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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I was not at all happy with the outcome of the service. In fact I was very disappointed and very upset.
Business response:
We'd like to look into your concerns and gather more information. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
Poor communication. Usually cannot reach a human in the service department if you call. Long waits to book an appointment. Switchboard operators are courteous but hopeless. Must repeat info several times to them.
Business response:
We appreciate your patience as our Service Department has seen increased traffic due to the recent holiday. We do apologize for the miscommunication and would be happy to assist with your inquiry. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
Mechanics did a lazy job on my vehicle. Didn't fill fluids. Tire had a leakage and they said everything was OK but when leaving, found a metal piece in the tire. Unsatisfied customer.
Business response:
We'd like to look into this. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
I didn't get an inspection because they never told me I had one I tried to call and say that I needed my car service and they said they would call me back and they never did
Business response:
We apologize for any miscommunication with our team. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
Oil change took longer than expected. Clerk had to keep bugging these guys to get things going. Car stank like B.O. soon as I got in.
Business response:
Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
Horrible! You didn't fix the problem. I had to come back to get my tire fixed and somehow my wheel lock was missing. It took about 3 weeks to get it fixed. I had to pay $200 to get a new tire. You all are scammers! I paid to get a dip stick replaced and it wasn't replaced until I came back and complained. After paying a ton of money to get my car serviced, the next week my car was leaking fluid near my tire. Your service keeps calling me to get more stuff serviced but you scammers haven't even fixed the stuff I paid for. STO... read more
Business response:
Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
They said they did a full inspection, but definitely didn't. For instance, marked my windshield wiper/ pump/ fluids all as fine thought eh pump hadn't worked in months. Also said my tread was fine, to have a tire shred days later. Be my last time taking a car there. To add to it, they'll charge about 200-250% more for any "recommended" services that they'll send you via a rushed text. Very disappointing, they used to be solid
Business response:
We'd like the opportunity to look into this for you. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
Didn't fix a door vibration I've had two years and brought in at least 4 times. Now they claim it's not under warranty even though my bumper to bumper manufacturers warranty is till in effect.
Business response:
We'd like the opportunity to go over our findings and answer your questions regarding your warranty. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
Really bad I am not happy with services
Business response:
We'd like to address your concerns regarding your recent service. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 5,146 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.