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Camelback Lincoln
- Car Dealers
- Phoenix, AZ
About this business
Location details
1400 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
DO READ THE FINE PRINT on your sales contract and car fax report. I purchased an e-vehicle from Rick Silverman (Sales Manager) that because of an open recall issue prohibited the e-battery from being charged. Hence an e-vehicle that could not be operated as an e-vehicle. Most dealerships generally will not sell a vehicle that has an open safety recall on it but this dealership absolutely will. This dealership has no integrity. BEWARE.
Business response:
Travis, we’d like the opportunity to look into your situation in more detail. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience to discuss this further.
The previous service advisor that I worked with was awesome and fair. My AC went out and it took them a while to fix for my 2018 Navigator. I got a loaner and was so happy with the price and service. I took my vehicle in because my windshield wiper fluid didn't come out and oil change was due. My sunroof that I never use looked like the strip was coming out. I got a call back that the whole sunroof had to be replaced at 4800 plus labor. I looked up and got my parts for 287.99 plus 29.99 for the tract. I found a ford certifi... read more
Business response:
Monique, we exclusively employ OEM (Original Equipment Manufacturer) parts, which come with a warranty, and our skilled Lincoln-Certified technicians handle the installation. If you have additional inquiries about our assessment of your vehicle, feel free to reach out. For further discussion, please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience. We're here to assist you
If I could give a zero, I would. I was lied to about the condition of the car I bought. I was then lied to on three separate occasions about the car being fixed after I brought it in. It was a nightmare. Avoid this place at all costs
Business response:
We’d like to look into this situation with you as we strive for transparency with our business dealings. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience to discuss this further.
I have had the privilege of purchasing my third (and favorite) Lincoln from Camelback Lincoln. My first was an MKZ, followed by a Corsair, and now a gorgeous Aviator. For many years, I had been loyal to one dealership, and my previous six vehicle purchases were characterized by exceptional customer service that set a high bar. However, since relocating to Arizona, I decided to explore new options and came across Camelback Lincoln through reviews. My sales associate, Trae, was both knowledgeable and adept at handling negotiat... read more
Business response:
We're disappointed to hear you weren't satisfied with our wait time as our Service Drive has been experiencing both increased traffic as well as parts delays from the manufacturer. Our team is striving to do their best in achieving excellent customer service and we would be happy to discuss this situation with you. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 to discuss this further.
DO NOT BUY A CAR FROM THIS DEALERSHIP!!! Worst service experience ever! I was told a loaner car would be made available to me and when I showed up, they looked at me like I had two heads. Also had just purchased our Navigator outright from a lease buying the extended warranty. The extremely rude service agent did not even want to honor our warranty saying she did not see it posted in the system. After buying a vehicle that was nearly $100K, you would think you would be treated with some appreciation and respect...not here. I... read more
Business response:
Debra, we’re disappointed to hear this and would like to speak with you regarding your experience so we can address your concerns. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience.
They sold me a used car and it turns out to be a piece of junk and they refused to buy it back. I tried everything to sell it but I was unable because it's a piece of junk. Therefore, I turned it back to the bank. I could not afford it nor the on going repairs. I will never buy from them again.
Business response:
We strive to provide our customers with quality vehicles at competitive prices so we’re disappointed to hear you experienced issues with yours. If our team of certified technicians is able to identify an issue that was missed prior to sale or failed will always work with the customer on a solution. We are unable to identify you by this screenname to reach out directly but we would like to speak with you to get additional details so we can address your comments. Please contact our Customer Relations Director Sheilah Keilma... read more
BUYER BEWARE- THEY DON'T CARE ABOUT THEIR CUSTOMERS!!! They reserved a service appt and once they found out it was warranty work (which they get a lower rate for) it took them a week to plug it in for diagnostics. Booked a service reservation... took a week to service it. That's when the real trouble started. They had the vehicle of ours for over 4 months. No follow-up, I had to call weekly to leave messages only to have weeks go by without an update. Never could get the truth from them, at one point a manager even told me a... read more
Business response:
We're disappointed to hear you weren't satisfied with your service visit and we appreciate your patience. We would be happy to address your concerns directly as well as answer any further questions regarding your experience. Unfortunately we cannot identify you by screen name to reach out directly, therefore, please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 to discuss this further.
I am NOT HAPPY with the service "refused" today at Camelback Lincoln. I very clearly wrote in the comments section while making my reservation online that it was to fix two recalls that emissions testing had turned up on the car. The gentlemen serving me said the time for the dealership to fix the problems had expired on May 2021. First, who got their car fixed during COVID--NO ONE and second, I never, ever received any notice of such recalls. You would think from the standpoint of customer service and safety that Camelb... read more
Never going back, I under stand I was upside down on my wrx but for them to literally say to do a voluntary repo so they can get me into a new truck was a joke and was shocked, my sales guy bash and Cody are a joke and then ran my credit 12 times like wtf is that all about I have good credit, I understand I was up side down but damn what a waist of my time and do not recommend them or there dealerships on camelback at all
Frequently asked questions about Camelback Lincoln
How is Camelback Lincoln rated?
Camelback Lincoln has a 3.5 star rating with 523 reviews.
When is Camelback Lincoln open?
Camelback Lincoln is closed now. It will open at 8:00 a.m.