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Carmel Oaks Inn & Suites (Clarion Collection)
About this business
Disappointing tiny shower. Room key didn't work many times and had to keep calling manager at night in the cold to let us in. Difficult to heat room. Deceit location. Bed very comfortable. Good maid service. ok breakfast. quiet.
Business response:
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our bed and your insights regarding our location. Through guest feedback like yours we are better able to enhance guest experience; so thank you.
Would not recommend Poor WiFi Fan automatically turns off if no motion sensed. Wake up sweating at night, no AC. If windows left open, a lot of street noise. Dump truck wakes you up early Good
Business response:
Hi, Vinita. Thank you so much for bringing to our attention the issues that you encountered with our appliance and electronics. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
Bad
Fair
High Price Low Quality The Queen Suite was disappointing and the mattress was beyond horrible. I could feel the squeaky springs and the whole mattress sloped into into the center - all hidden under an old comforter! Location is fantastic!
Business response:
Hi, SAM. Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you... read more
Anniversary trip The carpet needs to be replaced or at least cleaned. Location is excellent. Room was fine except for the carpet which was dirty and worn. Bathroom was nice and had a window. Bed was comfortable with nice linens. The manager was very nice, friendly and accommodating. He seemed to like his job. Breakfast was nice and plentiful. It was delivered in a cute little basket.
Business response:
Hi, Sheila. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Disappointing They don't wash their sheets, which is distressing especially when they claim to adhere to COVID-19 guidelines. I found hair on my pillow case and sheets. Unfortunately, their registration desk/office closes in the evening so I was unable to request fresh sheets until the following morning, which they were unable to fulfill right away. We had to cover our bed with the towels provided, which I can only hope were clean. The hotel should adhere to the standards published, which should be in line with current COVID... read more
Fair
Shocked by great reviews - stay clear of 304. I was really surprised after all the great reviews to find our room to be really bad. Maybe it's the bad apple. In case it is... stay clear of 304. Dingy, dirty carpet and finishes that show their age. A ceiling fan that is noisy. And all the lights are on timers and motion sensors... very annoying. The people at the hotel are great and the location is the best. Only a 5 min walk to the heart of everything. If you want to spend a small fortune on a very tired room to be close to ... read more
Frequently asked questions about Carmel Oaks Inn & Suites (Clarion Collection)
How is Carmel Oaks Inn & Suites (Clarion Collection) rated?
Carmel Oaks Inn & Suites (Clarion Collection) has a 3.7 star rating with 2,172 reviews.
When is Carmel Oaks Inn & Suites (Clarion Collection) open?
Carmel Oaks Inn & Suites (Clarion Collection) is open now. It is open 24/7.