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Capitol Carpet & Tile
- Other
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:30 p.m. | |
| Tue | 9:30 a.m. to 5:30 p.m. | |
| Wed | 9:30 a.m. to 5:30 p.m. | |
| Thu | 9:30 a.m. to 5:30 p.m. | |
| Fri | 9:30 a.m. to 5:30 p.m. | |
| Sat | 9:30 a.m. to 5:30 p.m. | |
| Sun | Closed |
I called 3 floor companies from your list for quotes on our clubhouse floor,Capital was one of them. I left a message for John and never heard back.
Business response:
We apologize for the lack of response and we are looking into why you did not receive a phone call back. We are interested in helping you with your clubhouse flooring needs. Again we apologize for the lack of response, if you would please contact Allen Blane the manager of our Boynton Beach store at 551-439-4500 he will be prompt in responding to any of the needs you may have and give you a professional quote.
They put in flooring for us.
Salesman at Palm Beach Gardens store I agree with a prior review on this store, in which the customers felt that their business was not wanted. I went in knowing the measurements, style and color (I brought a sample) of the carpet and padding I wanted. The salesman was unwilling to break down the price for me, which was exorbitant, based on 2 other estimates. In other words, he was unwilling to itemize the estimate (cost of carpet, cost of pad, labor). The price was at least DOUBLE compared with my two other estimates. I kin... read more
Business response:
Let me apologize as the owner of the company for the less than stellar experience you had in our store. It has always been our policy to give a breakdown of the pricing for a quote. I am not sure why this was not done when requested. As far as the price being almost double, clearly our salesperson had misunderstood the information passed on to him/her, or they simply made an error. We are always competitive on pricing, always. Most of the time we are priced lower, sometimes we are priced a little higher as we generally pay o... read more
Didn't show up on scheduled day of installation. Wasted a whole day waiting. rescheduled and install went fine. After rescheduling and taking off another day of work the job was completed a expected.
Business response:
Hi Sorry your installation didn’t go as expected. We value any and all feedback. We wanted to look into your order but we are not showing any record of your purchase. Please call or email me directly. We simply need the last name on the order and the address where the installation took place. Unfortunately your name nor your address is coming up in our system. Steve Cosentino Vice President Capitol Carpet & Tile and Wood 500 Industrial Way Boynton Beach, FL 33426 Office 561-228-5656 Cellular 561-704-0505
Didn't show up on scheduled day of installation. Wasted a whole day waiting. rescheduled and install went fine. After rescheduling and taking off another day of work the job was completed a expected.
Business response:
Hi Sorry your installation didn’t go as expected. We value any and all feedback. We wanted to look into your order but we are not showing any record of your purchase. Please call or email me directly. We simply need the last name on the order and the address where the installation took place. Unfortunately your name nor your address is coming up in our system. Steve Cosentino Vice President Capitol Carpet & Tile and Wood 500 Industrial Way Boynton Beach, FL 33426 Office 561-228-5656 Cellular 561-704-0505
Two rooms were carpeted. The team arrived at 3:30 pm and they appeared tired. While the carpeting looks OK the men damaged baseboards and door frames in moving furniture. A rep from the company offered a small sum to compensate my wall painter who spent almost 4 hours sanding and repainting the damaged areas. So far this small sum of $ 75.00 to 100.00 has not arrived for the painter. Hence the grade of C. Some heavy furniture was moved and it was tricky going around corners. However,it seemed that with less speed it could ha... read more
Business response:
It is always at the top of our mind to make sure that you are well taken care of. The house was freshly painted and apparently our installers brushed against some walls with the carpet. Unfortunately sometimes in tight spaces freshly painted walls will be brushed. Upon being notified the manager came to look at the job and there was a worker already in the process of fixing. Given the opportunity we would have taken care of the paint. It was agreed that $100.00 would be sufficient. If $100.00 is not enough to cover it please... read more
I was completely turned off by the salesman. He was very condescending. Wasn't forthcoming with the prices of the flooring I was interested in. Didn't answer my questions, and tried to make me look like I had no clue what I was talking about. I had shopped, and purchased flooring in other homes in the past. I would never recommend them or that store. He definitely lost a sale. See the details above.
Business response:
[removed member name], We truly apologize for the disappointing service you received. Your experience is not the level of customer service we normally or want to provide. If you have not made a purchase yet or if you need anything in the future please contact me directly at loum@capitolcarpetandtile.com. I personally will make sure that you will be well taken care of and have the superior experience you should have had the first time. Lou Morano President
Installed porcelain tile ( that looks like wood) in bedroom and sitting room area. Well let me start by saying that I wish all the workmen that had ever come to my house were as professional, courteous and knowledgeable as the crew that Capitol sent to do the job. They arrived exactly on time...moved a tremendous amount of furniture to do the install.... and before they left moved everything back in place and asked me if it was to my satisfaction. I couldn't have asked for more. Our salesman Kevin was terrific and guided us ... read more
They installed carpet in the bedroom and the living room. They did a beautiful job. The sales representative, Anthony V. was very informative and helpful. Danny and his partner did a wonderful job with the installation. The carpet is beautiful.
Frequently asked questions about Capitol Carpet & Tile
How is Capitol Carpet & Tile rated?
Capitol Carpet & Tile has a 4.7 star rating with 1,547 reviews.
When is Capitol Carpet & Tile open?
Capitol Carpet & Tile is closed now. It will open at 9:30 a.m.