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Charbonos
- Avon, IN
About this business
Location details
128 N Avon Ave, Avon, IN, 46123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
We had chose Charbonos to celebrate Christmas Eve with my mom. My brother was killed in an accident in September. The holidays have been especially rough. What was usually a traditionalwarm family gathering, was changed in 2020. Our experience was so disappointing. The server was horrible. She took our drink order and disappeared for a long time. She visited with another table and never refilled our water. Didn't check on us for the bread refill. When our orders came out, instead of bringing the whole table, the serv... read more
Business response:
Thank you for your feedback, Bradley. We are sorry to hear about your experience with us on your recent visit. Please reach out to us at 317-272-1900. We would love the opportunity to hear more about your visit so we can coach our team and ensure we provide excellent food and service moving forward.
We requested a high top table on the app, and told the greeters this when we arrived. They sat us in a booth with no explanation why or apology. Just kind of annoying and frustrating.
Business response:
Thanks for the rating and review! We are sorry to hear that your seating preferences were not accommodated. Please reach out to us at 317-837-9100. We would love to hear more feedback about your experience, so we can ensure to do a better job on your next visit.
We love Charbonos and was disappointed that both meals were overdone this evening. Service was great, as always!
Salmon undercooked—has to send back. Meal very salty. Dessert—bread pudding—was hard and seemed old as though it’d been frozen. Very disappointed.
Business response:
Hello, We would very much like to speak with you regarding your visit with us. Please reach out to us at the restaurant at your convenience at (317)272-1900. Thank you for your feedback.
Flies were a problem while We were eating our meal.
Business response:
Hello. Thank you for your feedback. It sounds like your dining experience wasn't up to par with our normal high standards of a dining experience. We would love to make it up to you. Please call our restaurant at 317-272-1900 and ask for any manager on duty (Raymond, Mike, or James). We hope to hear from you soon. Have a great day.
We sat in quiet bar area. Hardly saw our waitress. Maybe she was busy in another area. Pasta was dry, soup had no flavor, tuna ok. Pricey for what we received. No plans to return!
Business response:
Hello, Cindy. We are very sorry to hear about your experience. Please give us a call at 317-272-1900 and ask for any manager. We would like to hear more about your experience and resolve the bad experience. Hope to hear from you. Have a good day.
Didn't like our 2 top table close to kitchen. Noisy. Would rather a low lit booth which they had a few but guess they didn't offer b/c only 2 of us. Food was goid tho.
Business response:
Dennis, thank you for the 5 star review and the compliment on the food! We apologize for the 2 top close to the kitchen. Next time you make a reservation ask for the low lit booth and we will get you there. Feel free to call 317-272-1900 and ask for a manager.
The filet was not as good as normal this time. I asked for medium but was given rare. Taste was fine
Business response:
Sorry to hear about the filet being undercooked but thank you for the 4 stars. If you have time give us a call at 317-272-1900 and ask for any manager. Have a great day!
Frequently asked questions about Charbonos
How is Charbonos rated?
Charbonos has a 4.4 star rating with 7,784 reviews.
When is Charbonos open?
Charbonos is open now. It will close at 9:00 p.m.