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Charbonos
- Avon, IN
About this business
Location details
128 N Avon Ave, Avon, IN, 46123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Xmas-was a bit frustrated the restaurant would not accommodate my parents. There was plenty of room in the booth for two more guests but it is what it is.
It took awhile for us to be sat, even though we had reservations. Granted, it was Christmas Eve, so totally understandable. I will say that this is the second time I’ve ordered the scallops. First time they were beyond too salty, this time they were extremely spicy. Very inconsistent and both overpowering. Probably won’t order them again.
Noise levels were high and the food was dried out. The service was good.
Normally this is one of our favorite places (go there all the time) but my reservation wasn't honored and our food was not prepared properly. The "host" has a lot to learn about the service industry.
The meal was good. It took quite a while for our server to appear. The garlic mashed potatoes seemed like they'd been sitting around for a while. It's unfortunate that the restaurant doesn't have sound proofing because it is very loud.
Had family from out of town visit, we have been to this location before and thought that it would be a good spot to take them. Unfortunately our experience did not live up to our expectations. We visited on a Friday evening and the quality of food was definitely transparent of the amount of dishes leaving the kitchen. Service was subpar to say the least and the wait for anything was far too long. For a 250ish dollar meal I wish we would have left with a better taste in our mouth.
Business response:
Luke, Thank you so much for taking the time to let us know about your experience. My name is Raymond and I am the general manager here at Charbono's. We strive to make all of our customers feel special here and I am sorry we failed in that respect on Friday. If you would be available I would love to discuss your experience in more detail at your leisure. My email is RNeely@crgdining.com or feel free to reach out to me here at the restaurant (317)272-1900.
Every Cunningham restaurant I go too the services keeps getting worse. For what the good costs you would think the staff could be better... non-attentive, wait forever fit your for... just bad...
Business response:
Thank you for your feedback about Charbonos. We are truly sorry to hear the service you are experiencing is slipping from what it once was. Please reach out to Michael at mbrown@crgdining, if you'd give us an opportunity to hear more about your experience. We'd like to be able to get better and see if we can encourage another visit with our restaurants. We look forward to hearing from you Michael
Their grill wasn’t working. Of course we went in with no cash and they had already started prepping our salads so those came out but anything that needed to be warm wasn’t available. We wanted to tip the waiter as he was great, just happened to go at the worst time. Accidents happen so we will be back!
Filet mignon was over cooked, dried out and not very flavorful. Supposed to be medium well was more like well done. My wife’s New York strip was supposed to be well done and came out well done but was very juicy and flavorful.
Frequently asked questions about Charbonos
How is Charbonos rated?
Charbonos has a 4.4 star rating with 7,784 reviews.
When is Charbonos open?
Charbonos is open now. It will close at 9:00 p.m.