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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Great service, kept me in loop and went as expected. I wish they had better sewage lines; when I walked in, the place smelled like a toilet. It clearly was the restroom behind them having sewar issues, fix it. Get HEPA fans, how is this sanitary. Great people, hate they had to sit in poo smell.
Business response:
Thank you for the positive feedback about our service team keeping you informed throughout your visit. We sincerely apologize for the restroom facility issues you experienced. We take facility maintenance seriously and will address this matter immediately to ensure a comfortable environment for all customers and staff. We appreciate you sharing both the positive aspects and areas for improvement.
I am still seeing key system warning When I brought it in, nothing was done about it, stating nothing was found to cause it appearing They were nice, however the warning is still coming on. Today it was on It comes and goes
Business response:
Thank you for sharing your experience with us. We understand how concerning it can be when a warning light continues to appear intermittently. We recognize that while our team was friendly during your visit, the ongoing key system warning remains unresolved and continues to be a source of frustration for you. Intermittent issues can sometimes be challenging to diagnose, particularly when they come and go as you've described. We appreciate your patience as we work to identify the root cause of this warning. Your feedback help... read more
I called after my service because the tire rotation was done however when I started driving the lights came on that 3 out of 4 tires needed air which means the tires were not checked and they allowed me to leave like that and no one bother to call me back in regards to anything.
Business response:
We appreciate you sharing your experience and are sorry to hear about the inconvenience you faced. Our team always aims to ensure every vehicle leaves our shop in proper condition, and we regret that our follow-up fell short. We value feedback like yours as it helps us improve our processes. Please reach out to our Service Director, John Meyer, at 562-402-2277 so we can make sure your concerns are addressed promptly.
Went to replace 1 tire had a appointment scheduled for 11am even though I scheduled it they said because of how close to lunch it was the care would be ready about 1 to 130pm I thought that was long but ultimately accepted it I didn't leave till 210pm so close to 2 hours to replace a single tire so yeah not happy next time going to a tire place save me the headache still recommend for anyone who owns a nissan just don't replace your tires hear
Business response:
Thank you for bringing this to our attention, and we understand your frustration. The situation you've described is certainly not the efficient service experience we strive to provide. Your feedback helps us identify areas where we can work to improve our scheduling and service timing to better serve our customers. We appreciate that you still recommend us for Nissan owners, and we would appreciate the opportunity to earn back your confidence. Please contact our Service Director, John Meyer, at 562-402-2277 so we can discuss... read more
Well the car have issues, I have purchase 3 certified cars and this time the car have so many issues which are ignore by the sale rep and the only thing they did add extra insurance now I know why they insisted so much... Car has problems, vibrate like crazy now the sensor of crashing is popping out from nowhere
Business response:
We value your input regarding your certified vehicle purchase. Your feedback is important to us and we understand your frustration. Please reach out to Angelica Pleites in Customer Service, at 855-971-8323 so we can work toward a resolution that addresses your concerns properly.
I don't like how often I have to replace the tie rods
No stars of I could came in with an approval from my own bank, after purchasing the vehicle found out that my new auto loan was sold to a company called upgrade.
Business response:
We understand your frustration and are sorry to hear that you are not satisfied with your experience. We would appreciate the opportunity to discuss this matter further with you and help clarify what happened with your loan arrangement. Please contact Angelica Pleites in Customer Service, at 855-971-8323 so we can address your concerns directly.
Repairs finally was finished after 3 visits and the transmission finally went out.
Business response:
We are thrilled to hear from you as a valued customer. We understand that dealing with multiple service visits can be frustrating, and we appreciate your patience throughout the repair process. Your experience helps us identify areas where we can better serve our customers. We hope that despite the initial difficulties, you found our team dedicated to resolving your vehicle's needs. Thank you for choosing Cerritos Nissan for your automotive service requirements.
Poor service. The last visit i have was one of the poor services I had.
Business response:
We strive to provide every customer with 5-star service so we're disappointed to hear this. We would like to speak with you about your experience to try and address your concerns. Please contact our Service Director John Meyer at 562-402-2277 at your earliest convenience.
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.2 star rating with 4,875 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is open now. It will close at 9:00 p.m.