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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Left the drivers side ball joint axle screw lose, did my complaint with them and have not received a response.
Business response:
Your safety and satisfaction are extremely important to us, and we understand how frustrating it must be not to have received a timely response to your complaint. Please reach out directly to our Service Director, John Meyer, at 562-402-2277 so we can personally review your service records
My appointment was scheduled at 8am for oil change and rotate tires. I was given a couple of hours max to complete the service. I waited in the customer lounge for two hours thinking my vehicle should be ready by then. Next thing I know is that my care wasn't even worked on. My service rep didn't inform me of delayed service. After waiting an hour I checked in with my Service Rep. Tim and found my car wasn't even touched. I've witnessed few customers arrived later than I were called since their vehicles were ready. After com... read more
Business response:
Waiting in the lounge for hours without updates, only to learn the vehicle hadn't been started, is far below the standard of service expected. Communication regarding delays should have been provided promptly, and every effort should have been made to ensure the service process was smooth and timely. The experience described has been shared with the team to prevent similar situations in the future. Although the service was eventually completed, it is understood that the overall experience was disappointing. To address concer... read more
Waited over 4 hours for an oil change WITH an appointment!
Business response:
We would like the opportunity to address this directly and ensure your future visits are smooth and timely. Please reach out to our Service Director, John Meyer, at 562-402-2277.
Come to find out my last visit they removed my air filter & didn't replace it. Very dissatisfied as they are constantly trying to upscale me on over priced parts & maxed out service charge.
Business response:
It's very concerning to us that your air filter was not replaced and that you left feeling pressured about parts and service charges. That is not the level of service we strive to provide, and we take feedback like this very seriously. Our Service Director, John Meyer, would like the opportunity to personally review your visit. Please reach out to him directly at 562-402-2277.
They charge people for services and don't do the service. Definition of scammers, I will never bring my truck back there.
Business response:
This is not the standard of service we aim to provide. We take all concerns seriously and want to make things right. Please contact our Service Director, John Meyer, directly at 562-402-2277 so we can discuss your situation in detail, review your service, and ensure any issues are resolved promptly.
Didn't like the fact that I had to wait 30 minutes after my set up appointment online just for someone to attend me and then they didn't even check what I asked them to check even though it asked the guy a few times to check. But the place is clean.
Business response:
This is not the level of service we strive to provide, and we understand how frustrating that must have been. Please reach out directly to our Service Director, John Meyer, at 562-402-2277 so we can better understand what happened.
This dealership merits no rating. Couldn't send 0 stars!!!
Business response:
We understand your frustration and recognize that we did not meet your expectations during your visit. Please contact Service Director, John Meyer, at 562-402-2277.
The dealership's "internet manager" is a bot that can't even answer the question asked through your communication feature which pretty makes your website useless as a communication tool and just turns into a window shopping experience instead of a car buying tool.
Business response:
Our goal is to make the car buying process as easy and informative as possible, and it's clear we fell short in your case. While we do use automated tools to help respond quickly to inquiries, we understand how frustrating it can be when those tools don't provide accurate or helpful answers to specific questions. In the meantime, we'd love the opportunity to assist you directly and provide the level of support you deserve. Please feel free to reach out to Angelica Pleites in Customer Service at 855-971-8323.
Way too expensive. I had it done for half the price.
Business response:
We always strive to provide the best value by offering quality service and genuine parts, but we understand that pricing is an important factor. If you'd like, our Service Director, John Meyer, would be happy to discuss your concerns directly and see how we might assist you further. Please feel free to reach out to him at 562-402-2277.
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.2 star rating with 4,875 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is open now. It will close at 9:00 p.m.