GreenChair on Citysearch 13 years ago
05/10/2010, 18:10 PM
Never going back again - wrong prescription! – I've been a patient at Chelsea Eye since 2007, and up until recently, have not had any issues except rather long wait times and the constant revolving door of doctors. However, I was given a glasses prescription by Dr. Bony (now no longer there) in June 2009, for which I then spent hundreds of dollars having the prescription made into glasses, only to discovered that I could not see out of them. Dr. Fazzary redid my exam and after looking over my records, admitted that they had made an error. I didn't even to have to pay a refraction fee because she said that this was "their responsibility." However, once it came time for them to take financial responsibility for redoing my new lenses, Chelsea Eye refused. Nancy, the lab manager, claimed that they had not made an error and that the prescription made by Dr. Bony that I could not see out of is, in fact, correct. When I asked to speak with Dr. Fazzary, the doctor immediately changed her tune, stating that there was nothing on the record to indicate a mistake, and that my "eyes wanted to see" out of those incorrect prescription that day. They also claimed my eyesight "fluctuated a lot" even though I pointed out that my contact lenses prescription has not changed for seven years (they have this info on file) and the correct prescription they finally gave me is the same as my prescription from a pair of glasses that I had in 2003. Nancy even went further to say that because I had not brought in my 2003 glasses, how could they be expected to prescribe the correct prescription? I guess Chelsea Eye should not be expected to give you the right prescription if someone hadn't already prescribed it...I'm not even going to go into how they then tried to blame this on the store that made the glasses, but basically, this is not a practice that values their patients or customer satisfaction. I've tried reasoning with them on the phone and in person. I'm sure a few hundred dollars was not going to put them into the hole, and as patient, I probably could have given them more business than that, and my friends' who I would have recommended to them, but clearly, they do not care as long as they don't have to take any responsibility for their errors - a pretty scary prospect when you think about the fact that they deal with something as important and valuable as your eyes!