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Camelback Lincoln
- Car Dealers
- Phoenix, AZ
About this business
Location details
1400 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Used cars had been going fast so when I found what I was looking for online, I rushed over to Camelback Lincoln without reading the reviews. I agree with other reviewers about the fake charges tacked onto the sale - nitrogen in tires, window tinting and something like a paint conditioning. I think it was $1000 for this junk but not sure since they took the sheet away from me. When I negotiated my total price down by $700 which excluded just the paint conditioning or whatever it was called, the guy said we had a deal and brou... read more
Business response:
TY, Thank you for your feedback. It is unfortunate to see that you are not satisfied with your recent car buying experience, We aim for fair, competitive pricing on all of our vehicles and our staff strives to provide our customers the best deal possible. Your input is very important to our operation. Please feel free to contact me and I would be more than happy to speak with you directly about the pricing of the vehicle- Jill Chafitz –Director of Customer Relations at 855-902-9505
I purchased my 2014 Navigator here in December 2013. After a few months, the left lower lift gate tail light failed. They replaced the bulb under warranty. Several months latter, the bulb again failed and was wet. They CLAIMED they would replace the light assembly with a new light assembly. Ok, it worked when I picked it up but just yesterday it failed again. When I removed the light assembly, the nuts were loose. Then I saw how they repaired it. They forced a new bub in and sealed the area with silicone sealer. That bulb w... read more
Business response:
Bob,It is disheartening to see that you are not satisfied with the work that you received at our dealership and to see that you vehicle has not been returned in an acceptable condition. We want every customer to leave feeling confident in the work that was performed on their vehicle. Our dedicated staff strives to treat each vehicle like they would treat their own. This helps ensure that our customers vehicles receive the best care in town. I would appreciate the opportunity to speak with you directly about this issue in ord... read more
I've had nothing but a HORRIBLE experience here, I bought my car about 6 months ago and had a lot of troubles with some stuff that needed to be taken care of. Called and texted the person I bought the car from and the sales manager and no one got back to meet completely ignored me to the point I had to go in! Took my car into my work today because I work at a dealership and turns out I was sold the car with horrible tires! Like they need replaced ASAP. Don't ever buy a vehicle from this place they will do nothing but screw y... read more
Business response:
Brooke, we work hard to be sure our customers can rely on us to take care of their vehicles. I am sad to hear that you have felt your experiences with us were not as good as they could have been. Please contact me at your earliest convenience and we can discuss your time with us further. I will look forward to taking the opportunity address your concerns and working to better your experience with our team. – Jill Chafitz- Director of Customer Relations at 855-902-9505.
Lack of accountability and professionalism. Had a new transmission installed in my 2014 Ford Escape. After paying for the services, I drove my vehicle off the lot and heard a high pitch sound coming from the driver side of the engine compartment. Immediately turned around and asked what the sound was, as it was new and I have never heard it before. Was told that they could not verify the sound was new and had not been present prior to installing the new transmission. Told this was a separate problem that needed to be diagn... read more
Business response:
Lynn, customer service is our top priority and we want to see if we can make it up to you and address your issue. Please reach out to Jill Chafitz at 855-902-9505 to discuss what we can do to help.
I had a poor experience here. I brought my car in to get something checked (it's still under warranty) and Michael told me it would cost $100 to get done because it isn't covered under warranty. A month later the issue got worse so I contacted Sanderson Lincoln and explained the reoccurring issue. They mentioned that it is covered under warranty so I brought it in and BOOM it was repaired, free of charge. Michael was very aware that my car was still under warranty so it angers me that he tried charging me, so glad I walked a... read more
Business response:
Blue, thank you for taking the time to leave your feedback on your recent visit to our dealership. It is through our customers feedback that we are able to improve internally. Our main goal is the total satisfaction of our customers and we will work on this internally going forward. Unfortunately, I am unable to look you up in our system under this name, but I would like to speak with you directly about this matter. I look forward to a chance to hear from you. –Jill Chafitz, Director of Customer Relations, 855-902-9505
This place is horrible, they don't know how to do internet sales. When you purchase from USSA and have pre-approval loan you already did the negotiation. Then they sales manager deal with you to haggle price. BS. Plus after hours I go home with a loaner to return today and spend hours again because the car can't be sold. OMG
Business response:
We know selecting the right car for the right price can be challenging, we wanted to do our best to make sure you loved the vehicle you were buying so we let you return it for a full refund. We are sorry we are not able to do business at this time. If your needs change, please feel free to reach out.
The 2018 MKZ I purchased from Camelback Lincoln may be my favorite car ever. It is perfect for me! However, after experiencing the Camelback Lincoln service department on Friday, October 12, I will never return. First, the waiting area is quite outdated. This could be overlooked but it is also not being maintained. The coffee counter looked like it had been vandalized, the coffee machine looked like it hadn't been cleaned in a long, long time, especially the clear bin the held the beans, and almost everything was out. ... read more
This place is SCAM!!! They pulled the old bait and switch tricks and nobody seems to have problem with it, including the god sales manager . They get you in saying they have your car in stock and get you information Without having the car in stock (they will even have airplane in stock if you ask lol ) they never had the car I ask for but when I talk on the phone they said they did be aware and don't waste your time they don't even deserve one star!!!!
Guess I should have read the bad reviews on here before entrusting my car to Camelback Lincoln....my fault for not reading these. People were very nice up front and I am hoping they did a good job on the airbag recall replacement. Hoping I never have to find out.... HOWEVER, the car smelled like smoke when I picked it up and there was a melted/burned area on the park/drive console that was not there before. Sent photos to them and they "checked into it", but nobody admitted to doing it....of course. I own two Lincolns an... read more
Frequently asked questions about Camelback Lincoln
How is Camelback Lincoln rated?
Camelback Lincoln has a 3.5 star rating with 523 reviews.
When is Camelback Lincoln open?
Camelback Lincoln is closed now. It will open at 8:00 a.m.