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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Brandon Latour came to me and pointed to berate me as a customer for not signing the deal. He unleashed at me all personal insults of how I visited the dealership 3x and never purchased a car and how I am wasting Leslie’s time her financial hardship to support her child as a single mother. He accused me of starving Leslie’s kids if I don’t sign a deal. He was extremely rude in berating me of how I put my initial reaction m the OTD price and continues to ask for a lower price after that. I am a healthcare professional with do... read more
Business response:
It’s unacceptable for anyone to be treated in such a manner, and we take your concerns seriously. We want to assure you that we prioritize a respectful and compassionate environment for all our customers, and your feedback will be used to address this situation appropriately. If you’d like to discuss this matter further, please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.
Finish the work I had to schedule, but no one seems to know how to use CarPlay little frustrating
Business response:
Thanks for the feedback, Keogh! We’re glad to hear you finished your work. We understand the frustration with CarPlay and are continuously working to improve our support. Your experience is valuable to us, and we appreciate your patience!
To long of a wait for oil change 3& 1/2 hours almost 4 hours.
Business response:
A 3½-hour wait is definitely longer than expected, and we understand how frustrating that can be. We aim to make each visit as efficient as possible, so your comments are important to us as we work to improve. If you'd like to discuss this further or if there's anything we can do to address your concerns, please feel free to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.
Prices shown on the website when you book your service appointment are not the same as what they charge you when the work is done.
The air freshener in the place is horrible, but my service manager, Adam Pasang, was terrific.
Business response:
We’re glad to hear Adam provided excellent service. We’ll look into the air freshener issue to ensure a better experience for everyone. Your insights help us improve!
Hi I have been a loyal customer for the last 5-6 years and I am baffled at the appointment I had yesterday . I had a regular 55,000 mile service and when I got my car back there was a large crack across the windshield. I immediately had my service advisor come back out before leaving the property and he had never had this issue so had to contact a manager . I was told that there was nothing they could do and there was probably already a crack there.(which is xxxxxxxx!) there is literally a small area where glass was chipped ... read more
The service person walks up and says “you don’t have a Toyota, it’s going to take twice as long”. After approving the two air filters for my vehicle, I watched as it sat untouched for 58 mins. I was at the dealership for over 3.5 hours for an oil change. I was the second person in line for my 7 am appointment.
Business response:
We understand the frustration of waiting longer than expected, especially after arriving for an early appointment. Your feedback regarding the service time and communication is invaluable, and we want to address your concerns directly. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com, so we can ensure your next visit meets your expectations.
I am extremely disappointed in this dealership. I went in for a routine oil change, and then feel pressured into doing services that are unnecessary. On top of that, we I went to pay my invoice, they informed me that there is a 3% charge for using a credit card. I have been using this dealership for 7 years, and never have been charged a fee for using a credit card. I would think after spending $100.00 for an oil change, that they profit margin could incur the credit card fee. As I told the service representative, I will not... read more
Business response:
It’s concerning to hear about the pressure you felt to purchase additional services and the unexpected credit card fee. We value our long-term customers like you and want to ensure your concerns are addressed. We invite you to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He would be more than happy to discuss your experience and work towards a resolution.
The adviser Peter was awesome. I just have a huge disdain for the Dealership though.
Business response:
Thanks for the feedback, Robb! We're glad to hear that Peter made a positive impression. We appreciate your honesty about the dealership experience and are always looking to improve. Your insights help us create a better environment for our customers.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open tomorrow at 8:00 a.m.