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Champion Windows and Home Exteriors of Portland
- Windows Installation
- Portland, OR
About this business
Location details
13009 NE David Cir, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 6:00 p.m. | |
| Tue | 5:00 a.m. to 6:00 p.m. | |
| Wed | 5:00 a.m. to 6:00 p.m. | |
| Thu | 5:00 a.m. to 6:00 p.m. | |
| Fri | 5:00 a.m. to 6:00 p.m. | |
| Sat | 6:00 a.m. to 6:00 p.m. | |
| Sun | 6:00 a.m. to 6:00 p.m. |
The job has not been completed. I paid in full and I am getting the run around to get 4 caps that did not get installed. Customer service out of Ohio insists they have been sent , twice, but no tracking, and never received. Just send me 4 3/16 caps!
Business response:
We apologize that your recent experience did not meet your expectations. A member of the local division has been notified and will contact you within 48 hours to discuss your concerns and answer any questions you may have.
My door was damaged in shipping and so I'm waiting for new door that has taken forever not happy
Business response:
We apologize for your recent experience. Please email us at cw-reviews@championwindow.com, and a member of our local management team will reach out within 24–48 hours.
Didn’t finish the installation.
Business response:
We sincerely apologize for the negative experience you have encountered. We kindly request that you contact us at cw-reviews@championwindow.com, and a member of our local management team will reach out to you within 24–48 hours.
The windows are awesome, but the install is not so much. They came back to look, and I brown trim, so they should have used brown caulking, not white. On the interior, they said they don't touch the interior molding, but they did and pulled it all off. It all has to be redone and repainted, which is not what we were told. I have a bunch of work to do, and at the price I paid, I shouldn't.
Business response:
We sincerely apologize for the negative experience you have encountered. We kindly request that you contact us at cw-reviews@championwindow.com, and a member of our local management team will reach out to you within 24–48 hours.
I am being asked to pay$8000 for a front door with startled apt grade door hardware, standard stuff available at any hardware store. I figure if I bought the same door at Home Depot’s I could buy 10 doors for what champion is asking. 20 years ago I bought a big house new but with no doors. From that experience, I know how to buy and install doors. Your people showed up after good faith payments totaling over $5500 on my part earned your business but when the installer (who did everything right) Showed up with the door someon... read more
Follow up is non existent. We ordered windows that had squares in them and received windows without squares. I called several times and after being promised the sliders with squares, I never heard back.
Business response:
Douglas Y., we're deeply sorry for the disappointment with your Champion of Portland experience. The mix-up with your windows and lack of follow-up are unacceptable. We're committed to making this right and providing you with the correct windows you ordered. Your feedback is invaluable in helping us improve our service at Champion Corporate.
The doors were way more expensive than the one we had put in the back. That one needed the opening cut larger to fit a standard size door, needed concrete poured for the step and needed to be completely reframed.
Business response:
Diana G., we appreciate your feedback on Champion of Portland's services. We're delighted our installation crew impressed you. While we aim to offer competitive pricing, we understand your concerns about cost. Your input helps us improve. Thank you for choosing us for your home improvement project.
Stated ahead of visit and multiple times during visit I wanted this to match our 2019 install but previous project never referenced/reviewed. Was told we could not have double pane windows (only triple pane), and apparently wasn't quoted for trim but never told so. Lack of trim issue was escalated and took three months to resolve/finally finish the project (and when installers finally made it back out they had not been told the correct materials or scope). Absolutely would not do another project - a stunningly high price tag... read more
Business response:
Kevin H., we sincerely apologize for the issues you encountered with your project. Your feedback is crucial for our improvement at Champion. We're committed to addressing this and enhancing our service quality. We appreciate your patience and the opportunity to learn from this experience.
Excellent quality of the sliding glass door. But bad design of the inside handle of the screen. I had to remove it because it would not let the screen open fully and created a large divider in the middle of the glass opening. Looked terrible
Business response:
Thank you for your detailed feedback, Carl S. We're thrilled you're pleased with the quality of your sliding glass door from Champion of Portland. We appreciate your comments about the screen handle design and will share this with our product team for improvement. We're glad Mike and Josh from our installation crew did an excellent job overall, though we apologize for the oversight in cleaning. We've noted this to enhance our post-installation process. Your satisfaction is our priority, and we're grateful for your recommenda... read more
Frequently asked questions about Champion Windows and Home Exteriors of Portland
How is Champion Windows and Home Exteriors of Portland rated?
Champion Windows and Home Exteriors of Portland has a 4.3 star rating with 1,456 reviews.
When is Champion Windows and Home Exteriors of Portland open?
Champion Windows and Home Exteriors of Portland is closed now. It will open tomorrow at 6:00 a.m.