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Camelback Lincoln
- Car Dealers
- Phoenix, AZ
About this business
Location details
1400 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I would be very careful with this dealer. i drove 12 miles to get there. I had an appt to go down and look at a used vehicle, they knew what I was looking for . I was looking for something specific. Got down there, the vehicle I wanted was pulled up front . We went to go out and look at it. The sales Kid Chris P. tells me he has to get the key. Why wouldn't he already have the key. He tells me he has to go inside and get it. I wait like about 5 minutes. He comes back out and tells me we can't drive it because there is some... read more
Business response:
Lance, our goal is to provide every customer with a 5-star experience and it's disappointing to hear we fell short of that. Thank you for taking the time to provide us with this feedback. The behavior you have described does not represent the quality of customer service Camelback Lincoln strives to give all of our customers. We are unable to identify you by this screenname but we would like to speak with you to get details regarding your visit so we can address your concerns. Please contact Sheilah Keilman, our Customer Rela... read more
I was in there yesterday after sending all my info to a female sales person. She was great. She made it seem good. Which she was new. But I blamed that on whoever trained her. But the experience was terrible. I came at them with no trade at first. But didn't really want to trade my car. They was pressuring me into a situation. But luckily I don't budge. It was an Audi A7 I was looking at. I'm a business man myself. 3 major carlots approved me before they did to get my family a 3rd vehicle. They didn't. Went outside to take a... read more
Business response:
Mr. Baker, thank you for visiting our dealership and being upfront with your experience. We did have a number of customers interested in the Audi A7 and we always do our best to be upfront regarding the status of a vehicle on our lot. As discussed, since we were unable to verify some of your documentation we allowed the next customer who was interested in it to complete the purchase. Our inventory changes daily and we would be happy to keep an eye out for other models you may be interested in once you can gather all of the n... read more
No stars if possible. Staff were friendly, everyone I Interacted with besides the sales manager that was in for the night. I called the night before because I saw a great deal on a car I was in the market for. It was priced at 13,669. When I called I asked if it was still available and I gave the VIN number to make sure they knew EXACTLY what car I was referring to. They told me it was available. I scheduled an appointment for the next day. When I got there, I met up with a really nice salesman, I had gotten there late so he... read more
Business response:
Hello Mariela and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would to speak with you at your earliest convenience. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505.
First time car buying experience is something that is supposed to be something you remember good thoughts of for the rest of your life, my first time experience was not. Camelback Lincoln lied me to several times about things on my car and what was actually done to the car did not match what was on the carfax. Buyer beware. I had to get 4 new tires within the first month after I was told brand new tires were put on and they told me that I can verify that with carfax, lies the carfax report was lied. Fraudulent. Do not shop h... read more
Business response:
Brandon, providing our customers with great customer service is always our goal and we apologize you experienced this. We are unable to identify you by just this first name but we would like to speak with you to so we may address your concerns. Please contact Jill Chafitz, our Customer of Director Relations, at 855-902-9505 at your earliest availability.
I purchased a 2019 Expedition Max from Camelback Lincoln on October 29th. When we went to test drive the vehicle the low tire indicator was on so we had to take the vehicle in the back with the sales agent to get the tire filled. We decided to purchase the vehicle and after everything was said and done at 9pm we went to close the tailgate with the button on the back and it didn't work and was given 1 key. Over the next few days, we noticed that the tailgate button would only sometimes work. Then I went to pick up my father a... read more
Horrible customer service. They will do anything to make a deal. Bought a vehicle in March, still unable to get plates in Colorado. DMV has no records of vehicle being sold. The bank sure knows. Unable to reach anyone but operator, no return phone calls. I understand Covid has put us in some tuff times, but really a phone call. ( totally socially distancing) Will never buy another vehicle from Lincoln camelback or recommend them. Thank you a truly unhappy customer, that still has to deal with you. Until my issue is reso... read more
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience, Nadia. Thank you for taking the time to provide us with this feedback. Please contact Jill Chafitz, our Director of Customer Relations, at 855-902-9505 and we will do our best to make this better.
How can I give 0 stars to Camelback Ford/Lincoln. It's all a huge mess. Called last week about a car they had that I'd been watching the market on for weeks. It was everything I wanted so I bit the bullet and drove up there from Tucson to see it and get everything lined up to buy it this week. Loved it, got approved, signed a bunch of paperwork, went home and finished selling my car to get the down payment together..... I went up and did all that on Tuesday, and made sure to ask the guy if it would be held for me, and he sai... read more
Seriously!! READ THIS ONE IF ANY. Absolute terrible experience. Go anywhere else, do not trust the vehicles sold here. Honesty is not a priority here. Called a week in advance to view a vehicle. I live in YUMA, AZ. The first salesman I spoke with seemed to be just fine and offered to send me photos and rough numbers of the vehicle I was interested in and I set an appointment for Tuesday. I had called early afternoon and was supposed to receive photos within an hour. Never arrived and I gave him 2 different numbers, just in c... read more
Business response:
Hello Mario, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Jill Chafitz, our Director of Customer Relations, at 855-902-9505 and we will do our best to make this better.
Camelback lincoln is the worst place, not welcoming at all, each worker is doing there own thing and not paying attention to the customer, as soon as i walked in the first thing i hear was the manager yelling at an employee for not wearing the proper attire, he then proceeded to tell him to go home and come back the next day ready to work, that was an improper way to do that especially not infront of the customer. Not once did i feel welcomed in that store will never go back
Business response:
Carlos, a welcoming environment and great customer service is always our goal and we apologize that you did not experience that. We would like the opportunity to speak with you further about your visit to get some information so we may address your concerns internally. Please contact Jill Chaftiz, our Director of Customer Relations, at 855-902-9505 at your earliest convenience.
Frequently asked questions about Camelback Lincoln
How is Camelback Lincoln rated?
Camelback Lincoln has a 3.5 star rating with 523 reviews.
When is Camelback Lincoln open?
Camelback Lincoln is closed now. It will open at 8:00 a.m.