CenterPoint Energy's Home Service Plus

Paul G. 

on Yelp

5 years ago

Don't buy this plan. It took 2 months to repair our oven. They carried no parts in their truck and had to order different parts 3 times to fix it. Each time the parts were shipped to our house and we had to call them to let them know that the parts were here, then they scheduled us in their normal queue. That took about 2 weeks each time. When I asked the phone rep to talk to a dispatcher or manager I was told that wasn't allowed. Now I called them to give them 1 month advance notice of cancellation and they told me that I h... read more

Carol C. 

on Yelp

5 years ago

Why is there not a "0" rating? Waited 2 weeks for an A/C repair during these extremely hot and humid days of July. Waited from 8 am to 6:30 pm the first day- tech put in a defective part and left. The next day was promised a tech would be here between 10 am and 9 pm to fix their error. Called HSP all through the day. No one showed. The next day tech came and ordered a replacement part and promised to be back at 2:00 to install. Never showed. HSP said they would send someone out by 6 pm. No one showed. Fourth day- waiting f... read more

David S. 

on Yelp

5 years ago

Was has happened to Home "Service" Plus?? I have been a customer of Home service plus for over 25 years. They had been the best. Recent ly, not so much. My dishwasher Stopped draining two weeks ago. I went on the website and discovered the first opening for service was in two weeks. I booked it. This morning I received a generated call stating that due to circumstances beyond their control, I was being rescheduled till Tuesday morning. I guess they assume we all can just drop everything when they decided to change our appoin... read more

Brooke G. 

on Yelp

5 years ago

I would rate them 0 if I could. Not reliable, take forever and try to get out of any work no matter how long you have paid for the service! 

Jacques C. 

on Yelp

5 years ago

We pay every month for a service contract. When we call for service, which is rarely, we are told the appointment will be in two weeks. Our latest call was today, for an air conditioning issue at a condo where a person with health concerns lives. We were told it would be a two weeks wait! After several attempts we got a call back telling us they would be at the condo tonight between 6 and 9 PM. I waited until 9:30 Pm. No one showed up. I am guessing that the tech decided to go home instead! They never called us to let us kno... read more

W S. 

on Yelp

5 years ago

In the past three years I've used Home Service Plus 5-6 times. They have always been very professional and helpful. Their staff are very experienced and polite. Just today, I had them out for air conditioner problems during this heat wave. They were amazing! My A/C is fixed and I am a very happy customer! 

Shiny S. 

on Yelp

5 years ago

If you want a contractor that has a lack of communication and customer support look no further. CenterPoint Energy HSP is uniquely qualified to disappoint on a level which has not seen the light of days since the Old Testament. My interaction with the HSP sales process and management team has been nothing short of a disaster. They over promise and under-deliver. The knowledge of the employees is sub par at best. I do like the snideness of the sales personnel, they are funny :) Management will treat your situation like they c... read more

Nolan H. 

on Yelp

5 years ago

Terrible service plan, stay away and save your money. I recently signed up for water heater service and when the tech arrived late outside the appointment time by several hours advised he is unable to repair anything water related on the water heater because he is not a plumber. This is absolutely ridiculous given the nature of the water heater. Homer service plus greatly misrepresents their services and then says I have to pay for a whole year because a signed an annual contract Watch out for the hidden terms and conditions... read more

Nancy N. 

on Yelp

5 years ago

Pay so much $$ for repairs and such terrible service. Just waiting all day and they canceled me and rescheduled me for tomorrow. I do have to work. So inconsiderate! Looks like lots of bad reviews here!