Head of Revenue Operations at Birdeye in US - Apply now!

Full-timeREMOTE

description

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.


What You’ll Do:

Birdeye is looking for a world-class member to lead our Revenue Operations team. The

Head of Revenue Operations will be responsible for driving the organization toward achievement of strategic goals, operational excellence, and achievement of sales targets. You will be a key member of the leadership team, providing insights and analysis to guide our overall strategic direction, ensuring business plans that support rapid revenue growth and scalability of our operations. In this role, you will be responsible for bringing Birdeye’s mission and vision to fruition through close collaboration with our Go-To-Market teams, including Support, Sales, and Marketing.Our ideal candidate possesses a depth of experience building and leveraging data and process to enable rapid growth for SaaS companies.


Responsibilities:

  • Build a world-class revenue operations organization that consists of Sales Operations, Marketing Operations, and Customer Success Operations to effectively support Go-to-Market teams in processes, operations and systems & tools
  • Optimize processes, data, and systems across teams to deliver value to our Go-to-Market teams, improve efficiency, and maximize revenue
  • Deliver proactive and predictive data-driven insights to sales and marketing leadership to enable rapid decision making
  • Identify and measure key inputs vital in developing Sales team goals, strategies,

plans, policies and improvement opportunities.

  • Support operational sales logistics including optimizing resource allocation

across sales teams and measuring progress against revenue target and key

performance indicators.

  • Own sales territory planning and assist sales management in identifying rep priority coverage areas
  • Own marketing attribution tracking and reporting to optimize our marketing investments
  • Own reporting and KPI measurement for customer support and success organizations
  • Create refine, and implement compensation plans for the sales organization
  • Assist with rep hiring or retention initiatives, as necessary
  • Oversee the administration and use of enterprise software applications used by the sales, marketing and support teams
  • Partner with enablement and onboarding teams to build world-class new hire onboarding and ramp process
  • Partner with the engineering and product functions to ensure sales has a “data-driven” voice to help influence priorities and provide feedback
  • Partner with business applications and IT teams to build and maintain a world class technology stack for go-market-teams

requirements

  • 10+ years of related experience (i.e. sales operations, finance, BI, sales, or

general operations)

  • 5+ years experience in managing Sales/Revenue Operations team for SaaS businesses
  • Degree in Business or related field from a four-year college or university: MBA

preferred

  • Strategic thinker with the ability to glean insights from processes, data, sales

team feedback, industry best practices, continuous personal development, etc. to

develop improved strategies

  • Demonstrated experience, knowledge and expertise within SaaS/Enterprise

Software. Startup experience is a plus

  • Strong acumen and experience with both highly transactional, inbound, inside

sales models, and mid-market/Enterprise inside and field sales models

  • Strong working knowledge of Salesforce.com and other sales productivity tools,

including best practices for use, integrations, reporting

  • Proven record of developing and implementing tactical initiatives that improve

sales productivity, conversion rates, and sales team performance

  • Strong project and program management skills. Consulting background a plus
  • Intimate knowledge of sales forecasting, pipeline analysis, lead routing and

follow-up best practices, outbound lead generation, pricing, contracting, RFPs,

proposals, and reporting/analytics


Why You’ll Join Us:

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our prayers sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.

benefits

  • Benefit plans available for employees with multiple health plan options (HSA, PPO)
  • Flexible PTO
  • 401(k) with company match
  • Flexible work from home options available
  • Maternity & Paternity Leave
  • Employee Resource Groups - network with like-minded "Birds"
  • Abundant opportunities that come with a dynamic and fast-growing organization!
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