Carmel Oaks Inn & Suites (Clarion Collection)

3.7

Hospitality

About this business

3.72,172 reviews

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Valentina

3 years ago

Fair Struttura datata, andrebbe rinnovata. TV non funzionava, specchio tenuto insieme con tape, la porta del bagno non si poteva chiudere, tutto vecchio stile Posizione ottima, hotel carino, ma vecchio. Troppo caro per quello che offre. Colazione al cestino simpatica

Brian

4 years ago

Horrible..I would not recommend this place to anyone! TV did not work Shower continually ran out of water. Not hot water...WATER! Carpet was filthy..did not take shoes off. Nothing

Pia

4 years ago

Too expensive for what you get. Very pricy! Not worth the money. Breakfast was late.

Business response:

Hello Pia, Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

Lucia

4 years ago

feo desayuno el desayuno te lo entregan a cualquier hora, a mi me lo teajeron a las 8:30 de la mañana cuando ubiese preferido tenerlo antes. no te dan la opción de elegir a que hora te gustaria que te lo lleven. Y ademas era muy pobre. una banana, yogur y granola nada mas. el lobby esta cerrado la mayoria del tiempo. Me gusto, bien localizado y comodo. Cerca de restorants.

Business response:

Hello Lucia Agustina, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

Lesley

4 years ago

Poor Breakfast was not great. The room was not clean with spiders/insects present in the room. The service overall was mediocre. Location was great and easily accessible to the beach and other stores/restaurants.

Business response:

Hello Lesley, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior... read more

Brianna

4 years ago

Fair old and not so clean well located

Business response:

Dear, Brianna. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

Charles

4 years ago

Expensive. Breakfast not provided. Booked because breakfast included. No breakfast included, and no breakfast basket delivered as described by reception. Nobody at reception to report this too. TV remote did not work. Quite expensive for a basic place. Plenty of parking. Room comfortable.

Business response:

Thank you for sharing your experience with us. We appreciate the input referring to our parking and your insights regarding our breakfast. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.