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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Purchased a used vehicle from Camelback Toyota on June 29, 2021. We paid cash, and as of today January 21,2022, we still don’t have the title, registration or license plates. We have called repeatedly since September 8, 2021 without success. Headed to AZ DMV for a vehicle inspection title search and dealership complaint!
Business response:
Hello Mbhil636, Thank you for taking the time to inform us of this situation. Our apologies for any frustration this matter has caused you. I understand we have been in contact with your regarding a resolution to this matter. If this is not the case, please feel free to reach out at 602-264-2841. Sincerely, Katrina Coscarelli
Most dishonest no morals car dealership ever dealt with worked for 3 days to buy a new Tacoma and and made a deal then went in to pick it up when they called it was ready then found out they sold it out from under us because they could get more money talk about unethical practices wow!!!! I'm still in disbelief.
Business response:
Hello Lv2vette, Thank you for taking the time to provide details regarding your recent experience at Camelback Toyota. I'm sorry for any frustration this matter has caused you. At our dealership, we pride ourselves on transparent dealings with our clients. Thank you for bringing this matter to my attention so I can review your feedback with the team and address this situation appropriately. Sincerely, Katrina Coscarelli (602) 264-2841
These guys stand on a quote that they make the customer champions and to exceed the expectations. Well they definitely failed, and I could never recommend them to anyone. First of I showed up before 90% of the sales staff at 7 am to buy the truck I've been talking with them to buy. They said first come gets it, while I was there before even my sales guy I had the appointment with. Only to be told it's in transit and that I couldn't do anything to hold nor paper the car. So they swore they would call me in asap and get me thi... read more
Business response:
We are sorry to hear about your negative experience. We did our best to be very clear about the pricing. You wanted to pay MSRP, however due to adjusted market value we weren't sure we could do that. We let you know that we could meet MSRP if you were the only customer there who was interested in the truck. We followed up with you when the truck was on the way, and also told you we have a few customers here at the dealership already that have much higher deals. If you would like help finding a similar truck please contact Ra... read more
Each of the last three service appts have resulted in outstanding issues that we’re not present when the service began. Last two times I’ve had grease all over my freshly detailed carpet and brand new floor mats. Same mechanic. Two days ago I came home from service and found alarming oil leaks under my car the next day. I’ve never had leaks at all…none. And my engine air filter box is unsecured and will not fasten properly. The mechanic (again … same mechanic) failed to properly install the threaded fasteners last time. Now,... read more
Business response:
Hello Morrill, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 602-200-5523 Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Adam Altvater Service Drive Manager Ca... read more
Their sales tactics are very misleading. I am still waiting on a window tint refund of $299. They are very quick to take your money then you do not hear from them again. This last purchase was not a very good experience. I am not buying from there again. My son needs a car and guess where I am not going.
Business response:
Hello John, The refund check was mailed to you last week to the address we have on file for you. If you did not receive it, please let me know so we can promptly issue a stop payment and process a new check. Thank you, Katrina Coscarelli 602-264-2841
I purchased my second car, 2022 4Runner, on 11/09/3021 and it has turned out to be the worst car buying experience yet. From the sales clerk, Amanda to the office manager, Katrina Coscarelli and everyone in between. I initially alerted them of my dissatisfaction on Wednesday, 11/17/21, and I immediately received a call from "Ralph", I believe that was his name (I forgot it). After giving the details to Ralph he apologized and said that should not have happened. He asked that I come in on Friday 11/19/2021 (he would be in all... read more
Business response:
Robert Motz and upper management you need to have meetings and present yourselves to you employees that way they know who they are working for. I have never met some many employees that do not have a clue who their general manager is or who sits in the Eiffel Tower. I guess they can resort to Google.
TERRIBLE CUSTOMER SERVICE and SERVICE DEPT. (11/05/21) - Tried to change oil myself, but oil filter housing was so far tightened, I could not loosen it. I even have the required special filter wrench to remove the housing. It was not this way before I took my Tundra in for my free oil change a few months ago because I changed the oil myself well before my free oil change was due. I found out the oil filter housing could not be loosened after already draining my old oil. I had to put in new oil and without being able to insta... read more
Business response:
Hello, Thank you for taking the time to speak with Service Manager Adam regarding your concern. I'm happy he was able to assist you and come to a satisfactory resolution. Please feel free to reach out should you require additional assistance. Thank you, Katrina Coscarelli (602) 264-2841
Worse dealer. Dishonest sales people and wort service staff. They lie about everything and sell lemons to hardworking honest people.
Business response:
Hello, Thank you for your feedback. We take our clients' comments seriously and want to understand your situation in further detail. At your earliest convenience, please contact Katrina Coscarelli, our Customer Relations Manager, at 602-264-2841.
2 weeks into my car and a faulty pice fell off! Won’t fix! Horrible. 50,000 car and to get treated the way I did just not acceptable from any company/Business. Salesman bring in we Will take care of it-parts and public relations call me back( what a joke) literally tell NO it was on car when you drove off! So not only do they not stand by any kind of standards the undermine her own people very very sad I have been beating the door down on this whole thing for week and a half now and I’m not gonna rest until I make a know how... read more
Business response:
Hello Cherylynn, Thank you for taking the time to speak with me regarding the missing mirror trim piece concern. I'm sorry for any frustration this matter has caused you. Since there is no mechanical failure with your mirror; Toyota’s warranty about missing parts is that “an outside influence” will cause a piece of a component to fall off or break which is not covered by the warranty. However, we contacted Toyota Headquarters on your behalf and they are going to investigate this matter and provide coverage for the missing tr... read more
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,870 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open tomorrow at 8:00 a.m.