CenterPoint Energy's Home Service Plus

W S. 

on Yelp

4 years ago

In the past three years I've used Home Service Plus 5-6 times. They have always been very professional and helpful. Their staff are very experienced and polite. Just today, I had them out for air conditioner problems during this heat wave. They were amazing! My A/C is fixed and I am a very happy customer! 

Shiny S. 

on Yelp

4 years ago

If you want a contractor that has a lack of communication and customer support look no further. CenterPoint Energy HSP is uniquely qualified to disappoint on a level which has not seen the light of days since the Old Testament. My interaction with the HSP sales process and management team has been nothing short of a disaster. They over promise and under-deliver. The knowledge of the employees is sub par at best. I do like the snideness of the sales personnel, they are funny :) Management will treat your situation like they c... read more

Nolan H. 

on Yelp

4 years ago

Terrible service plan, stay away and save your money. I recently signed up for water heater service and when the tech arrived late outside the appointment time by several hours advised he is unable to repair anything water related on the water heater because he is not a plumber. This is absolutely ridiculous given the nature of the water heater. Homer service plus greatly misrepresents their services and then says I have to pay for a whole year because a signed an annual contract Watch out for the hidden terms and conditions... read more

Michael G. 

on Yelp

4 years ago

HSP tech installed a new propane grill hose and hooked up our tank. Overnight the entire tank drained. Called HSP again. Tech came out and after 45 minutes of evaluation assured us there was no leak from the parts HSP supplied and it was a problem with the tank. We purchased a brand new and hooked it up. Entire tank drained again. Called HSP and said the tank was empty and we smelled propane. Excel is our natural gas provider and HSP an Excel tech needed to be called. Excel tech came out even though there was no natural gas ... read more

Nancy N. 

on Yelp

4 years ago

Pay so much $$ for repairs and such terrible service. Just waiting all day and they canceled me and rescheduled me for tomorrow. I do have to work. So inconsiderate! Looks like lots of bad reviews here! 

Norman B. 

on Yelp

4 years ago

Home Service Plus: Furnace and air-condition installation date - 7/26/2018 This is a long overdue review for potential future customers. The bad - · Didn't put the furnace where I was told they were going to put it. · Installers installed my furnace with the furnace door facing the wall. I was told that they would install the furnace with the door facing the front for easy access. · Installers moved my water heater without consulting with me first. · Noticed that my ball-peen hammer was missing. · Called a representative up ... read more

Shari O. 

on Yelp

4 years ago

Worst customer service I have ever had from HSP. Called made an appt. The tech that came out to check my washer was not trained to check my dryer as well. I had to reschedule with another tech that could spend more than 5 min with me. I made another appt and was notified the same morning that they couldn't come out because of weather, they had to work on furnaces I could understand that, however, they didn't give me any prior notice. I called again and couldn't reschedule for 2 weeks. I said that I couldn't wait that long, a... read more

Ryan W. 

on Yelp

4 years ago

Waited 2 weeks to have them come out too look at dishwasher . They had to order parts which is fine just sucks not having a dishwasher. Got the parts and called for 2nd appointment. Well when they said they were going to be there which was 8 to 4 they called at 2 said got changed too 8 to 6 then 30 min later called again and said it's canceled and rescheduled too the next day with same time window. What's the point of scheduling something if it can just be canceled and rescheduled with no explanation . When you do talk to a... read more

Sara A. 

on Yelp

4 years ago

Beyond frustrated. Wait two weeks for service on a refrigerator leaking water only to have appointment canceled 10 minutes after I waited for them during their 8 HOUR service window. One week later when HSP rescheduled appointment for I called to confirm tech WOULD BE OUT. Was assured tech would be out that day. Guess what! 15 MINUTES BEFORE SERVICE WINDIW ENDED received email stating appointment was cancelled. Okay now I gave nit gad a fridge for three weeks. Four days later tech does arrive. Chatting about struggle getting... read more