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Carmel Oaks Inn & Suites (Clarion Collection)
About this business
Fair Staff never in office...had to call a phone number and then they came, and were very nice when they came. Pictures showed fireplaces...none. Bedding and towels great quality. Bathroom was nice. Maid service good and friendly.
Business response:
Hello Shelly, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
uncomfortable and cold patio door lock was broken as was some of the furniture
Business response:
Hello Priti, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to manage... read more
Disappointing
Fair
Bad The day after I left I was charged an additional £360 on my card. I’ve been in contact with Booking.com to get this back from the hotel and it’s been almost two weeks and still nothing. The guy in reception was clueless and took about an hour to check in as well. Lovely area but would recommend staying elsewhere
will not stay here again no closet or place to hang clothes..uncomfortable bed and very bad pillows and left continental breakfast for us and housekeeping took it back before we had a chance to eat any of it conveniently located that’s all
Business response:
Hello Gregory, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights of your experience and gives us a chance to improve.
Disappointing The room was warm, and we needed too use the fan to keep it cool, but the fan was on a motion timer and would turn off overnight, we would wake up and need to restart it. This happened about 5 times through the night. The shade was also broken and the included breakfast very lackluster. Great location, friendly staff
Business response:
Hello Keith, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most r... read more
Fair
Never again! Ridiculous „value“! Never again! First assigned room (304) smelled awfully bad: mildew in the wardrobe. Second room (303) seemed ok, but toilet did not work properly and flushing was not possible. In the morning we checked for those breakfast baskets in front of our door at 6am, 7am and 8 am: nothing there. Office was closed, phone outside did not work. So we had breakfast at a local coffee shop for 47$. Manager refused to compensate, because breakfast baskets were delivered at 0845am! Never again will we return... read more
Business response:
Hello soren, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to manag... read more
Frequently asked questions about Carmel Oaks Inn & Suites (Clarion Collection)
How is Carmel Oaks Inn & Suites (Clarion Collection) rated?
Carmel Oaks Inn & Suites (Clarion Collection) has a 3.7 star rating with 2,172 reviews.
When is Carmel Oaks Inn & Suites (Clarion Collection) open?
Carmel Oaks Inn & Suites (Clarion Collection) is open now. It is open 24/7.