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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Never go there again the used car manager is very aggressive..customer care sucks!
Happy with our service advisor Christa & John Meyer. Service Manager the other John ?? Was completely rude and very unprofessional telling us we need more work done on our vehicle. He was out of line shouting at my husband after we spent thousands of dollars for repairs at their shop. We started having problems after repairs were done. Now telling us we need additional repairs. That were not listed on initial diagnostics. Got a second opinion elsewhere and confirmed Cerritos Nissan were trying to scam us with work we never n... read more
I paid for tire rotation and it was not done. I am not going back there anymore
Business response:
We appreciate you taking the time to share your feedback. We understand the importance of receiving the services you have paid for and the disappointment that can arise when expectations are not met. Your experience is important to us, and we would like to address your concerns directly. Please reach out to Service Director, John Meyer, at 562-402-2277 so we can discuss this matter further and work towards a resolution that meets your needs. Thank you for your understanding, and we hope to have the opportunity to serve you b... read more
Trash service, topping off all fluids means topping off just windshield wiper fluid
The car sales person was nice until I bought the car. I test drove the car with floor mats and hybrid charger in the car they sold me the car without the floor mats and hybrid charger, scratches on the vehicle. I went back to pick up the floor mats and charger waited over an hour just to be told they aren't going to help . The manager said he would look into help but never did, Was actually the worst experience I've ever had when it comes to customer service after buying the car don't buy here!!
Brought my car in for a noise. They had the car for two days and couldn't figure out what was wrong. They finally said it was one thing but that wasn't where the noise was coming from. Wanted $3400. Took it elsewhere and they found exactly what the problem was and didn't charge me anywhere what dealer wanted. If I would have had dealer fix my car I would have been back the next day with original problem. Always get a second opinion. They did give me a loaner car while the tried to figure out the issue. They didn't seem to ha... read more
They were suppose to fix the pad thing coming out in the bottom front on the passagener side, instead they removed both sides. I'm assuming it was to protect something like a sensor? Anyway it was there for a reason I'm sure and now they are both gone.. .
I had a bad experience from this dealership. They are not Trustworthy and I should not have given them my business. As a consumer I felt mislead, lied to, and tricked. Basically what happened was a salesperson named Tony continuously lied to me via text regarding a vehicle I was going to purchase. He first convinced me not to come that day saying that he wants to make sure the car gets detailed properly etc. The next morning he texts me in the morning and states the car is in detail and all set to go I just need to finish th... read more
Business response:
Mojabeng, ensuring a transparent and trustworthy experience for our customers is important to us, and we regret that you feel otherwise. We would like the opportunity to discuss this further and address your concerns. Please reach out to Angelica Pleites in Customer Service at 855-971-8323 so we can better understand the situation
I had to return my car because the alignment was not correct and when I was told it would be ready in two hours I returned there was a two hour delay. I was told by Brandon that the "alignment was due to over inflation of my tires. " I was quite surprised because I did not have any work done on my tires so the inflation issue must've occurred on my previous Nissan appointment a week earlier . When I received my car, the tire inflation numbers were 37 and 38. If Brandon said "my tires were over inflated " why wasn't the press... read more
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.2 star rating with 4,554 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is closed now. It will open at 9:00 a.m.