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Camelback Lincoln
- Car Dealers
- Phoenix, AZ
About this business
Location details
1400 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
First time car buying experience is something that is supposed to be something you remember good thoughts of for the rest of your life, my first time experience was not. Camelback Lincoln lied me to several times about things on my car and what was actually done to the car did not match what was on the carfax. Buyer beware. I had to get 4 new tires within the first month after I was told brand new tires were put on and they told me that I can verify that with carfax, lies the carfax report was lied. Fraudulent. Do not shop h... read more
Business response:
Brandon, providing our customers with great customer service is always our goal and we apologize you experienced this. We are unable to identify you by just this first name but we would like to speak with you to so we may address your concerns. Please contact Jill Chafitz, our Customer of Director Relations, at 855-902-9505 at your earliest availability.
I purchased a 2019 Expedition Max from Camelback Lincoln on October 29th. When we went to test drive the vehicle the low tire indicator was on so we had to take the vehicle in the back with the sales agent to get the tire filled. We decided to purchase the vehicle and after everything was said and done at 9pm we went to close the tailgate with the button on the back and it didn't work and was given 1 key. Over the next few days, we noticed that the tailgate button would only sometimes work. Then I went to pick up my father a... read more
Horrible customer service. They will do anything to make a deal. Bought a vehicle in March, still unable to get plates in Colorado. DMV has no records of vehicle being sold. The bank sure knows. Unable to reach anyone but operator, no return phone calls. I understand Covid has put us in some tuff times, but really a phone call. ( totally socially distancing) Will never buy another vehicle from Lincoln camelback or recommend them. Thank you a truly unhappy customer, that still has to deal with you. Until my issue is reso... read more
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience, Nadia. Thank you for taking the time to provide us with this feedback. Please contact Jill Chafitz, our Director of Customer Relations, at 855-902-9505 and we will do our best to make this better.
How can I give 0 stars to Camelback Ford/Lincoln. It's all a huge mess. Called last week about a car they had that I'd been watching the market on for weeks. It was everything I wanted so I bit the bullet and drove up there from Tucson to see it and get everything lined up to buy it this week. Loved it, got approved, signed a bunch of paperwork, went home and finished selling my car to get the down payment together..... I went up and did all that on Tuesday, and made sure to ask the guy if it would be held for me, and he sai... read more
Seriously!! READ THIS ONE IF ANY. Absolute terrible experience. Go anywhere else, do not trust the vehicles sold here. Honesty is not a priority here. Called a week in advance to view a vehicle. I live in YUMA, AZ. The first salesman I spoke with seemed to be just fine and offered to send me photos and rough numbers of the vehicle I was interested in and I set an appointment for Tuesday. I had called early afternoon and was supposed to receive photos within an hour. Never arrived and I gave him 2 different numbers, just in c... read more
Business response:
Hello Mario, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Jill Chafitz, our Director of Customer Relations, at 855-902-9505 and we will do our best to make this better.
Camelback lincoln is the worst place, not welcoming at all, each worker is doing there own thing and not paying attention to the customer, as soon as i walked in the first thing i hear was the manager yelling at an employee for not wearing the proper attire, he then proceeded to tell him to go home and come back the next day ready to work, that was an improper way to do that especially not infront of the customer. Not once did i feel welcomed in that store will never go back
Business response:
Carlos, a welcoming environment and great customer service is always our goal and we apologize that you did not experience that. We would like the opportunity to speak with you further about your visit to get some information so we may address your concerns internally. Please contact Jill Chaftiz, our Director of Customer Relations, at 855-902-9505 at your earliest convenience.
Worst Experience ....Would NOT Recommend!! I am a single mom that got laid off from my job and left without my work car. I need a car. I found a used one that I liked at this dealer. When I inquired and spoke with Leslie I was very upfront that I wanted to do most questions via phone to make sure it's a good fit before because I live in East Mesa and we're in a pandemic. She said she completely understood and wouldn't waste my time. She even offered "gas"if I would just come test drive this vehicle. She assigned salesman Sa... read more
Business response:
Hello Bevi, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Jill Chafitz, our Director of Customer Relations, at 855-902-9505 and we will do our best to make this better.
Save yourself the headaches and shop somewhere else. I purchased a used vehicle from this dealership thinking Berkshire would be different. Was I surprised...actually they played the most car biz games of any dealership I have ever been in my 35 years of buying vehicles. I needed a shower after being exposed to so much sleaze. After that experience I decided never to do business with them again... I recently refinanced my vehicle and have been trying to cancel my GAP policy...I have left many messages for the Finance departm... read more
Business response:
James, Thank you for feedback. Camelback Ford wouldn't be cancelling your GAP; this would need to be canceled by MPP. Please call MPP at 1-800-747-4400 and they will complete your cancellation. Please reach out to Jill Chafitz, Director of Customer Relations, at 855-902-9505 if you have any further questions or need assistance in this matter. Thank you
Liars and thieves do not trust anyone from the service department. They will Lie to you and make up Stories for unnecessary work to be done on your vehicle to milk every single penny out of your pocket if they can. They will lie to you and tell you you could get the work done anywhere else but they only have the computer software system to make sure that the car is 100% done correctly which is all lies. If the salesman is not honest the technician is not honest. Beware This company as they are big crooks and that's why their... read more
Business response:
Nabil, We are so sorry that our service department did not meet your expectations. Our main goal is to achieve customer satisfaction, and it appears we failed you in that area. We never want a customer to feel as though we aren't doing everything in our power to honor a price. It is discouraging to hear that you left our dealership feeling deceived and dissatisfied. This isn't how we want any customer to leave and we hope to make things right. I appreciated you giving us the chance to work with you on your situation and i... read more
Frequently asked questions about Camelback Lincoln
How is Camelback Lincoln rated?
Camelback Lincoln has a 3.5 star rating with 500 reviews.
When is Camelback Lincoln open?
Camelback Lincoln is closed now. It will open at 10:00 a.m.