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Camelback Lincoln
- Car Dealers
- Phoenix, AZ
About this business
Location details
1400 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Lack of accountability and professionalism. Had a new transmission installed in my 2014 Ford Escape. After paying for the services, I drove my vehicle off the lot and heard a high pitch sound coming from the driver side of the engine compartment. Immediately turned around and asked what the sound was, as it was new and I have never heard it before. Was told that they could not verify the sound was new and had not been present prior to installing the new transmission. Told this was a separate problem that needed to be diagn... read more
Business response:
Lynn, customer service is our top priority and we want to see if we can make it up to you and address your issue. Please reach out to Jill Chafitz at 855-902-9505 to discuss what we can do to help.
I had a poor experience here. I brought my car in to get something checked (it's still under warranty) and Michael told me it would cost $100 to get done because it isn't covered under warranty. A month later the issue got worse so I contacted Sanderson Lincoln and explained the reoccurring issue. They mentioned that it is covered under warranty so I brought it in and BOOM it was repaired, free of charge. Michael was very aware that my car was still under warranty so it angers me that he tried charging me, so glad I walked a... read more
Business response:
Blue, thank you for taking the time to leave your feedback on your recent visit to our dealership. It is through our customers feedback that we are able to improve internally. Our main goal is the total satisfaction of our customers and we will work on this internally going forward. Unfortunately, I am unable to look you up in our system under this name, but I would like to speak with you directly about this matter. I look forward to a chance to hear from you. –Jill Chafitz, Director of Customer Relations, 855-902-9505
This place is horrible, they don't know how to do internet sales. When you purchase from USSA and have pre-approval loan you already did the negotiation. Then they sales manager deal with you to haggle price. BS. Plus after hours I go home with a loaner to return today and spend hours again because the car can't be sold. OMG
Business response:
We know selecting the right car for the right price can be challenging, we wanted to do our best to make sure you loved the vehicle you were buying so we let you return it for a full refund. We are sorry we are not able to do business at this time. If your needs change, please feel free to reach out.
The 2018 MKZ I purchased from Camelback Lincoln may be my favorite car ever. It is perfect for me! However, after experiencing the Camelback Lincoln service department on Friday, October 12, I will never return. First, the waiting area is quite outdated. This could be overlooked but it is also not being maintained. The coffee counter looked like it had been vandalized, the coffee machine looked like it hadn't been cleaned in a long, long time, especially the clear bin the held the beans, and almost everything was out. ... read more
This place is SCAM!!! They pulled the old bait and switch tricks and nobody seems to have problem with it, including the god sales manager . They get you in saying they have your car in stock and get you information Without having the car in stock (they will even have airplane in stock if you ask lol ) they never had the car I ask for but when I talk on the phone they said they did be aware and don't waste your time they don't even deserve one star!!!!
Guess I should have read the bad reviews on here before entrusting my car to Camelback Lincoln....my fault for not reading these. People were very nice up front and I am hoping they did a good job on the airbag recall replacement. Hoping I never have to find out.... HOWEVER, the car smelled like smoke when I picked it up and there was a melted/burned area on the park/drive console that was not there before. Sent photos to them and they "checked into it", but nobody admitted to doing it....of course. I own two Lincolns an... read more
BUYERS BEWARE!!!!! This place is a SCAM. They pulled the old BAIT AND SWITCH trick and nobody seemed to have a problem with it, including the sales manager. I had a specific car in mind I was looking at and since the dealer is located about 20 minutes from where I work I made sure to call and see if they still had the car I wanted. I get there and the games start. They conveniently just sold the car I had called and asked about. I literally called and headed out. 20 minutes later it was gone. I set an appointment with Thomas... read more
Crooks, Angela had me go in on my day off in hope of getting rid of my car but that was a LIE all these guys lie, told me I would get a free tank of gas for me going in but its all a LIE dont believe anything these guys tell you there just shameless sales guys trying to make some money off you. Hate this place for life for lying to me I hate liars
The worst car buying experience ever. They were caught in lies between the bank and their dealership. Corey and Antwon gave horrible service. Even the elusive "Herb" didn't respond. Chapman will be out of business with these tactics. Go elsewhere if integrity is valued.
Frequently asked questions about Camelback Lincoln
How is Camelback Lincoln rated?
Camelback Lincoln has a 3.5 star rating with 500 reviews.
When is Camelback Lincoln open?
Camelback Lincoln is closed now. It will open at 10:00 a.m.