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Camelback Village Racquet & Health Club
- Fitness & Instruction
- Phoenix, AZ
About this business
Location details
4444 E Camelback Rd, Phoenix, AZ, 85018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 10:00 p.m. | |
| Tue | 5:00 a.m. to 10:00 p.m. | |
| Wed | 5:00 a.m. to 10:00 p.m. | |
| Thu | 5:00 a.m. to 10:00 p.m. | |
| Fri | 5:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 8:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
Your holiday hours suck!! How am I supposed to not get fat when your holiday hours are downright absurd ?
Business response:
A.C. We apologize for any inconvenience our holiday hours may have caused. The club was open from 5am-4pm on New Year's Eve and was also open on Christmas Eve and New Year's Day. We closed early on these days and were closed all day on Christmas Day so our employees could enjoy the holidays with their families.
I've been a member for a few months now. I wanted to wait a few months before typing this review in order to have a full picture. So here are my thoughts: -Given that it straddles the line between a gym and a country club, I think that approximately $150 a month membership fee is justified. Be on the lookout for a time when the enrollment fee might be lower, or when the first month is free. -Pickup basketball opportunities for both those under 40 and over 40. -It can be difficult to reserve a tennis court during prime time h... read more
Business response:
Drew, Thank you so much for your kind and thorough review! We are so happy that you are enjoying the Village. Hope to see you around the club!
If you're looking for a weight room where high school kids and tennis players sit on the equipment and tap away on their phones, this is definitely the place. And of course TVs that broadcast tennis and golf over NFL week one games. Ugh! Great facility and location. Just wish they'd manage the details. Great staff... however, apparently management has instructed them that it's a higher priority to stock hundreds of excess clean towels rather than helping to remind guests to re-rack weights, pick up empty water cups off the f... read more
Business response:
Michael, Thank you for sharing your concerns with us. Our tv channels are based upon member's requests and you may request for a different channel to be on if you would like. Our fitness counselors routinely circle the club to clean equipment, rack weights and clean up after members. Throughout the club, we do have "No Cellphone" signs and do ask that people stop using them while they are on the machines.
The front desk manager is a rude person. We went last night, and I asked the girl at the front desk if I can speak to someone in membership. She seemed confused and needed to discuss with a guy behind the counter. The guy comes to me and wants my info in the kiosk and wants a copy of my driver's license. I told him I just have a couple questions for a membership person. He says if I dont give my driver's license then I'm not talking to anyone. I said I will go to another gym then. He replies..."See Ya!". It's a shame that a ... read more
Business response:
Don, Thank you for speaking with us to resolve this misunderstanding.
Great club, but terrible customer service and memberships. The fact that they would charge your 2 year old kid to enter the club with adult supervision is ridiculous. Why I should have to pay a membership for my 2 year old son is beyond me. What's even more outrageous is the fact that they charge the same whether you have 1 kid or 10 kids. Initiation is also outrageous at $1200. I have been a member at some very elite athletic clubs all over the country, and this is by far the least favorable program to members. Do not join ... read more
Business response:
Joe, Our policy is any child that utilizes any area of the Club outside of the childcare services, is required to be part of a family membership. If there are programs or activities parents wish their children to be a part of, we do offer to them as guests up to 2 times per month. At that point, the parents may remain as a couples membership.
I've been a member of the Village since 2009 and have had nothing but the best experience at this club. Combine this with the fact that it's about 1 mile from my home and I'm at the facility a lot. The front desk staff are consistently friendly, the personal trainers rock, and the cardio room boasts individual televisions. Took some fine tennis lessons from the pro staff as well. There's even a bar to have a cold wine or beer after a good workout. The Village is the best.
Business response:
Thank you Jonathan for your kind review! We are so happy that you love the club and love having you as a member. See you around the club!
Nice facilities, but not as great if you don't play basketball. Locker room can be a little cramped. Food and beverage service could be a lot more attractive. Snotty. Entitled teens. Expensive. I came to dislike going.
Business response:
Tim, We are sorry that you found your experience here unsatisfactory. At the Village, we strive to provide our members with the best experience and customer service.
Love my new membership ! Even during the busiest time there is plenty of extra machines and cardio machines ! Love this place !!
The Camelback Village is a good place. It used to be a great place ... a full 5 stars ... but over the past few years it has become increasingly crowded to the point you really have trouble parking and getting into some of the classes. As a current and long-time member I no longer feel good about recommended the Village to my friends or prospective members. And while it has become more crowded they keep raising the fees. I just got my January statement and they increased my dues by 7.8%. That would be okay if that in isolati... read more
Business response:
Dennis, thank you for your feedback. We added valet as our short-term solution for parking and we are finalizing our long-term parking solution for Camelback. We appreciate your patience and know that we take the parking issue very seriously. We increased our Camelback Single and Couple Fitness dues this year to match our standard member dues. This allows those members to use all areas of the club and standardizes our pricing for Single and Couple memberships. The Village is comprised of 75% frontline employees and the incre... read more
Frequently asked questions about Camelback Village Racquet & Health Club
How is Camelback Village Racquet & Health Club rated?
Camelback Village Racquet & Health Club has a 3.9 star rating with 421 reviews.
When is Camelback Village Racquet & Health Club open?
Camelback Village Racquet & Health Club is open now. It will close at 10:00 p.m.