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Camelback Subaru
- Car Dealers
- Phoenix, AZ
About this business
Location details
1521 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Airbag error. Needs new computer unit. One month later no part. They are producing new ID- 4's, but VW isn't interested in repairing cars already sold. Don't buy VW. No concern. Sucks
Business response:
We're disappointed to hear this issue related to your vehicle. We are doing our best to accommodate our customers and relay any and all information regarding back-ordered parts. Please reach out to Frank Cheyney, Service Director, at 602-847-8539 at your earliest convenience to discuss your situation further and answer any related questions.
felt as tho nobody cared about my issue, they wanted to keep it for a 3rd day and when i called to complain, (why would a dealer need a car for 3 days to figure it out ? arent they supposed to have an answer ) al lof a sudden i was asked to come get my car ,they couldnt figure it out
Business response:
We want to speak with you directly to understand this review further. Please reach out to Frank Cheyney, Service Director, at 602-847-8539 at your earliest convenience to discuss this further.
I was told that they would email my paperwork. Its been 3 weeks and I still havent received my paperwork.
Business response:
The last record we show on file for this vehicle VIN with our dealership was when it was purchased back in September 2018 so were unsure if this review was ment for our dealership. Please contact our Sales Manager Steve Porter at 602-847-8538 and we will be happy to see what we can do to assist.
Disappointing visit to say the least... Never had an issue with service there until recent. My cars battery failed as a know issue to the manufacture and I was told that I would have my battery replaced under a battery settlement claim I had made. Took a day off of work and spent several hours walking around waiting for my car with my wife, only to be told that I would have to pay $400+ dollars to get it replaced!!!! Sorry guys, I was a loyal customer until that. Make it right!!!
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Wouldn't even give it one star. Suggested service that has already been complete if they were to review their records they would see that. Declined all work as it wouldn't address the issue.
Terrible. Third time Ive brought my car in for the same reason. Brakes squeak and grind non stop. The car is less than a year old and the service department refuses to look into it or take any responsibility. They even told my wife to just live with it. Weve purchased 4 cars from Camelback VW, this will definitely be the last. Awful service.
Somewhat close to a horrible experience . As usual a little pushy on the quickness to close a deal. Addressed my issues at the time, that have not been resolved yet. Vehicle broke down a week after purchase. Since then more things keep popping up wrong. Possible suspension issues, pwr window buttons function when they want, etc. Called my salesman when the vehicle broke down got no response not even a check up. Still waiting on getting my issues resolved. Bad customer service only having it 3wks
They put water in my windshield wiper fluid after i told them i was taking a trip to my home in Iowa. It froze completely and made for a very scary/dangerous situation in a snow storm. I then had to thaw it with a hair dryer to empty it.
Garbage facility, scam. They are racist and cannot take care of my car.
Business response:
We pride ourselves in providing an all inclusive environment with great customer service so we are concerned by your comments. Its important we speak with you better understand your review so we can address your concerns. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Frequently asked questions about Camelback Subaru
How is Camelback Subaru rated?
Camelback Subaru has a 4.4 star rating with 5,951 reviews.
When is Camelback Subaru open?
Camelback Subaru is open now. It will close at 8:00 p.m.