Champion Windows and Home Exteriors

jeffrey s 

on BBB

2 years ago

It has been one year now and $30,000.00 purchase. I have had to take 4 days off of work thus far with still no final repair to our windows. Each time they send a Technician out he is new and the work order to complete the job is incorrect with the wrong information and no parts. I have contacted the salesman, I have contacted the Manager Jan, I have contacted the scheduler Josh and have reached out to Dawn. None of these people have been able to resolve our window issues. I have also reached out to Timothy Y**** the regional... read more

Robin W 

on BBB

2 years ago

terrible customer service. Came out multiple times and never fixed the problem. Now champion wants me to pay a hundred and twenty dollars. To have someone come out again. I have no way of keeping the door from slamming back on me when used. Will never use this company again. 

Paulette W 

on BBB

2 years ago

Do not buy any products from champion windows the worst company you can come up on, poor quality products,service poor terrible experience with those workers dont return call dont comply to their promises I really get a blow from champions windows order19Windows and two doors from October of 2021 custom windows salesman said cannot get it until mid January I said not even for my Christmas he said no in less than three weeks they called window was ready to install when the window came dirt calculate in the creases of the wind... read more

Barbara J 

on BBB

2 years ago

My husband and I had Champion install windows on our home 13 years ago. We had an issue with one window in 2020. The window came out when it was pulled out to clean. Could not get it to shut all the way and was unable to lock. This was during Covid and they were not taking service appointments. I explained that we were unable to even close the window so they did send someone out to get it closed and locked. We were charged $99 for a trip charge. They showed me how to spray *** on the shoe if this happened again. My husband h... read more

Martha T 

on BBB

2 years ago

My windows came with dented trims; glue spots and a screen falling out. Paid for window sill replacement and that was not done. Company told me that my replacement windows are in but that all 3 install crews quit so that they are not sure when they can come back out. My periodic calls for updates are not returned. Please assist with getting this job completed properly and timely. 

Patricia S 

on BBB

2 years ago

I had my windows installed in May and now in September. The installed did inform me that the slider did not fit tight. But at the time of installation, I did not think anything of it, until when I started hearing the traffic, wind, dust, and rainwater coming through the windows. That was when I started calling Champion, and sales rep Mason. Every time I called; they would say "We order your request on Rush or Urgent", and they would call the installer but now he doesn't answer the calls. And yeah, someone came through the wi... read more

Joyce W 

on BBB

2 years ago

Beware of this company, they did a bait and switch on me. This is not legitimate, check with BBB and your bank and your credit card company. 

Danny B 

on BBB

2 years ago

They never returned my calls or emails messages. Loved the windows, never kelp their promise about any defects in their products. 

Katarina P 

on BBB

2 years ago

Miserable 369-Day Experience We ordered a storm door (front) & sliding glass door (back) through James of Champion Windows. He was charming; just the kind of person you want representing your company on Day One. Unfortunately, ALL THE OTHER DAYS THAT WILL FOLLOW are a sharp slope downhill at breakneck speed until you find yourself, more than a year later, with work still undone, in major depression, with a mounting collection of photographic evidence of damage done to the front & back of your home/property. I made a fatal fl... read more