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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
It's been more than 3 weeks and I am still waiting for my fender chrome trim for Sonata. No communication from dealer so far. I had good experience with this shop before but lately I am seeing an issue.
Business response:
Thank you for sharing your experience and for your past loyalty to our dealership. Our intention is always to keep customers informed and provide timely updates on parts and service. Feedback like yours helps us evaluate how we communicate and improve our processes. For further assistance, please reach out to Adam Altvater, our Service Director, at 480-863-9568 so we can help.
They made me wait 4 hours to replace a door handle I already paid for, and charged me $150 to replace a headlight and wanted to charge me $500 to make the TPMS light go away. 4 hours to wait for three small things to be done then overcharge me for something that takes 10 minutes and a $25 bulb is too much. I'm going somewhere else from now on.
Business response:
Thank you for bringing this to our attention, and we understand your frustration. Your time is valuable, and waiting for an extended period for routine maintenance work is not the level of service we strive to provide. Your feedback helps us identify areas where we can work to improve our service delivery and ensure our pricing remains fair and competitive. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Adam Altvater, our Service Director, at 480-863-9568 s... read more
Wanted me to have my battery cable cleaned. They our clean and no corrosion. Just trying to sell me something I do not need. Replaced my cabin filter. $39.95 for filter 39.90 for labor which takes 5 minutes to install.
Business response:
Your feedback is invaluable to us and we understand your concerns. We take your comments seriously, as we never want our customers to feel like they're being offered unnecessary services. We want to ensure that every service we provide offers genuine value to our customers and that our pricing reflects fair and transparent practices. We would appreciate the opportunity to discuss your experience further and address these concerns directly. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can work tow... read more
Honestly the overall experience leaves a lot to be desired. Found a few small issues that were not readily apparent on my initial inspection, so I informed them of the day after I got the vehicle but several days before finalizing the paperwork. When I mentioned the issues to my salesperson I was told the car is "as is", despite me not having signed for everything since they had to redo my loan. Also lost a small pop socket in the rental I had for all of 15 minutes. Mentioned it the day after I got the car when I told them a... read more
It's bad that my air filter hasn't been changed.
Business response:
Thank you for sharing your concerns about your service experience. We understand how frustrating it can be when routine maintenance doesn't meet your expectations. Your feedback helps us identify areas where we can improve our service processes. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can discuss your concerns and find a solution that works for you.
Had to wait close to an hour and missed a meeting. They rented me a car that was filthy and then it broke down 5 minutes later on the interstate. They had to bring a new rental car that I had for 90 minutes and they charged me for the rental car.
Business response:
We are sorry to hear that your experience did not meet your expectations. We would like to speak with you further to see if we can find a resolution. Please reach out to Adam Altvater, our Service Director, at 480-863-9568 at your earliest convenience. Thank you.
Well I liked they fixed the car but having to call after two weeks because they forgot bout it did not please me
Business response:
Your positive feedback means a great deal to us, and we're pleased that our team was able to get your vehicle running properly again. We understand your frustration regarding the extended timeframe. At Camelback Hyundai Kia, we strive to keep our customers informed throughout the service process, and we recognize that communication could have been better in your situation. Your experience helps us identify areas where we can improve our service coordination to ensure all customers receive timely updates on their repairs.
Separation of the services required was a major inconvenience. I was already there, they could've offered to throw some filters in for whatever money I was already planning to pay.
Business response:
We take your feedback seriously and understand your frustration. Your valuable feedback helps us improve our processes. It is our goal to make your service experience as smooth and efficient as possible. We would appreciate the opportunity to discuss your concerns further and work toward a solution. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can address this matter directly.
Not covering the recall on the engine because it's pass the limit of miles , it's trap for all Kia's owner Very bad customer service too
Business response:
We understand your frustration regarding the engine recall. While we wish we could cover every vehicle regardless of mileage, the recall limits are set by the manufacturer and are standard across all Kia vehicles. These guidelines ensure that we are following the safety and warranty standards established by Kia. We're sorry that our customer service did not meet your expectations. If you'd like to discuss your situation further, please reach out to our Service Director, Adam Altvater, at 480-863-9568.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 5,146 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.