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Carmel Oaks Inn & Suites (Clarion Collection)
About this business
Underwhelming Floors dirty, bed was small and uncomfortable. Only two very small pillows, tv didn’t work, drink machine didn’t work, poor value for money Location
Business response:
Hello peter, We appreciate your feedback and regret to hear about the inconveniences you faced during your stay. Your comments will be shared with the appropriate teams to address these concerns accordingly. We hope you will consider reaching out to our management directly to further discuss your experience.
Disappointing "Pay at the property" was advertised by booking.com and I provided a different payment card at the location. They placed a hold on the card I used to reserve the room for more than the total amount of the hotel (over $800.00, room was $700+ for 2 nights). Until now this $800+ pending authorization is still "pending". And they had already charged my other card. They also placed a $95 pending authorization on the other card in addition to the $800+ pending hold. Another guest had a similar complaint. This was not... read more
Business response:
Hello Jen Burrows , We apologize for any inconvenience you experienced. Our hotel's procedure regarding payment cards is in line with industry standards. We're glad you enjoyed our fantastic location and appreciate your feedback on breakfast; we'll address this with our team. Should you have further concerns, please contact our management team directly for assistance.
Not the best! Beds not good, noise level not good, set up of room terrible. Internet was spotty system best. The room next to office check in needs better set up or perhaps needs to BE an office. You cannot see the television from the full bed nor other side of room. You cannot move television so it’s pretty inconvenient. No premium channels to watch or even purchase to watch, but then as I said the Internet was spotty kept going in and out the whole time we were there, we were told each time that they were trying to fix it.... read more
Business response:
Dear Guest, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the beds and noise level, but we do our best to ensure a comfortable stay for all our guests. We appreciate your feedback regarding the room setup and will take it into consideration for future improvements. Regarding the internet, we apologize for the spotty connection and assure you that our team is constantly working to resolve any issues that may arise. We are glad to hear that you enjoyed our great location and found ... read more
Fair
Precisa melhorar Sujeira, instalações velhas, quarto bem apertado e custo extremamente alto pata uma diária em baixa temporada. Não recomendo. Localização e conveniência
Business response:
Hello Reis Jr, Lamentamos saber que sua experiência conosco não atendeu às suas expectativas. Seu feedback à importante para nós e vamos levar em consideração os aspectos mencionados para aprimorar nossos serviços.
Mediocre at best. We expected a nicer hotel for the price. Within walking distance of the Main Street. Good location.
Business response:
Hello Lia, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.
Café da manhã é mentira e pouca receptividade De todo os resto Somente a cama
Business response:
Hello DEIVES NILTON, Agradecemos seu feedback e lamentamos que sua experiência não tenha sido totalmente satisfatória. Faremos o possÃvel para melhorar nossos serviços.
Fair
The parking for vehicle was some not quite right. It can be correct for easier moveable parking. The bathroom was small. According to the desk staff, the hair dryer was not operational due to some electrical problem but it was not replaced until a day later and did not operate. No coffee brewer, as per staff, it was broken but not replaced. Someone smoked in the room and the smell was still evident. The breakfast basket was not delivered to the entry door and one must go to the office to retrieve it. Yet, for the 41 years we... read more
Business response:
Hello Robert, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this information has been forwarded to management to address promptly. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
Frequently asked questions about Carmel Oaks Inn & Suites (Clarion Collection)
How is Carmel Oaks Inn & Suites (Clarion Collection) rated?
Carmel Oaks Inn & Suites (Clarion Collection) has a 3.8 star rating with 2,240 reviews.
When is Carmel Oaks Inn & Suites (Clarion Collection) open?
Carmel Oaks Inn & Suites (Clarion Collection) is open now. It is open 24/7.