Chelsea Eye Ophthalmology

David P. 

on Yelp

5 years ago

This place is a joke. The two women who work the front desk are beyond rude. And the office manager Nicole doesn't have time for anyone. In addition, I was prescribed the wrong thing for my eye. This place is scary as hell and the office manager doesn't want to hear any feedback. Someone needs to stick the state on them and potentially have their license revoked! 

T F. 

on Yelp

5 years ago

Horrible and frustrating experience. I waited almost 1 hour for my appointment and left disappointed. The front desk staff member didn't seem to care and meekly said sorry. Very unprofessional and uncaring. They need to improve wait times (not overbook) and treat clients with respect. 

Phil O. 

on Yelp

5 years ago

The receptionist was abrupt, time-pressured, and horrifically rude on the phone. She didn't seem keen that I wanted a regular ophthalmology work up, and she actually hung up on me when I said I wanted an appt with Dr. Coad and not one of his associates. Is this yet another cash-cow eye clinic running the LASIK conveyor belt at top speed? Buyer beware! 

Aimee T. 

on Yelp

5 years ago

I came here for a consult for ICL surgery. I felt conned into spending $350 for the consult, as the front desk left me a voice-mail telling me the cost 10 minutes before closing the day before my appointment. I was interupted mid question and rushed during the consult by Dr Coad, after spending $350 to see him. For reference, the very same consult at another very reputable facility was $60, and they spend much more time with me. I was initially willing to overlook those things because Coad does have a good reputation and the... read more

Camille C. 

on Yelp

5 years ago

Chelsea Eye Ophthalmology charged me twice, and called taking a photo of my eye with an ipad an extra (and hidden/expensive) fee a "diganosis". While with Dr. Sherry Liu she asked me if I wore glasses, after walking into her office wearing glasses. After spending so much at this office for no answers or diagnosis, I needed a second opinion from a knowledgeable doctor. I would never go back here. What a scam. 

Camille C. 

on Yelp

6 years ago

Beware of up-charges for services you did not ask for along with an unsatisfactory diagnosis. I needed a second opinion after my appointment. The doctor asked if I wore glasses after filling out 30 minutes worth of forms, talking and describing my routine and WALKING in the office with glasses on my face. Also was in pain and had to ASK for drops while she looked at me and basically tells me to sleep it off, you know after $300 worth of tests. Don't let the lobby space fool you. Avoid at all costs unless you want to lose all... read more

Amelia E. 

on Yelp

6 years ago

I desperately needed an eye doctor on a Saturday. I called and luckily they were seeing new patients walk ins on a Saturday- miracle I thought. They took my out-of-pocket, uninsured payment. I waited for ages on the couch, got tested in one room, couch again, another room more machines tests, couch again, up and down up and down. Finally got to see a technician, not an opthamologist not an MD not a real eye doctor. She tried calling one of the two real doctors affiliated with the practice but neither answered. They took my m... read more

Chris D. 

on Yelp

6 years ago

Five years later and my vision started to deteriorate three years later. So although I can still see far better than I could before lasiks, I am now back to wearing glasses. I guess I would have still done it but I would not have done different powers in my eyes so that I did not need reading glasses, it has made it far more difficult to correct my vision for either reading or distance. Its true, it does NOT last forever! 

Veronika C. 

on Yelp

6 years ago

My experience with this office wasn't pleasant even though the doctor was very nice at first. She saw me for about 5 minutes and prescribed the drug that no pharmacies has. I had to come back and ask for replacement. Front desk was telling me that she is with other client and I have to wait. Mean while, he never went to check and see if the doctor was busy or not. It turned out that she wasn't busy with anyone because I went to her office my self after 40 minutes of wait. The total time I spent there was two hours between wa... read more