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Charlie Clark Nissan El Paso
- Car Dealers
- El Paso, TX
About this business
Location details
6451 S Desert Blvd, El Paso, TX, 79932, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
para un cambio de aceite duraron cuatro horas y cuarenta y cinco minutos y todavía tuve que salir a buscarlo y ya estaba estacionado y no me avisaron que estaba listo se me ISO poco profesional
Business response:
Es molesto saber que no recibió el servicio de primer nivel que nos esforzamos por proporcionar. Gracias por traer esto a nuestra atención. Utilizaremos sus comentarios para garantizar que el problema no vuelva a ocurrir. No dude en comunicarse con nuestro Directora de lealtad del propietario, Roxanna Delacruz al 915-706-4100, o por correo electrónico a Roxanna.delacruz@cclarkauto.net con cualquier problema o inquietud adicional.
The most unprofessional and rude service department go elsewhere
RecommendedMy only complaint this visit is that it took excessively too long for an oil change. Three hour!! I had tried this past Friday and I was told then that it would take three hours. I told the rep that three hours was too long. He suggested that I schedule an appointment for the morning, which I did and it still took three hours. On both occasions I had scheduled an appointment. Other than that everything else was fine.
On this occasion the service team at Charlie Clark did not deliver a good service. This has been the worst experience i have had at a dealership. I took our car for an oil change. I left it there at 8:30am when we made the appointment. I left it there and i told them i would pick it up later. They called me at 11:08 am saying that the car was ready. I told the service advisor that i would pick up the car later in a couple of hours. I was able to get there at around 3 P.M. in a rush because i just wanted to pick up our car an... read more
take to long for an oil change. they give you excuses. I went in 11/14 a better experience this time. Lorenzo was nice explained everything even offered to take to the outlet mall awhile my car was being serviced. Andrew the power had excellent customer service. these are the ones you need on your team not the arrogant ones that think they no it all and have no customer service. Thank you Lorenzo and Andrew for finally making this a great experience since 2019!
Business response:
Sylvia! We are so happy to hear that your experience was a better one this time. We will take a note of this to improve and work on improving. Thank you for sharing your feedback, and we appreciate your positive review towards Lorenzo and Andrew!
I feel so let down by this dealership..we purchased our brand new vehicle last year and we were super excited! But it's been in the service department more than with us. We have left in for weeks and they never call us to follow up we are the ones to always have to call to see how it's coming along. But when we always go pick it up the answer is everything looks good. This vehicle is always put away and only used every now and then so how can it be that a brand new vehicle has so many problems but according to service it... read more
Unprofessional sales staff & including some sales floor supervisors, short story I was pre-approved for a particular make/model vehicle just had to sign with finance but it got too late that evening was told to go back next day, so next day staff didn’t answer my calls back come to find out that my vehicle had been sold by the sales staff after it had already been sold to me. Also bad experience with my oil change it took them 2 1/2 hours it would of taken them more time if I hadn’t complained to the service department super... read more
Business response:
Can you shoot us a message so we can get to the bottom of this?
Was under the impression that maintenance service was included but NO it is not so other than oil & filter change you have to pay for ALL scheduled maintenance and services.
Business response:
Gloria, we offer oil changes for life and Nana's Lifetime Warranty which includes coverage at no additional cost for motor, transmission, drive assembly all parts and labor are covered 100%. Unfortunately, scheduled maintenance and services are not included.
very bad service , 3 hours for an oil change