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Carmel Oaks Inn & Suites (Clarion Collection)
About this business
Overall it was ok but the hotel definitely needs updating. Facilities are definitely old and need updating. Fan was broken, no screens in windows, bed was old and uncomfortable, and feels expensive for what you get. Location was good and everything in Carmel was reachable on foot.
Business response:
Hello Jack Luttrell, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the unusual situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.
Beds are confortable, breakfast Breakfast, customer service, price. Location is great! Customer service is not that good. The bed is amazing, very confortable. Location is great.
Business response:
Hello Melvin, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our bed and location. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
Fair
Will not recommend this hotel. Very disappointing. My reservation coincided with severe weather conditions, streets were flooded, electrical power was down, restaurants were closed and all beached accesses were damaged. My attempts to reschedule were handled badly and very unprofessional, resulting in a complete loss of my reservation costs. Usually I visit Carmel every year at this low tourist time and could not not understand why the staff could not accommodate me considering this historical storm. Nothing.
Business response:
Hello Jennifer, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Poor There was no breakfast even though the booking said it would include that. Liked the location and the place in general
Business response:
Hello Subhodip, Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.
Disappointing
Disappointing
Very poor service, inconveniences and sloppy housekeeping--definitely not worth the price. Desk clerk was not present on the property--had to call and then wait up to ten minutes for him to come from elsewhere. Coffee still in coffee pot, used toiletries left on tray, food in the refrigerator. Bed was not a full king (measured it--70 x 76). No breakfast was available, although our reservation clearly stated that it would be. When we called (still no one at the desk) we were first told there was no breakfast served, but when ... read more
Fair El desayuno, que tuve que reclamar porque no me iban a dar porque era 25 de diciembre, erauna canasta con algo muy basico
Frequently asked questions about Carmel Oaks Inn & Suites (Clarion Collection)
How is Carmel Oaks Inn & Suites (Clarion Collection) rated?
Carmel Oaks Inn & Suites (Clarion Collection) has a 3.8 star rating with 2,240 reviews.
When is Carmel Oaks Inn & Suites (Clarion Collection) open?
Carmel Oaks Inn & Suites (Clarion Collection) is open now. It is open 24/7.