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Carmel Oaks Inn & Suites (Clarion Collection)
About this business
Disappointing
Fair
Not worth it. Go somewhere else. As I was laying in bed I noticed something moving. I took a closer look and it was a bug!! It was a gray looking bug. I’m assuming a bug from the trees outside. I quickly got up to inspect the bed in case there were bed bugs. Upon lifting the covers, I noticed there were several black marks/stains on the cover. So I just slept with the comforter on. Thank goodness I brought my own blanket. The pillows and bedding sheets are very outdated. The walls are really thin. I can hear my neighbors nex... read more
Business response:
Hi Jeng, Thank you for taking the time to write this review and share your experience. We are dedicated to ensuring that you receive the highest level of service and your feedback will help us to correct and improve our accommodations, services, and amenities to better achieve this determined goal. Again, we are sorry for the inconvenience you faced that marred your time with us. We are very particular about the safety and well-being of our guests and your feedback hints at the further enhancement of the safety measures at o... read more
Very Poor Não fazem a limpeza e a troca de roupas de cama e banho, não repõem sabonetes, não tem gerador, porque ficou sem energia por umas 3 horas e ficamos no escuro. Bem antes do nosso check out eles desativaram o cartão de acesso ao quarto. Um desinteresse total do único atendente. Não recomendamos este hotel. Péssimo Nada
Check how much you will be charged Once i got back home there was an extra (unexpected) charge from the properry on my card. After contacting the hotel though booking i never got a reply.
Mean manager bird dogger Terrible Nothing
Business response:
Hi Elias, Thank you for taking the time to review us. We are sorry if your experience with us was not as per your expectations. We apologize if our staff failed to leave a positive impression on you. Although this is very unusual, we will definitely have a word with our staff to ensure that this does not happen again as we do not endorse any kind of negative behavior towards our guests. We request you to give us another chance to allow us to restore your faith in our hospitality and hotel! Best Regards, Ray, Customer Care Te... read more
Fair
Bad
small room, small bath. Good lighting in the room, good size and quality of the matrass and pillows very small size of the bathroom and kind of food at continental breakfast (only danish, a small bar, and apple even though the apple juice was good and coffee was fair). Bed and pillows
Business response:
Hi Mark, We thank you for sharing your concerns with us. While we are glad that you liked the bed and pillows, we are sorry if you did not like the bathroom size. Again, we are sorry if the breakfast was not entirely to your liking. We will definitely pass your feedback to the management to improve things in this regard. We hope this will not deter you from visiting us further! Best Regards, Ray, Customer Care Team
Frequently asked questions about Carmel Oaks Inn & Suites (Clarion Collection)
How is Carmel Oaks Inn & Suites (Clarion Collection) rated?
Carmel Oaks Inn & Suites (Clarion Collection) has a 3.7 star rating with 2,172 reviews.
When is Carmel Oaks Inn & Suites (Clarion Collection) open?
Carmel Oaks Inn & Suites (Clarion Collection) is open now. It is open 24/7.