Camelback Toyota

KYLE0135 

on DealerRater

11 months ago

Dropped off my vehicle for an oil change at 12:40pm. After waiting til 3:20pm in the waiting room I got up to find my advisor to see how long it would be. Saw my car was finished but advisor was nowhere to be found. Had to ask another person to help me. Upon pulling my paperwork it statedy vehicle was completed at 1:40pm. Waited an extra hour and a half for no reason. They link a "vehicle progress" page in a text and it was never updated. The only time it did update was when I paid and got my vehicle. Called the service mana... read more

Enrique 

on DealerRater

11 months ago

I don't think they did what I asked them to. , In my Tacoma 2034 

Stop 

on DealerRater

11 months ago

Over priced. The man at the emissions center laughed when I told him what it cost to reset a drive cycle. $440 was way out of line for a problem caused by the manufacturer. To replace a key costs $428? The Honda dealership only charged $305. A locksmith can do it for $150. With these prices in mind, I had the transmission serviced for $120, your price was $249. I would not trust you to do the right thing. 

dkdeeds 

on DealerRater

11 months ago

Once you sign on the dotted line, give them your money, you are yesterday's newspaper to the sales department. 

Ashraf 

on DealerRater

11 months ago

The Service Advisor, Ryan was rude. I was doing transmission fluid change for my toyota corolla and told him I have Service coupons. Initially , he seemed very friendly and helpful. But at end it's look like I got over charged on my bills.Very frustrating. I didn't expected. 

spserlin 

on DealerRater

11 months ago

totally frustrating. ..from dropping off auto @7:00 and not having work completed until almost noon to not being able to pay with a check, being charged 3% to use a credit card, and the always add-ons where cost went from estimated $169 to $660 

T 

on DealerRater

11 months ago

Friendly associate however, I was offered the bare minimum service. A huge scratch appeared on my door after I dropped it off and was promised a call back after they viewed the footage.. no call or email. The photo I saw onsite was just glares. Additionally, In the video they sent of the inspection the person was YANKING on the harness unsure why anyone would need to be that hard on it. Lastly, the price to diagnose it was unreasonable. 

noemail_6111325 

on DealerRater

11 months ago

1 hr - 1 1/2 hour longer than the estimated wait $180 for an alignment when another dealership offered $120 Tried to offer a carbon cleaning, with no evidence of the carbon buildup No certification of wheel alignment or before/after 

kunberger 

on DealerRater

11 months ago

Getting service at Camelback Toyota is a disaster. They were so grossly overbooked, that everyone had to wait hours and hours for service. It took me over 5 1/2 hours to get a new key programmed! The communication was awful. There were no updates given after hours of waiting. When I asked for updates, I was treated rudely and given misinformation. While the manager who finally stepped in was polite and helpful, he still tried to upsell me! And I was hit with an undisclosed charge for hazardous waste disposal, when all I had ... read more