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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Extremely disappointed with this dealership. At first I was shocked and how great they were.. should of known it was too good to be true. They were great at keeping me updated with the car so I could get it. I arrived extremely early to be sure I was able to purchase the car, and I was.. after waiting for a total of 10.5 hours. Not only did I wait 10.5 hours, but I also paid 10k more than MSRP including their 3k upcharge due to ‘covid losses.’ Wouldn’t even talk the number down. Told me I wasn’t eligible for Military Rebate ... read more
Business response:
Hello Emily, Thank you for bringing this matter to my attention. My apologies for any frustration this matter has caused you. I'm glad we were able to come to a resolution regarding your concern. Please feel free to contact me back with any additional questions or concerns. You can reach me at (602) 264-2841 Sincerely, Katrina Coscarelli
DISHONEST! DISHONEST! DISHONEST!This is the most DISHONEST! DISHONEST! DISHONEST! This is the most DISHONEST, DISHONEST, DISHONEST -AND- UNETHICAL dealership I have ever dealt with! I worked with their Internet department over a week's time. Friday, 9/10, Shaun (Mgr) called me and told me that the truck I wanted would be in between Sept 13th and the 15th and that the truck was mine since we'd agreed on a price (of course, if someone came in before me and bought it, that could happen) and that he wrote notes in the book that ... read more
Business response:
Hello Ronda, Thank you for taking the time to speak with me regarding your experience at Camelback Toyota. I'm sorry for any frustration this matter has caused you and your family. And, I'm happy we were able to provide you with a gift card for your lunch and your time. Thank you again for bringing this matter to my attention so I can review your feedback with the team and address this situation appropriately. Sincerely, Katrina Coscarelli
TOOK MY CAR IN DUE TO ENGINE LIGHT ON/DIAGNOSTIC FOUND WATER IN THE FUEL. AFTER GETTING AN ESTIMATE FOR REPAIRS, I TOLD ED TO NOT PROCEED UNTIL I LOOKED INTO COVERING THE COST. AFTER TELLING ED TO NOT FIX THE PROBLEM, HE TOLD ME THAT THEY HAD ALREADY TAKEN FUEL OUT OF THE TANK. AFTER LEAVING THE BUSINESS WITH A 1/4 TANK, I RETURNED TO TOYOTA DUE TO THE FUEL LIGHT TURNING ON (ACTUALLY ONLY HAD A GALLON). THEY HAD NO BUSINESS STARTING A JOB WITHOUT PERMISSION!!!
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. However, we are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. At your earliest convenience, please contact Izad at Ifar01@camelbacktoyota.com. Thank you.
I am extraordinarily dissatisfied with the service department; the service department at Toyota Camelback took a full three days to diagnose my car instead of four hours. After all this delay and unjustified waiting, they decided to clean up my engine carbon which did not reflect any improvement. I paid $387.99, this very surprising and disappointing from Toyota camelback. It was a bad experience and unsatisfactory service. They left the impression that they were inexperienced in diagnosing problems or lied that they did eng... read more
We actually really love our car. We got a great price and the process was smooth. Long but to be fair there was a lot of people there that day. But I don’t appreciate being lied to the moment we meet our salesmen we had been working with my girlfriend to get the car. Immediately he tells us “I have another couple coming in 15 minutes and they want it too” well guess who never showed up ? Oh the couples. Almost as if they weren’t real to begin with. Don’t lie to me, don’t lie the from the moment you meet your new customers. I... read more
I have gotten two new vehicles from them and when I had a problem I was treated terribly. The customer relations person is terrible she wouldn’t even return my calls for a week, and only then because I complain to her supervisor. She lied and said she called me several times but there were no missed calls on my phone.Horrible customer service once they have your money.
Business response:
We are sorry to hear about your less than outstanding experience with us. We also apologize for any communication difficulties you have faced. We are glad we were able to speak with you, but there is a limit to what we are able to do. Too much time has lapsed since your purchase. If you have any other questions please contact Katrina Coscarelli, our Customer Relations Manager, at 602-264-2841. Thank you.
I bought a new RAV4, very happy with vehicle. However, support after the sale is non existent at this dealership. 1. The new vehicle did not have owner's manual. I was told they will mail it to me. 2. They could not get the license plate off my trade in, it has star head screws and I guess their ENTIRE service department has NEVER seen such a fastener. So, they could not remove license plate at that time. I was told it, too, would be mailed to me. I live in another city so had to leave, was satisfied the plate and manual wou... read more
Business response:
We would like to speak with you about your situation as soon as possible. At your earliest convenience, please contact Katrina Coscarelli, our Customer Relations Manager, at 602-264-2841. Thank you.
I've been here twice, once for an oil change and once for a service special. Beyond the typical upselling nonsense and inflated charges that are typical of a dealership, there is one issue unique to Camelback Toyota: the spam. Never before have I been subjected to the amount of spam calls, emails, and junk mail from a company. I have asked at least three times to be removed from these but they just keep coming. You guys are obnoxious. Stop wasting paper, people do no go to companies because they have to throw away junk from ... read more
Business response:
Thank you for bringing this matter to our attention. We apologize for the inconvenience this has caused. It’s important that we update our records immediately. At your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com. Thank you.
I have been working with multiple individuals at this dealership on a new vehicle and finally thought someone would be my advocate to help me through it; however this does not appear to be working out as my calls, text messages and emails are going unanswered to my specific questions. Why is getting a reputable sales person who backs up what is said so difficult. Is the dealership GM and Customer Advocate aware of these issues. I would appreciate a friendly person to person discussion about my very recent discussion. I'm hap... read more
Business response:
I made a trip to the dealership today with the understanding the car discussed was in. After arriving I was taken to an offsite prep location only to discover I was led there to see a different vehicle. I then pointed this to the salesperson after noting the Radio screen was not the correct size. Additionally I took a look at the VIN which, as expected, was not correct either. He apologized fir making me drop my plans and come into town and we made it back to the dealership. After a lengthy attempt at discussing things with ... read more
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,866 reviews.
When is Camelback Toyota open?
Camelback Toyota is open now. It will close at 9:00 p.m.