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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
They charge people for services and don't do the service. Definition of scammers, I will never bring my truck back there.
Business response:
This is not the standard of service we aim to provide. We take all concerns seriously and want to make things right. Please contact our Service Director, John Meyer, directly at 562-402-2277 so we can discuss your situation in detail, review your service, and ensure any issues are resolved promptly.
Didn't like the fact that I had to wait 30 minutes after my set up appointment online just for someone to attend me and then they didn't even check what I asked them to check even though it asked the guy a few times to check. But the place is clean.
Business response:
This is not the level of service we strive to provide, and we understand how frustrating that must have been. Please reach out directly to our Service Director, John Meyer, at 562-402-2277 so we can better understand what happened.
This dealership merits no rating. Couldn't send 0 stars!!!
Business response:
We understand your frustration and recognize that we did not meet your expectations during your visit. Please contact Service Director, John Meyer, at 562-402-2277.
The dealership's "internet manager" is a bot that can't even answer the question asked through your communication feature which pretty makes your website useless as a communication tool and just turns into a window shopping experience instead of a car buying tool.
Business response:
Our goal is to make the car buying process as easy and informative as possible, and it's clear we fell short in your case. While we do use automated tools to help respond quickly to inquiries, we understand how frustrating it can be when those tools don't provide accurate or helpful answers to specific questions. In the meantime, we'd love the opportunity to assist you directly and provide the level of support you deserve. Please feel free to reach out to Angelica Pleites in Customer Service at 855-971-8323.
Way too expensive. I had it done for half the price.
Business response:
We always strive to provide the best value by offering quality service and genuine parts, but we understand that pricing is an important factor. If you'd like, our Service Director, John Meyer, would be happy to discuss your concerns directly and see how we might assist you further. Please feel free to reach out to him at 562-402-2277.
They didn't do what I asked which was a engine pressure test, instead they just looked around and asked me to bring back the vehicle after 500 miles so they can charge me again. This is a scam, when Nissan ignores specific instructions, and charges you. The good news is it inspired me to find another mechanic.
Business response:
It's never our intention to overlook a customer's request, and we understand how disappointing it must have been when the engine pressure test you asked for was not performed. We invite you to contact our Service Director, John Meyer, directly at 562-402-2277 so we can review your visit in detail.
They were not willing to help with a warranty issue on tires with premature wear
Business response:
We always aim to support our customers, especially when it comes to concerns like premature tire wear, and we regret that you felt we fell short in this case. To help us better understand the situation and explore potential solutions, we'd appreciate the opportunity to speak with you directly. Please reach out to Angelica Pleites in our Customer Service department at 855-971-8323.
I was not happy with the service. The first time I took the car in for an acceleration problem the service writer tried to sell me a set of tires. After I brought it back and a $900 dollar repair was done. It failed it again. I brought it back and the service writer tried to sell me a transmission. I'm not happy with the overall experience.
Business response:
It's especially concerning that your initial concern about acceleration was not properly addressed during your first visit and that follow-up repairs did not resolve the issue. We understand how frustrating and inconvenient this must have been. Additionally, we're very sorry to hear that you felt pressured into purchasing servicessuch as tires and a transmissionbefore your core issue was fully resolved. That is not the standard of transparency and customer care we strive for, and your feedback is being taken seriously. We wo... read more
They advertised a cheap price, then said it was a typo. Illegal bait and switch.
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.2 star rating with 4,554 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is closed now. It will open at 9:00 a.m.