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Camelback Subaru
- Car Dealers
- Phoenix, AZ
About this business
Location details
1521 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Miles is the worst he has a horrible attitude and doesnt not communicate well with customers
Business response:
We strive to provide excellent customer service, and your feedback is important to us. Please reach out to Rhett Hook, Sales Manager, at 602-265-6600 to discuss this matter further.
Even with scheduled appointment the service was delayed. This service was for and ongoing issue and under warranty. They still were unable to fix the problem with the passenger window.
Business response:
We understand how important it is to have your vehicle serviced in a timely manner, especially when addressing an ongoing warranty concern. If you would like to discuss your visit further or explore additional options regarding the passenger window, please reach out to Russ Schwartzman, Service Director, at 602-847-8536.
Needed a racket replaced in order to get my emissions test completed. $375.00 later and of course they tried to sell me hundreds of dollars worth of other work that I did not want or need. I only ever use a dealership for recall or other repairs that can't be done by my
Business response:
Every vehicle through our service drive receives a through Multipoint Inspection report. These inspections serve as a comprehensive "health check" performed by our team of certified technicians following the manufacturer's recommendations. These detailed reports, which include photos and/or videos, highlight any maintenance needs or potential repair concerns to ensure your vehicle's safety and performance. While our experts provide recommendations, the decision to proceed with any services is entirely up to you. A copy of th... read more
Instead of the helpful service I was used to both my son am myself felt the technician was curt, condescending and unhelpful. Not at all like my previous experiences. We are considering taking our business elsewhere.
Business response:
It's concerning to hear that your recent visit didn't reflect the level of service you've come to expect. Our goal is to always provide helpful and respectful service so we are disappointed to hear this. We would like the opportunity to speak with you to get additional information so we can address your concerns. Please contact our Service Director, Frank Cheyney, at 602-265-6600 at your earliest convenience..
The service (and customer service) is always top quality. Thank you for you for your service up till now. However, I do NOT appreciate being charged 3 percent on credit card usage. This is a fee which the bank charges the business for the use of credit card payments. This is a charge which the customer should NOT be charged. Subaru makes profits hand over fist and the bottom line is, Subaru is just being GREEDY and passing on a charge they should absorb. I WILL NO LONGER HAVE MY CAR SERVICED BY SUBARU DUE TO THIS CHARGE. We ... read more
Business response:
We understand your frustration with the 3% credit card fee, which is passed on by financial institutions for processing. While we can't absorb this charge, we do offer different methods of payment that might be more convenient and cost-effective for you. We'd be happy to discuss those options with you. If you'd like to explore this further, please reach out to Russ Schwartzman, Service Director, at 602-847-8536. We value your business and hope we can find a solution that works for you.
The process is very bad. My number is from PR and couldn't even communicate with your line 1-800 to get the first payment because the invoice with the account number didn't arrive on time.
Business response:
We understand how frustrating it can be when communication issues create unnecessary challenges, especially when it comes to something as important as your first payment. While we don't handle billing directly, we want to ensure you get the support you need. Please reach out to Rhett Hook, Sales Manager, at 602-265-6600, so we can assist in connecting you with the right resources to resolve this matter.
The issue was not resolved. Just purchased vehicle with low miles and people can hear my breaks 5 miles away.
Business response:
We understand how frustrating it must be to have concerns with your vehicle's brakes, especially after just purchasing it. Our team strives to ensure every customer drives away with confidence, and we'd like the opportunity to address this issue further. Please reach out to Rhett Hook, Sales Manager, at 602-265-6600 so we can look into this matter and work toward a resolution.
Sales people were really friendly, but it appears I should've been cautious of that. They were very eager to sell me a 2020 Jetta. Perhaps a little too eager. Less than two weeks after buying the car, the check engine light turned on and cost me another $600 to fix an EVAP system issue.
Business response:
We understand your frustration with the issues you've encountered after purchasing the 2020 Jetta. We want to assure you that we thoroughly inspect all our vehicles before they are sold, but sometimes unforeseen issues can arise. If you have any concerns or need further assistance, please don't hesitate to reach out to our Sales Manager, Rhett Hook, at 602-265-6600.
I think when you schedule an apt it should be in line with wait time. Waiting 2.5 hours for a scheduled oil change and tire rotation is unacceptable.
Business response:
We completely understand how frustrating it can be to wait longer than expected, especially for a scheduled service like an oil change and tire rotation. To address your concerns and ensure that this doesn't happen again, please feel free to reach out to Russ Schwartzman, our Service Director, at 602-847-8536.
Frequently asked questions about Camelback Subaru
How is Camelback Subaru rated?
Camelback Subaru has a 4.4 star rating with 5,943 reviews.
When is Camelback Subaru open?
Camelback Subaru is open now. It will close at 8:00 p.m.