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Chelsea Five Gastropub
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 2:00 p.m. | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:00 p.m. to 8:30 p.m. | |
| Fri | 8:00 a.m. to 2:30 p.m. 4:00 p.m. to 9:30 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. 4:00 p.m. to 9:30 p.m. | |
| Sun | 8:00 a.m. to 2:00 p.m. 4:00 p.m. to 9:30 p.m. |
Had reservations for 8:30. Got there at 8:40 and they wouldn’t take us. Other couples also had reservations for that time waiting to be seated and were also turned down.
Business response:
We apologize for the inconvenience you experienced during your visit. We strive to provide excellent service to all our customers and will address this issue with our staff to ensure it does not happen again. Thank you for bringing this to our attention.
I wanted to try this place because it had such high ratings. Well, it was a little for me. Our waitress was ok. Started to wonder if our food would come before the Second Coming! The Blue Crab dip and that was tasty. However, the shrimp tacos I had as my entree were bland, unseasoned, and the cabbage on the tacos had a yellow hue which meant that it was probably old. Needless to say, this place did not live up to the hype for me. The only thing I thoroughly enjoyed was the view.
Business response:
We apologize for your disappointing experience at Chelsea Five Gastropub. We appreciate your feedback and will address the issues you mentioned with our team. Thank you for bringing this to our attention.
We were not sat until 30 minutes after our reservation. Waited about 30 minutes for a sever to take our drink order, decided to put food order in then as well because they seemed busy. After waiting another 30 minutes and still had not received our drinks we left. Needless to say we left hungry and thirsty. Will not come back
Business response:
We apologize for the wait and the inconvenience you experienced during your visit to Chelsea Five Gastropub. We strive to provide excellent service and it is disappointing to hear that we fell short on this occasion. We appreciate your feedback and will address these issues with our team to ensure a better experience for our customers in the future. Thank you for bringing this to our attention.
Me and my family had a horrible dinner at the gastropub on the 31 of December 2023, with a reservation we waited 50 min to be seated, the serve forgot the sparkling water we ordered for the table twice, my husband went to the bar to get it because it never came, the serve also forgot my aunt dinner, her food came after we finished, server never apologized for the mistakes she made, the food wasn’t good either just average, nothing special, please don’t waste your money there!
Business response:
We apologize for the negative experience you had at our gastropub. We strive to provide excellent service and it appears we fell short during your visit. We appreciate your feedback and will address the issues you mentioned with our staff to ensure this doesn't happen again.
A wait for more than an hour is unacceptable, eating at 10:30 pm is ridiculous. The manager could have offered us some apps or a glass of water. He was no help what do ever. The server bob was excellent, he was the only one to apologize for the wait. He should be the manager. Will not go there again.
Business response:
We appreciate you taking the time to provide your feedback, Susani. Your comments have been shared with the appropriate team.
We waited an hour and five minutes to be seated and when we ordered we had to rush as the kitchen was about to close Half of the drinks order had to be ordered again and again. When the food came it was far from what we ordered and half of it was left on the table. Terrible experience.
Business response:
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
Extremely slow service. Food not served as ordered. Medium well burger was rare and linguine ordered al dente was mushy.
Business response:
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.
A beautiful setting and a killer view. We waited a long time for our food and the steak was overdone. We overheard the table next to us sending steaks back twice and leaving without eating. Aside from that the staff was kind and helpful.
Business response:
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
Not crowded and waited 40 minutes for food. Once arrived food cold and needed to be returned. Foodvquality not worthy of the pricing. It appeared understaffed as well.
Business response:
We apologize for the inconvenience you experienced at Chelsea Five Gastropub, RobertB. We understand your frustration with the wait time and the quality of the food. We appreciate your feedback and will address the issues with our team to ensure better service in the future. Thank you for bringing this to our attention.
Frequently asked questions about Chelsea Five Gastropub
How is Chelsea Five Gastropub rated?
Chelsea Five Gastropub has a 4.6 star rating with 3,540 reviews.
When is Chelsea Five Gastropub open?
Chelsea Five Gastropub is closed now. It will open at 8:00 a.m.