Senior Data Scientist at Birdeye in Gurugram - Apply now!



Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at

What You'll Do

Birdeye is looking for a passionate individual to join our fast-paced engineering team as a Data Scientist Engineer, reputation across the web, social media, and search engines.

  • Birdeye Customer Experience Platform converts in-moment feedback into swift corrective actions, leading to positive experiences; our natural language processing and big data engine gleans all the customer feedback to provide businesses with actionable insights and competitive benchmarking to fine-tune products, services, and operations.
  • Birdeye closes the loop on customer experience and reputation management turning customer feedback into the next-generation marketing engine. Birdeye was founded in2012, and we are now over 350employees strong and obsessing every day about our over 40,000 businesses.
  • We have offices in Palo Alto, Sacramento, Denver, Dallas and New Delhi (Gurugram).
  • In addition to our relentless focus on the customer, we’ve received over $30 million inventure funding,
  • we’ve won a PnP Hottest Startup Award and a Silver Stevie Award in2016 and rank #15 on Saas1000, the
  • Index of the fastest growing Saas companies. We aren’t slowing down anytime soon.


  • Help Team to create NLP and Machine Learning / Deep Learning algorithms.
  • You will do descriptive and inferential statistics, analytical skills, handling large volumes of unstructured/structured data.
  • Capable of implementing new learnings in fast-paced nature.
  • Capable of applying machine-learning and natural-language processing techniques to create technologies focused on classifying and interpreting data.
  • Capable to fetch data from different Api efficiently.
  • Develop, implement and patent proprietary machine learning algorithms and techniques to solve business problems Cluster and analyze large amounts of user


  • You have at least 4 years of relevant industry experience
  • Have knowledge of the entire ML model building process, including data cleansing, feature engineering, model tuning, validation, deployment and presentation of results.
  • You should Strong in NLP Problems. At least complete 3-4 NLP Projects.
  • You have a PhD in Computer Science or in a related quantitative discipline
  • You are adept at machine learning algorithms.
  • You take pride in writing clean Python, Java or C++ code Even better if:
  • You have experience training deep neural network models on GPU clusters
  • You have experience in different industry dialogue data.
  • You possess deep fluency in academic fields relevant to statistical language models3

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.