This profile has been claimed by the business owner or representative.
Camelback Village Racquet & Health Club
- Fitness & Instruction
- Phoenix, AZ
About this business
Location details
4444 E Camelback Rd, Phoenix, AZ, 85018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 10:00 p.m. | |
| Tue | 5:00 a.m. to 10:00 p.m. | |
| Wed | 5:00 a.m. to 10:00 p.m. | |
| Thu | 5:00 a.m. to 10:00 p.m. | |
| Fri | 5:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 8:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
So membership dues increased 3 yrs in a row. Club championship going on this weekend, and all the heaters are out of propane. 100+ unhappy people. When asked, we were told no managers were working? Give the bored kid $100 and send him to Safeway to exchange tanks? Pathetic management
Business response:
Updated Response: Brett, annual dues increases are standard in the fitness industry and was necessary for the Village to help cover the increasing costs of doing business and maintaining our high-end facilities. We always have a manager on duty overseeing the club, so I am not sure who indicated to you that no managers were working. Unfortunately we did run into an issue with our heaters but it was resolved. Updated Response: Brett, without more information, we are not sure of your membership status. Based on your review na... read more
Well, after countless attempts through the GM, wife and I, after many some serious thought decided to post a yelp review. The premise of the review is we like the club for the most part, but the management is terrible!!! So after a cpl of back and forth posts with the owner, Carol, she tells my wife to contact the GM who's the problem? Clueless
Business response:
Chad, we have made changes to the men’s locker room the last few weeks and those changes included addressing the issue shared in the photos that were shared. We had to close the wet sauna for repairs so that everything is working properly and clean. If we need to work on an area of the club, we welcome members to use another nearby Village if needed. There are times when we do have to close areas for repairs, but we typically try and do all that work overnight. Yes, tennis is a huge part of the Camelback Village, but I don’t... read more
Such a wonderful club and fantastic group of dedicated staff. A fantastic tennis community and exercise facility. I highly recommend joining!
Beautiful Club- that has more than any other Club around- GREAT BAR and Restaurant, Fitness class schedule and WorkOut World, Awesome Tennis, and had an Outstanding Massage with PEGGY- Best experience-Ever- at any Fitness Club in the U.S. !!!
Business response:
Wendy, thank yo ufor your very kind review. We are so glad you are enjoying your membership.
The Village on Camelback is a fine facility that's for sure. Most of the equipment is up to date, some not that much. It is by far the cleanest gym you will ever visit. The customer service can be a bit lacking. If you want to speak to someone other than the front counter or sales staff expect to be given the smile and nod and being told "they are not in or busy somewhere else" and you are told to email or try their Cel number. They don't answer or return calls and the best you can hope for is a half hearted email with no re... read more
Business response:
Mark, our members are much more than a monthly payment to us. We have have Member Engagement Specialists at the clubs to help make sure our members are getting the most out of their membership and are using the club. We would like to make sure that our staff is getting back to you. If you can please reach out to our GM, Paul Apana at 602.840.6412, so we can help get your questions answered or stop by one of our manager's office the next time you are at the club.
I love this place! I joined very recently and have been doing mat Pilates 3x/week and pickleball 3x/week. People are so friendly, staff helpful and professional, facilities unrivaled. It's expensive, yes, but you get what you pay for.
A super club, clean, efficient, friendly, comfortable, and an escape in the city. The only health club I know that actually feels like an oasis around Camelback the spa and salon have expert staff who accommodate and are very friendly. I love the place.
I love this gym, but for the past few months it feels like I'm working out in a high school gym. Much of the equipment is taken by teenagers who congregate and monopolize equipment. It's gotten so bad that I'm considering canceling.
Business response:
Meg, our clubs have a wide range of ages for our members and many of our family memberships do have teenagers that use the club. We have staff that walks the club floor regularly to make sure that everyone is using the club appropriately. We have not seen any teenagers using the club inappropriately but would be happy to discuss further with you. Our GM, Paul Apana, can be reached at papana@dmbclubs.com. Thank you.
Thank you so much for all you have done for me and my family over the years. We started out at village when my son was only 3 years old. He's now 8 years old and I also have a 5 year old daughter now too. I love the fact that I get time to myself while my kids are taken care of upstairs. It's so important for mothers to get time to themselves to stay healthy and fit, or just relax and unwind. This gym allows me to do all the above and I'm forever thankful for that. The staff goes above and beyond to make me feel welcome and ... read more
Business response:
Brittany, Thank you for writing such a kind review of our club. It is such a pleasure to have you as a member, it is members like you that inspire us each day. Hope to see you around the club soon!
Frequently asked questions about Camelback Village Racquet & Health Club
How is Camelback Village Racquet & Health Club rated?
Camelback Village Racquet & Health Club has a 3.9 star rating with 409 reviews.
When is Camelback Village Racquet & Health Club open?
Camelback Village Racquet & Health Club is open now. It will close at 8:00 p.m.