documentation and honest communication help us maintain the high standards our customers deserve. We're committed to ensuring every aspect of your experience meets your expectations, ... read more
The car is a Lincoln Nautilus from Camelback Lincoln. No choice given sales people given also wrong.
Business response:
Your feedback helps us improve and we appreciate you taking the time to share your experience. We understand there may have been some confusion regarding the review request and available options. Your input about the service you received is valuable to us as we work to ensure every customer has a clear and positive experience. We strive to provide accurate information and proper guidance throughout the entire process.
Sold me a car with a drivers side smashed ball joint and wouldnt reimburse me for the repair 2 days later, know I g the car was unsafe to drive. Very unethical!
Business response:
The safety and satisfaction of our customers are our top priorities, and we regret that your situation with the vehicle did not meet those expectations. We would like to address this matter directly please contact our Customer Relations Manager, Jill Omann, at 602-240-5608 or via email at Jomann@camelbackford.com.
My concern is Tim Byron booked my appt . And did not tell me he was off
Business response:
We sincerely value your feedback and understand your concern about the scheduling communication. We recognize how important it is for our customers to be informed when there are changes to their appointments, especially when the person who booked the appointment is unavailable.
“At Camelback Ford, we go above and beyond to serve our customers” … Well, that turned out to be a lie. Brought my 2024 Bronco (2,000 miles) in for its six month oil change and to check a windshield wiper fluid issue. I explained I've refilled it three times in six months and suspected a leak based on similar issues other owners have reported. Upon pickup, I was told they refilled the fluid, found no leaks, and suggested it might be a faulty sensor. However, the low fluid light was still on which suggested to me that they... read more
Business response:
We understand how frustrating it must have been to pick up your vehicle and still encounter the same issue, especially after taking the time to bring it in for diagnosis. You deserved transparency and follow-up, and we regret that neither were properly provided. We’ve shared your comments with our Service Management team so we can review what happened and ensure your concerns are properly addressed. Our goal is to earn back your confidence and provide the level of service that reflects our commitment to our customers. We wou... read more
Frequently asked questions about Camelback Ford
How is Camelback Ford rated?
Camelback Ford has a 4.1 star rating with 8,574 reviews.
When is Camelback Ford open?
Camelback Ford is open now. It will close at 9:00 p.m.