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29 Cassens Ct, Fenton, MO, 63026, United States
Get directionsWindows installed are damaged and defective. Missing parts. One window doesn't stay up when opened. Another window has a dent in the interior frame. Gaps around several window facings that were not there before work was done Parts missing on window. We regret our decision to go with Champion. Not a chance!
I was hung up on, my door was installed late even though they had it early, nobody would call me back to let me know what was going on, they still installed the wrong door, all around one of the worst experiences.
The way they have handled everything so far has been subpar to my satisfaction.
I am still waiting on a window. They do not return or answer my calls. I call at least once a month and leave a message. Once they sold it they were done with me.
Not one person from Champion reached out to me after the last survey, so why should a second survey be completed. A goal needs to be better communication with your customers.
Job incomplete
The windows are installed mess and caulky. One window was completely wrong and I am still waiting for that to be resolved. The windows had glue in between the panels from the factory and will never come all the way clean. For a higher price point than the competition I truly expected better.
Champion Windows and Home Exteriors of St. Louis has a 4.4 star rating with 2,092 reviews.
Champion Windows and Home Exteriors of St. Louis might be open. It requires an appointment.