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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Was not repaired correctly. My son got stuck on the road. My husband has to buy a partn for the battery and fix it himself when I paid to have that fix.
Business response:
We understand it's concerning when unexpected issues arise, such as your son's experience on the road and your husband's need to purchase a part. Please reach out to Service Director, John Meyer, at 562-402-2277 to help us address your concerns thoroughly.
Too expensive and they didn't add the fluids I paid for. I checked my car afterwards and it was low on all fluids. I bought the parts i needed myself and had a mechanic install everything for a fraction of the price.
Business response:
We understand how important it is to receive quality service at a fair price, and we regret that your visit did not meet your expectations. Your feedback regarding the fluids and pricing is valuable, and we would like the opportunity to discuss this further to ensure your concerns are addressed. Please reach out to our Service Director, John Meyer, at 562-402-2277 so we can better understand the situation and work toward a resolution.
Ordered wrong part then called me to come pick it up didn't tell me it wasn't fixed
Business response:
We understand how frustrating it can be to have a service issue like this, and we sincerely apologize for the inconvenience. It seems there was a misunderstanding about the status of your vehicle, and we will certainly review our communication process to ensure this doesn't happen again. If you have any further questions or would like to discuss this matter, please feel free to contact our Service Director, John Meyer, at 562-402-2277.
It's was Such a great time at Nissan the car sales man was great he Told me that he Would get me in a New Car he did what he say he Would do I am so happy with my Vehicle Thanks you Too all people That help make Truly Appreciate Thank.
Business response:
Thank you for sharing your experience! We're thrilled to hear that you had a great time and found a vehicle you love. Your satisfaction means a lot to us, and we appreciate your kind words about our team. We noticed that you rated us one star despite your positive reviewif this was an error, we'd greatly appreciate it if you could update your rating. Enjoy your new ride!
This car i took it more than 3 times to get fixed. Is a lemon car
Business response:
We completely understand how frustrating it must be to experience recurring issues with your vehicle. Please feel free to reach out to Angelica Pleites in our Customer Service department at 855-971-8323. She will be happy to assist you further and help find a solution to get everything back on track.
Inspection fell short and felt the dealership couldn't help give any good reason why it felt short
Business response:
It's important to us that every customer feels confident in the service they receive, and we're sorry to hear this fell short of your expectations. To address your concerns more thoroughly, we encourage you to contact our Service Director, John Meyer, at 562-402-2277.
I was never called to pick up my vehicle. When I arrived my services and needs were not reviewed with me and the my consultant was gone for the day. My appt was 8 am. He got off at 12. I called for status. The dealership NEVER called me. I am very disappointed.
Business response:
It's disappointing to hear that your vehicle was not ready when expected and that communication fell short. We understand the importance of keeping you updated on your vehicle's status, and we regret that we didn't meet those expectations. Moving forward, we want to ensure that your concerns are addressed and that we provide you with the service you deserve. Please reach out to Service Director, John Meyer, at 562-402-2277 so he can review the details and assist you further.
Service was okay compared to some of the Nissans I've been to
Business response:
While it's good to know the service met your expectations, we're always striving to go beyond "okay" and provide an exceptional experience. If there's anything specific we can do to improve or address any concerns, please don't hesitate to reach out to our Service Director, John Meyer, at 562-402-2277.
I bought a brand new Nissan Kicks. After 4 days there was a problem with the breaks and I have to take it to the service department and have it repaired. It took them 6 days before they can repair it. How can a brand new car have problem. I tried calling the office to make a complaint but I was forwarded to voicemail.
Business response:
We understand how frustrating it must have been to experience an issue with your new Nissan Kicks and to face delays in getting it resolved. A brand-new vehicle should provide peace of mind, and it's disappointing to hear about the situation you encountered. To ensure your concerns are addressed thoroughly, we encourage you to reach out to our Service Director, John Meyer, at 562-402-2277.
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.2 star rating with 4,554 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is closed now. It will open at 9:00 a.m.