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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Service took longer than it should have, was then rushed off when car was ready. Seemed like a cafeteria just customer after customer.
Business response:
Were disappointed to hear this feedback as we want to provide every customers with 5-star service. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323 to discuss your concerns further.
Do not get a car here the guy that helped me ran my credit without my approval then lied about it I was using my credit union to get a car and I told him dont run my credit he did it anyways then just stood there looking stupid if your desperate and wanna go there ask for dj hes the best
Business response:
Were concerned hearing this feedback as we require customer acknowledgement and signoff for any credit applications. At your earliest convenience, please contact Angelica in Customer Service, at 855-971-8323 to discuss this further.
Did not replace the brakes as promised after they sold me a car with faulty brakes and then the repairs they did do were horrible and not complete. I have been giving them my business for over 3 years but see that means absolutely nothing and they are dishonest.
Business response:
Were concerned hearing this feedback and we want to directly speak with you to discuss your concerns with your brake replacement. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323.
I have lost confidence in this service team and location and will be looking for a more reliable provider.
Business response:
Were disappointed hearing this and we want to understand your feedback better so we can address your concerns. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323.
Car come out worst than how it was, now it's super slow and it takes forever to reach 65mph . They definitely moved something. I paid to change the oil on the transmission and I really doubt they did it. Very disappointing of this time .
Business response:
We are disappoint to hear you are experiencing this with your vehicle and would like to speak with you to schedule a date for you to bring it back in for us to take another look at it. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323.
they take forever , never respond or give information i need about my car my recent car is damaged an cant even get help to fix that
Business response:
We're disappointed to hear you feel there's been miscommunication with our team. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323 to discuss this further.
On my 1st trip, I received excellent customer service when they ran the diagnostics & realized it was still under warranty at CarMax. When I went back under my extended warranty, the customer service I received was gone instantly. My car was there for 4 days. I called several times for the status, not having anyone return my call all day. I had to facilitate them sending the invoice so I could pick up my car. I truly feel it was because of the extended warranty. I will never go there again.
Business response:
Were disappointed to hear you feel there was miscommunication with our service department. We would be happy to address your concerns and answer any questions related to our findings. At your earliest convenience, please contact our HR Manager, Angelica Pleites, at 562-653-8804.
This was one of the worst buying experiences of my life, it was a very long process and after telling the salesman and sales manager that I was going to my credit union for financing the credit manager ran my credit against my wishes , I got a negative credit report from TD Auto Finance in the mail. It was not necessary to run credit report on a car that you were not going to finance. I will never sit through another episode like the one I experienced at Cerritos Nissan. Ran out of letters.
Business response:
Were concerned hearing this as customer acknowledgement is necessary when processing credit. We want to gather more information regarding this situation, at your earliest convenience, please contact Angelica in Customer Service, at 855-971-8323.
I thought I was getting a great deal until I was finance from there credit union. I received letter asking for more money down there are a rip off please read contract before sign your contract. make sure you read all detail. 1-5 * no star not Satisfied First class crooks
Business response:
Were disappointed to hear you werent satisfied with your sales visit. Unfortunately the bank issuing the loan can change the terms based off of the customers credit which may take a few days to complete. We would be happy to discuss your situation further and answer any related questions. At your earliest convenience, please contact Angelica in Customer Service, at 855-971-8323.
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.2 star rating with 4,875 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is closed now. It will open tomorrow at 9:00 a.m.