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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Please don't schedule any service appointment at Cerritos Nissan. They just do the car wash and give it back as done. Not even check the tire pressure.
My experience was horrible, your establishment is a scam, I would never take my car to Cerritos Nissan. I would never recommend this service department to anyone. They try to take advantage of women. No rating an absolute 0
Business response:
We strive to create an environment that prioritizes transparency and fairness for all our customers. To address your experience directly and better understand the issues you encountered, please reach out to our Service Director, John Meyer, at 562-402-2277.
Everything I had done was very good 45,000 inspection. Oil change. Rotation tires. Very good have a sweet
Business response:
Thank you for your positive feedback! However, we are concerned about the one-star rating, and we would like to speak with you to learn how we could have made your experience better. At your convenience, please reach out to Service Director, John Meyer, at 562-402-2277.
I didn't like the car wasn't washed as it was supposed to and the car noise wasn't fixed!!
Business response:
Thank you for bringing this to our attention. We apologize that your car was not washed as expected and that the noise issue wasn't resolved during your visit. We understand how important these details are to providing a complete and satisfactory service experience, and we're sorry we fell short. Please reach out to our Service Director, John Meyer, at 562-402-2277. He would like to personally address your concerns and ensure that we properly resolve the noise issue and any other outstanding matters with your vehicle. We app... read more
A week after getting my car serviced my battery died and they claimed they checked my battery and everything was fine also I noticed my windshield wiper fluid was near empty and they also claimed that they took care of that, so know I'm wondering if my car was even serviced at this point.
Business response:
It's important to us that you feel confident in the service provided. To ensure your concerns are addressed properly, we recommend contacting John Meyer, our Service Director, at 562-402-2277. He will be happy to look into this matter for you and help resolve any outstanding issues.
Service advisor Tony Frease was not helpful and lacks customer service skills. Not friendly, not helpful. I do not recommend working with him.
Business response:
We're sorry to hear that your experience with Tony didn't meet your expectations. Providing exceptional service is important to us, and we value your input. To address your concerns and ensure we improve moving forward, please reach out to our Service Director, John Meyer, at 562-402-2277. He will be happy to discuss your experience in more detail and assist in making things right.
No me ayudaron en nada! Es realmente frustrante que ninguno de los agentes te den una solución a tu problema!
Business response:
Entendemos lo frustrante que puede ser no recibir una solución, y queremos asegurarnos de que tus inquietudes se aborden adecuadamente. Para obtener más ayuda, por favor contacta a Angelica Pleites en el Servicio al Cliente al 855-971-8323. Ella trabajará contigo directamente para resolver el problema a tu satisfacción.
I took mine to have the oil changed and the tire rotated, and then it made a noise when I was moving it.
Business response:
Thank you for your feedback. We're sorry to hear about the issue you experienced after your service visit. Our goal is always to ensure that your vehicle is in top condition, and it's concerning to hear about the noise you encountered. Please reach out to John Meyer, our Service Director, at 562-402-2277. He will be able to assist you further and address any concerns you have. We appreciate your understanding and look forward to resolving this matter promptly.
What service? We did NOT receive any service on that date or any date from Cerritos Nissan! If the said they serviced our car on this date, they are lying!
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.2 star rating with 4,554 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is closed now. It will open at 9:00 a.m.