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Carmel Oaks Inn & Suites (Clarion Collection)
About this business
Fair
Never again! Ridiculous „value“! Never again! First assigned room (304) smelled awfully bad: mildew in the wardrobe. Second room (303) seemed ok, but toilet did not work properly and flushing was not possible. In the morning we checked for those breakfast baskets in front of our door at 6am, 7am and 8 am: nothing there. Office was closed, phone outside did not work. So we had breakfast at a local coffee shop for 47$. Manager refused to compensate, because breakfast baskets were delivered at 0845am! Never again will we return... read more
Business response:
Hello soren, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to manag... read more
Bad dit hotel maakt extra reserveringen op je creditcard ondanks dat alles reeds betaald is daarna rekenen ze nog eens 219,00 extra met als smoes dat je creditcard geweigerd is voor 1 kamer nu 19 dagen later zijn de reserveringen nog steeds niet van mijn kaart en reageren ze ook niet op mijn bericht ook niet na telefonisch contact ik zag dat het ook bij een ander al eens gebeurd was dus pas op
Business response:
Hello Marcel, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Fair Le rapport qualité-prix L'emplacement
Business response:
Hello Bruno, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
Poor
The worst hotel. Don't go there. - We left DND sign on our door. 8.30 am we were woken up by 2 women screaming and yelling at each other "hello! how are you! how your kids! etc...". Those were local maids. They completely ignored the DND sign and just talked to each otehr over the yard and right next to our door, also they cleaned rooms with vacuums at 8.30!!! (check-out was at 11, check-in was at 15.00, they had the whole day but for their convenience it was to cleat at 8.30 and yell, too). We confronted the unpleasant chec... read more
Business response:
Hello Pavel, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodation... read more
Not recommended Bathroom had a bad smell, found a old sock at the room. Bed is not comfortable. Nothing
Business response:
Hello Rafael, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Fair
Bad
Frequently asked questions about Carmel Oaks Inn & Suites (Clarion Collection)
How is Carmel Oaks Inn & Suites (Clarion Collection) rated?
Carmel Oaks Inn & Suites (Clarion Collection) has a 3.8 star rating with 2,240 reviews.
When is Carmel Oaks Inn & Suites (Clarion Collection) open?
Carmel Oaks Inn & Suites (Clarion Collection) is open now. It is open 24/7.