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Champion Windows and Home Exteriors of Portland
- Windows Installation
- Portland, OR
About this business
Location details
13009 NE David Cir, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 6:00 p.m. | |
| Tue | 5:00 a.m. to 6:00 p.m. | |
| Wed | 5:00 a.m. to 6:00 p.m. | |
| Thu | 5:00 a.m. to 6:00 p.m. | |
| Fri | 5:00 a.m. to 6:00 p.m. | |
| Sat | 6:00 a.m. to 6:00 p.m. | |
| Sun | 6:00 a.m. to 6:00 p.m. |
I am being asked to pay$8000 for a front door with startled apt grade door hardware, standard stuff available at any hardware store. I figure if I bought the same door at Home Depot’s I could buy 10 doors for what champion is asking. 20 years ago I bought a big house new but with no doors. From that experience, I know how to buy and install doors. Your people showed up after good faith payments totaling over $5500 on my part earned your business but when the installer (who did everything right) Showed up with the door someon... read more
Follow up is non existent. We ordered windows that had squares in them and received windows without squares. I called several times and after being promised the sliders with squares, I never heard back.
Business response:
Douglas Y., we're deeply sorry for the disappointment with your Champion of Portland experience. The mix-up with your windows and lack of follow-up are unacceptable. We're committed to making this right and providing you with the correct windows you ordered. Your feedback is invaluable in helping us improve our service at Champion Corporate.
The doors were way more expensive than the one we had put in the back. That one needed the opening cut larger to fit a standard size door, needed concrete poured for the step and needed to be completely reframed.
Business response:
Diana G., we appreciate your feedback on Champion of Portland's services. We're delighted our installation crew impressed you. While we aim to offer competitive pricing, we understand your concerns about cost. Your input helps us improve. Thank you for choosing us for your home improvement project.
Stated ahead of visit and multiple times during visit I wanted this to match our 2019 install but previous project never referenced/reviewed. Was told we could not have double pane windows (only triple pane), and apparently wasn't quoted for trim but never told so. Lack of trim issue was escalated and took three months to resolve/finally finish the project (and when installers finally made it back out they had not been told the correct materials or scope). Absolutely would not do another project - a stunningly high price tag... read more
Business response:
Kevin H., we sincerely apologize for the issues you encountered with your project. Your feedback is crucial for our improvement at Champion. We're committed to addressing this and enhancing our service quality. We appreciate your patience and the opportunity to learn from this experience.
Excellent quality of the sliding glass door. But bad design of the inside handle of the screen. I had to remove it because it would not let the screen open fully and created a large divider in the middle of the glass opening. Looked terrible
Business response:
Thank you for your detailed feedback, Carl S. We're thrilled you're pleased with the quality of your sliding glass door from Champion of Portland. We appreciate your comments about the screen handle design and will share this with our product team for improvement. We're glad Mike and Josh from our installation crew did an excellent job overall, though we apologize for the oversight in cleaning. We've noted this to enhance our post-installation process. Your satisfaction is our priority, and we're grateful for your recommenda... read more
Installer didn’t show up. Then they left a big mess and windows were surety and screens don’t slide smoothly
Late poor install had to do job twice
Massive chips and damage to trim on exterior and interior.
A real ripoff after one window was destroyed by fire next door. No one knew how to handle the replacement. Customer service was not knowledgeable and corporate office was just plain rude and accused me of trying to get a free window. This was fully covered by insurance and no one knew to handle that. Champion has real customer service issues..
Frequently asked questions about Champion Windows and Home Exteriors of Portland
How is Champion Windows and Home Exteriors of Portland rated?
Champion Windows and Home Exteriors of Portland has a 4.3 star rating with 1,471 reviews.
When is Champion Windows and Home Exteriors of Portland open?
Champion Windows and Home Exteriors of Portland is closed now. It will open tomorrow at 5:00 a.m.