Senior IT System Administrator at Birdeye in Gurugram, India - Apply now!

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Job Summary:

The Lead / Senior IT Administrator is responsible for overseeing and managing the IT infrastructure, ensuring the security, reliability, and performance of the IT systems. This role includes leading the IT team, coordinating technical support for staff, and

implementing IT policies and procedures. The ideal candidate has extensive experience in IT administration, strong leadership skills, and a deep understanding of network, server, and cloud environments.

Responsibilities

1. System Administration and Support: 

• Manage, monitor, and maintain IT networks, and end-user devices like macbooks / laptops etc.
• Provide technical support for hardware, software, and network-related issues.
• Ensure the availability, reliability, and security of all IT systems.

2. Leadership and Team Management:

• Lead and mentor a team of IT engineers, administrators and support staff.
• Foster a collaborative environment and provide guidance on complex technical issues.

3. Network and Security Management:

• Design and implement robust security measures to protect company data and IT systems.
• Oversee firewall configurations, VPN access, and security protocols.
• Monitor for potential vulnerabilities and address any security breaches.

4. IT Strategy and Planning: 

• Collaborate with executive leadership to define IT objectives that align with business goals.
• Develop and execute an IT roadmap that considers current and future needs.
• Stay informed about emerging technologies and evaluate their potential impact.

5. Policy and Compliance:

• Create, enforce, and update IT policies, including usage, security, and compliance protocols.
• Ensure adherence to industry standards, legal requirements, and best practices in IT governance.

6. Vendor and Budget Management:

• Manage relationships with IT vendors, negotiate contracts, and evaluate service level agreements (SLAs).
• Prepare and manage the IT budget, ensuring cost-effective solutions and resource allocation.

• 5+ years experience in IT or related industry
• Must be ITIL Foundation certified. CCNA, MCP certifications preferred
• Bachelor and/or Master Degree in Computer Science, Information Systems.
• Proven work experience leading IT infrastructure in a fast paced, rapidly growing organization with global locations
• Excellent knowledge of technical management, information analysis and computer hardware/software systems.
• Expertise in data governance preferred
• Experience in Systems namely G-suite, RingCentral, Office 365, JIRA, VMWare, Kandji, Scale Fusion
• Hands-on experience with TCP/IP, Network Switches, Routers, Firewalls, WiFi, Windows, MAC, Google Apps, and other industry leading IT systems.
• Ability to work independently and must have strong organizational, communication and customer service skills
• Expertise in managing IT operations remotely for global locations
• Manage the relationship of all IT suppliers, vendors, consultants, and other experts. Forecast IT requirements, prepare annual budgets, and manage funds within the budget.
• Demonstrated ability to analyze and understand trends in the technology industry in order to select hardware and/or software solutions to meet current and future demands of the organization.

Why You'll Join Us:

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.