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Camelback VW
- Car Dealers
- Phoenix, AZ
About this business
Location details
1499 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Ever since my last advisor Miles left, I've had issues with service advisors not honoring my MPP plan correctly.
Business response:
We are disappointed to hear about your recent experience as this is not the level of customer service we strive to maintain. We understand the importance of consistent support and accurate handling of service plans and coverage. We would appreciate the opportunity to speak with you to gather additional information and better understand your concerns. Please contact Frank Cheyney, our Service Director, at 602-847-8539 at your earliest convenience.
I brought the car in for warranty work. After leaving I found the glovebox was not reinstalled leading to a return visit.
Business response:
We appreciate you bringing this to our attention and understand how inconvenient it can be to make an unexpected return visit after service. Our goal is always to ensure every vehicle is returned with care and attention to detail, and feedback like this helps us continue improving our service experience. Thank you for giving us the opportunity to address your concerns. Please contact Frank Cheyney, our Service Director, at 602-847-8539 if you would like to discuss this further.
0/5 star rating. I would never recommend this place to anyone. I showed up 10 minutes early for my appointment to have my battery changed in my car. The guy at the check in tried telling me I didn’t have an appointment, he then found my appointment and directed me to a woman to help check me in and she informed me that it would take close to 2 hours to have my battery changed as they were backed up. I bought my car from this exact dealership and they were not able to find my car in the system to look up if I had warranty. I ... read more
Business response:
We are disappointed to hear about your recent experience and understand the importance of accurate appointment coordination, efficient service, and proper parts availability when customers schedule repairs. We also recognize your concerns regarding communication, delays, and the time spent waiting without the repair being completed. Feedback like this is important as we continue working to improve scheduling, inventory coordination, and the overall customer service experience. Please contact Frank Cheyney, our Service Direct... read more
I was originally presented with a misdiagnosis and a charge. If I hadn't questioned/ challenged, they never would have taken a second look, which could have been $200 out of pocket for me.
Business response:
Thank you for your review and for sharing your experience with us. We understand how important it is to receive accurate diagnostics from the start, and we appreciate that you took the initiative to question the initial assessment. Your willingness to speak up ultimately led to a more thorough evaluation and saved you from unnecessary costs. We value customers who are engaged in their service experience, as it helps ensure the best possible outcome. Thank you for giving us the opportunity to take that second look and provide... read more
They had my car for a month! Gave very little updates unless we called and were upset. Finally got my car back after a month to not have the original issue not even fixed! This has made us reconsider purchasing a VW or returning to this particular dealership after this is fixed. We are BEYOND disappointed
Business response:
We are sorry to learn about your disappointment. The situation you've described is far from the level of service that we strive to provide. Please contact Frank Cheyney, our Service Director, at 602-847-8539 so we can work to resolve your concerns and improve your experience.
So many folks at the front desk but no one can help you when you walk in, it’s really bizarre how many people are simply standing around at the Camelback VW Service center
Business response:
We appreciate feedback regarding the customer experience at the service center and understand the importance of efficient assistance upon arrival. Our team continues working to ensure proper coverage and support throughout all customer interactions. Input like this is helpful as we evaluate and refine our processes. Please contact Frank Cheyney, our Service Director, at 602-847-8539.
They were quick and helpful, but the price they quote me always ends up being lower than what the end cost is
Business response:
Your feedback is incredibly valuable and we appreciate you taking the time to share your experience with us. We're pleased to hear that our team provided quick and helpful service during your visit. We understand your concern about pricing discrepancies between the initial quote and final cost. Transparency in pricing is important to us, and we strive to ensure our estimates accurately reflect the final charges. Your input helps us identify areas where we can improve our quoting process to better serve our customers at Camel... read more
No thanks. Not my job. No thanks. Not my job. No thanks. Not my job.
Business response:
Your feedback is incredibly valuable to us. We understand your experience may not have met your expectations, and we appreciate you sharing your perspective. At Camelback VW, we strive to provide excellent service to every customer who walks through our doors. We recognize that there are always opportunities for us to improve our approach and better serve our community. Your input helps us identify areas where we can enhance our customer experience and ensure that everyone feels valued and supported throughout their visit wi... read more
I eagerly anticipate the day when I finally pay off my lease and acquire a different vehicle. After four Volkswagens, it’s high time for a complete change in my car.
Frequently asked questions about Camelback VW
How is Camelback VW rated?
Camelback VW has a 4 star rating with 2,713 reviews.
When is Camelback VW open?
Camelback VW is closed now. It will open tomorrow at 10:00 a.m.