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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Mal servicio el que me atendió me dejó esperando por mucho tiempo sabiendo que llevaba a mi niña pequeña dijo que el carro estaba listo me dio las llaves y me dijo está ahí enfrente el carro lo estuve buscando y no lo miré me fui en la otra parte de enfrente del deler y no estaba hasta que entré otra vez para decirle y dijo que todavía no lo tenían ahí enfrente hasta que llamó a un joven para que fueran por mi carro mal servicio.
Awful. Every time I went back, which was about 7 times in 5 weeks, there was a new issue with my vehicle. They didn't balance my tires after a tire rotation. After having my car, my A/C went out and apparently they weren't aware of any issues but come to find that the junction box for the wiring harness had melted. Went to pick up my car since it was a long lead time for parts and they never resecured my skid plate. Then damaged my car and tried to say it was like that when I brought it in.
Avoid this place. It is horrible. I went in for an oil change. I Was there from 9 a.m. until 4 p.m. I hate that I bought my Kia here. I wish I could turn back time. It has been a nightmare for the last two years after my purchase that I have been coming here.
Recommended expensive repairs that were not required.
So they did the recalls on my Kia Stinger and conveniently forgot to put on ALL the bolts under my car so the whole skid plate ripped and fell once it caught some wind on the hwy. brought it back to them immediately and they told me it's my fault and I need to pay over $500 for the new plate, a few clips AND THE BOLTS BECAUSE THEY'RE MISSING. Like I took them off!
Business response:
We're very sorry to hear about your experience with the service on your Kia Stinger. We understand how frustrating this situation must be for you. To resolve this issue and ensure it's addressed appropriately, please contact Adam Altvater, our Service Director, at 602-433-3715. Adam is committed to working with you to find a satisfactory solution. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Decent sales people customer service is lack luster also the over all experience was shoddy
Did not car for our salesman, Joe. Did not listen to us, only interested in making the sale.
Business response:
We'd like to understand more details of this feedback. Please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest convenience to discuss this further.
Why haven't I received the payment notice for leasing?? May and June
Business response:
Please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 to answer any direct questions.
Not good service, has went down since I been going here. I got an oil change on my vehicle and quick wash when I left I was not advised of a crack on my window when I called service guy advised they would have to look at cameras without me present and get back to me, then I had to call back bcuz I didn't get a call back and was told they couldn't repair it bcuz I had a chip in my window but never aware of the crack I had to come back and bring it to their attention. Not happy with them at all.
Business response:
We appreciate your patience with your recent service visit and we'd like to speak with you directly about this experience to better address your concerns. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 5,146 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.