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Camelback Lincoln
- Car Dealers
- Phoenix, AZ
About this business
Location details
1400 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Bought a used vehicle in September. A complete lemon. There are so many choices now, Carmax, etc. We thought going with a dealership we would get decent service even though you pay a higher ticket price. This car has been in for service now three times. We purchased a warranty and of course the warranty does not cover the problem. The problems were structural and mechanical. They took advantage of us. Herb Jernukian was no help at all. Steer clear of this dealership. They are the classic predatory dealership.
Business response:
Thank you, Shannon, for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.
DO NOT shop here. I should have known after the first time going in that something wasn't right. My review is going to be based on the second time I went in because this issue seems to be ongoing after reading other reviews. Firstly they will sell you an unsafe car, make promises about it getting fixed if you sign, AND give you the run around when you follow up. No accountability. I really should have just returned the car when I had the chance and moving forward I'll never give my business to them again. I went in after g... read more
Business response:
Isaiah, we are disappointed to hear that you have had difficulty getting in touch with our team as we pride ourselves on providing good communication to our customers. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability so we can address your concerns.
I didn't want to write this, but I had a horrible experience with the parts department. Customers service Especially with (josh fisher) this guy so rude and his manager too, they didn't respect their Customers.
Business response:
Hello Omar, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.
Liars and avoiders thus far. I bought a 2015 Toyota Highlander here a couple weeks ago. It needed a few things done (a new windshield, the door handle on the second row won't open, and there's something clogging the air filtration system on the passenger side). I was assured by my salesperson Bash that they would fix it before I took the car but at the end of the transaction he told me that I had to take the new car and leave my trade-in. So there's the lie. Then, I have it in writing to get these fixed and the service manag... read more
Business response:
Nicole, we are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 and we will do our best to make this better.
By far the worst experience of my life..... at first it seemed promising, but that's because they wanted to sell me a car of course. They let me drive it when the deal wasn't fully financed told me it was etc.. two they had two I owe you on the deal that they said "that manager quit" like thats my fault? Glad I kept paperwork took them quite some time to come through and when they did they fixed the wrong thing!!! Didnt finish the deal... shaun stepped in and helped as much as he could so I appreciate him. But everyone do no... read more
One star is more than what they deserve worst customer service ever specially the guys at the part department they are so rude and unprofessional it's like someone enforcing them to work there
Business response:
Ali, thank you for visiting our dealership and being upfront with your experience. It's important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.
I wouldn't even put a star. We have been chatting with these people for 2 days, my husband gets out of work early to haul ass (45 mins away) pay a babysitter, to trade our truck in then to get there and they sold the truck we wanted that day! Didn't warn or anything. Massive waste of our day, time, money and gas. As we sat there waiting to go to look at the truck we wanted the guys were up at the desk laughing (probably at us driving all the way out there for nothing.) we are so frustrated and would not recommend this place ... read more
Business response:
Thank you for providing feedback on your experience, Joelene. Our inventory moves very quickly and unfortunately without a deposit we are unable to hold a vehicle. Our associate should have informed you as soon as the car was unavailable and we're disappointed to hear you didn't receive communication on that. We are unable to identify you by this screenname but we would like to speak with you to find out what day you visited and who you worked with so we can address this with our team. Please contact Sheilah Keilman, our Cus... read more
My wife and I were treated incredibly poorly. We left feeling devalued and discriminated against for our financing choice. The staff raised the price of the vehicle we wanted to buy almost $20k and blatantly lied to us about why. I won't give them another minute of my time after submitting this review. I pray they figure out how to treat people fairly and learn to be transparent.
Business response:
We aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. However, we are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.
Got a good deal on a pre owned Mustang but it took days of being bounced around by different sales reps and managers to finally complete the deal. In total it took 5 or so days of negotiation for them to settle at a decent deal (for what the car was worth). At one point, they even told me that with one of my offers that they would rather let the vehicle sit on the lot for the weekend to see if it sells to someone else rather than deal with me- a cash buyer. Beware, this dealer is one of the ones in the valley that will quot... read more
Business response:
Hello, Michael. We appreciate your feedback. Our goal is to make the purchase process easy for our customers, and it is discouraging to hear that you had anything less than a stellar experience. We would love to see what we can do to earn back your trust. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9595 and we will do our best to make this better.
Frequently asked questions about Camelback Lincoln
How is Camelback Lincoln rated?
Camelback Lincoln has a 3.5 star rating with 523 reviews.
When is Camelback Lincoln open?
Camelback Lincoln is closed now. It will open at 8:00 a.m.